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Fire & Water - Cleanup & Restoration

Six Factors That Help SERVPRO Provide Stress Relief During the Damage Restoration Process

2/9/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto knows how traumatic property damage can be for homeowners and their families, so the team prioritizes customer confidence and satisfaction throughout the restoration project.

Natural disasters, such as earthquakes, wildfires, and severe weather, result in damage to homes and businesses, creating the need for fire, smoke, and water damage restoration. These disasters also generate anxiety and stress for the people who are affected by the event. 

The National Center for Biotechnology Information reports, “Home is a place which provides safety and security to the people. But, when the unavoidable situations induced by disaster damage home, properties [and] other valuable assets, it leads to a feeling of insecurity in the victims.”

A property damage disaster is disruptive and unsettling for the homeowner. SERVPRO of Palo Alto helps homeowners deal with the stress and anxiety associated with experience in many ways.

#1. Pre-qualification

SERVPRO emphasizes the importance of pre-qualifying a property damage restoration company before a disaster occurs. Having to research companies, dial telephone numbers, and evaluate the prospects while water pours in through the roof is overwhelming and stressful. Pre-qualification with SERVPRO of Palo Alto means only one call is needed. It is as simple as “Hey SIRI, call SERVPRO of Palo Alto!” Vital customer information is already on file at SERVPRO and accessible to the technicians who are dispatched to the scene of the property damage disaster. The pre-planning removes a layer of complexity and stress at the very beginning of the process.

#2. Skilled and experienced customer representatives

When a call comes into SERVPRO, a skilled and experienced customer representative calmly gathers pertinent information about the disaster, allowing the crew to arrive on the scene prepared and ready to spring into action.

The customer representatives are also skilled at helping the customer cope with the emotional trauma and stress of the situation. The loss of a home and its contents to property damage can be overwhelming, but the calm, empathetic voice of the customer representative provides the hope and strength the customer needs to weather a tough situation.

#3. Availability 24/7, 365 days a year, and a rapid response

The knowledge that professional technicians are available is reassuring to the homeowner. SERVPRO promises a rapid response in about an hour, even on holidays. This quick action is a great relief to the homeowner.

#4. Trained, certified, and experienced technicians

Immediately upon arrival, a specially trained technician inspects and assesses the damage. The customer is presented with detailed estimate documentation, including photos and video. Since SERVPRO professionals utilize Xactimate, insurance industry-standard software, the accuracy of the estimate is assured. Meanwhile, other specialists are busy mitigating any water intrusion at its source, staging for water removal and extraction, providing emergency tarping, relocating furniture, or whatever else needs to be done, depending on the nature and extent of the disaster. This initial intentional, well-directed, assertive engagement by the team of professionals gives the customer the hope and assurance needed to manage the emotional stress of the moment. Competence breeds customer confidence.

#5. Locally owned and operated

The team at SERVPRO of Palo Alto lives and works in the community they serve. They care about their customers as neighbors and fellow community members. Compassion and empathy characterize every SERVPRO restoration expert. It is important for the customer to understand that the technicians embrace every aspect of the cleanup and restoration as if the homeowner were a next-door neighbor or one of their own family members.

#6. A member of a large franchise

Sometimes the customer may ask themselves, “Can SERVPRO handle a property damage disaster of this magnitude?” The answer is a resounding “Yes!” Each local franchise has a wealth of information, expertise, personnel, and equipment at its disposal, so the local SERVPRO franchise can quickly and efficiently scale to meet any type and size of the disaster. The customer need not worry about a SERVPRO franchise bailing out midway through a project.

All these elements of the SERVPRO approach help to ease the stress, anxiety, and trauma created by property damage disasters. Even in a difficult situation, victims of water, fire, and storm damage can find hope and confidence in the reliable restoration services provided by SERVPRO of Palo Alto.

For more information about water damage cleanup in Sunnyvale, CA, and the surrounding area, contact the office by phone at (650) 800-3448 or email office@SERVPROpaloalto.com

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