What our Customers say...
Working with Allen and Marianna has been extremely comforting. Personal thanks to Allen as his sensitivity to our predicament was welcome and appreciated. Allen was always available to us for the many questions we had during the past 8 months. We were impressed by their immediate response and saw they were knowledgeable professionals that had dealt with this type of situation before. They had a no nonsense approach and did a thorough top to bottom inspection for smoke damage and moisture using instruments on the walls, ceilings and floors. They spent quite a bit of time documenting everything, taking pictures, and explaining their findings. They outlined the necessary steps in cleaning the smoke damage that was present, removing the water under our floors to prevent mold, and the need to look behind the walls, the attic and other hidden areas to see what other damage was present.
We can't emphasize how relieved we were that they stepped up for us when we were at a loss for what needed to be done.
We have had a couple of different water damage issues in our home and SERVPRO has been excellent to work with. They are responsive, conscientious and thorough in mitigating the damage. It has been a pleasure working with them. They handle the issue in the most professional and efficient way as possible.
These guys are the best at what they do... I had major water damage in my house and they came in right away with a plan to address the issue. Jessie was my project manager, absolutely wonderful and professional. He was there for me every step of the way, answered all of my calls no matter the time, could not have asked for a better manager to handle my situation. I highly recommend SERVPRO. Thank you guys, could not have gotten through my terrible situation without you!!
Posting on behalf of my mother, Paula Kushlan who received excellent service:
Allen and his team were fantastic. Got home Sunday night to find finished basement flooded. Called SERVPRO, Allen returned call immediately and was there within an hour with 4 colleagues. They were kind, reassuring, worked hard and fast. Allen walked me through the process - calling insurance, etc. Allen was always available to me. The contractor was so impressed with the job they did.
A wonderful group!
I used SERVPRO to help with clean up after flooding and mold in a property I manage. They were great, from providing an accurate estimate to making recommendations on how to move forward with the project to coordinating with tenants on my behalf to keeping me updated on progress on a daily basis. Allen provided all of the details I asked for and he definitely has customer service top of mind. I definitely would [will] call them in the future!
SERVPRO really came through for us when we experienced pipe issues. They were very responsive and started helping us immediately. In particular Allen (the account manager) did everything in his power to not only make sure that our house was in order, but he kept checking in to make sure that the repair work was progressing, even going as far as suggesting several contractors. I hope I never need to use them again, but I if I have to, SERVPRO is where I would go!
We suffered water damage in our home when our dishwasher pipe burst and flooded our home, while we were at work. We called SERVPRO of Palo Alto after googling a reputable company to help us in the situation. Courtney helped us through the job coordination and answered all of our questions every time we called, which was many many calls. She was extremely friendly and always responsive. James was our project manager - he was awesome and explained what was damaged and what the scope was clearly. They worked closely with my insurance and no detail was overlooked. His crew was very respectful and clean over the next 4 days of removal of the damaged flooring and had equipment running to dry out the kitchen. I wouldn't hesitate to recommend James and his team to anyone who suffers a flood issue in their home.
SERVPRO was recommended through my insurance company to remediate following water damage to my condo. Allen was on it from day one and provided exceptional customer service.
The entire SERVPRO team was very professional and I would not hesitate to recommend them to friends and family.
I called Allen at SERVPRO of Palo Alto to ask him to come to my townhouse and check my kitchen and hallway for water damage.
Allen being a true professional and kind human being, gave me suggestions on how to get started, called my insurance company to explain the scope of the damage, and set a time for his crew to come start working ASAP on the project. I can't express what a relief it was that Allen took control. The crew that showed up stayed with my project from beginning to end. They were punctual, reliable, and easy to work with. No job was too big or too hard for them.
I thank all of them, I will always remember their good work, and will recommend them to everyone I know.
SERVPRO was recommended to us by our neighbors and they are awesome!!
We were dealing with a water leak from an old and malfunctioning gutter (I'll pass you the details). We noticed the issue on Saturday. The water had made it to my son's bedroom wall. I called 3 other companies and all I got was an answering machine. Funny how those things always happen on the weekend!
SERVPRO was SUPER responsive. Allen called me back within a few hours and came the next day to assess the damage. Allen and his crew helped me every step of the way! They set up equipment to dry the room right away.
They are nice, understanding, and reassuring. We all know how stressful those situations are. Having someone that is NOT trying to take advantage of the situation is so important! Allen is just that! A good guy that will do his best to help you out! Those guys have a ton of experience and have seen it all. They deal with the insurance company and take the right steps to get you out of troubles.
Highly recommended. We hope we won't have anymore issues with the house, but If we do, we will call them again without a doubt.
Allen and his team are the best! I had previously worked with another mold company and had a horrible experience. They took twice as long as they said they would and ended up costing twice the amount. After reading hundreds of reviews, I decided I would give Allen a try, and I'm so glad I did! He showed up on time and meant business. He wasted no time in figuring out was going on and calling a company he trusts to come do an air test, on the same day! As soon as we were ready to proceed with the cleaning, Allen and his team showed up on time and took care of everything. Mold is such a stressful thing to deal with, but Allen takes all of the stress away and ACTUALLY CARES. You will be in great hands, trust me.
SERVPRO did an excellent job removing glue from a concrete floor that our business is converting into a lab room. Out of the 5 contractors I interviewed for the job, SERVPRO outshined them all with their professionalism and knowledge of the task at hand. SERVPRO was easy to work with, very timely, highly professional and overall top notch. We are very happy with the work they did at our office. We would call them again and recommend them to all.
Allen was referred to me by my neighbor who is a contractor. Had a fire in my rental and didn't know where to start. I have a full time job and have no time to coordinate drywall, electricians, painters, flooring etc....Allen took care of everything from working with my insurance company to restoring my rental home. Highly recommended. Thanks again.
I had a pretty severe catastrophe at my house with flooding in my crawlspace. Allen set me up and had their guys come out to the house to investigate and give me an estimate. After approval, their service was nothing short of exemplary and professional. I am so glad there are people who do this work; I would never want to go down in there and deal with the nasty mess they did. I give them 5 stars, not just for their work, but for their customer service - highly endorsed!
We had water damage in our home and Marianna and Allen with SERVPRO of Palo Alto came to the rescue. The damage happened late at night and when I called they were honest in telling me that it was not an emergency. We would save a tremendous amount of money if they came first thing the next morning. They were very conscientious and courteous and did a remarkable job making sure our carpets; floors and walls were completely dry. I would recommend them in a heartbeat.
I always use and trust SERVPRO. I never refer anyone else to my clients. Highly recommended for a thorough and professional job done.
They were informative and professional. They used great equipment and really educated us in the process. I would highly recommend them.
If you are one of the unfortunate ones to experience water damage, I hope you are lucky enough to live near Palo Alto's SERVPRO.
It was absolutely great to work with Marianna and Allen. Their quick response, expertise, attention and punctual time lines, made my disaster a "pleasant experience" after all.
Their slogan "Like it never happened" definitely came true, and I can only highly recommend both of them.
Very professional and reliable. They helped us with all our requests, needs, questions. Friendly staff, easy to work with, very hands on and resourceful.
SERVPRO's staff was immediately responsive to our needs when we had water damage in our home. They were quick to arrive and did a thorough job during the assessment and drying process. They were courteous, respectful and always ready to answer any questions. I would highly recommend them. Thanks!
Professional, responsive, great work. Couldn't have been better.
We had water damage in our home, Marianna and Alex with SERVPRO of Palo Alto informed me the day they arrived, part of the process and gave me great suggestions during the mitigation. Including advice on working with my insurance company.
The team is very professional and friendly, they ensured my flooring, and ceiling and walls were completely dry.
Allen and Marianna rock. We had a big garage fire and they were quick to show up and didn't leave until the job was done. Super nice, people, professional and courteous. Would use them again for sure, though I hope I don't have to :-)
I contacted SERVPRO to come and inspect my clients property due to mold and moisture presence, Allen and Marianna showed up on time and performed testing and were very informative of the process and explained everything. They gave us estimate and were very competitive and pleased to have hired them for the job. They did excellent work in a timely and I highly recommend them to anyone I know.
Another damage restoration company came to my place after a fire/flooding we had in our condo. That "other" company tried to take advantage of me by basically proposing to tear my entire home down. I had a gut feeling this "other" company was not treating me well. I found SERVPRO of Palo Alto on YELP. They were flexible, knowledgeable, professional and trustworthy. I can't stress this enough. Having someone who you can trust is by far the most important part of any project.
We had a great experience with SERVPRO after we had a pipe break in our kitchen that flooded the whole floor and ruined our hardwood. They were able to come in and dry out our cabinets and remove the damaged flooring. They also moved out all our furniture into temporary storage and moved it back after the work was completed.
Allen K. came over to help me today (Labor Day). The water supply line for the toilet on the first floor sprung a major leak and within 30 minutes half of the floor was flooded...He talked to our landlord and her insurance agent and is helping us get the flooring and kitchen island repaired. He was super helpful, courteous and professional!
I've always had a great experience working with Allen and the rest of the staff. They're attentive to my clients needs, personable and always stays in touch with both me as a State Farm agent, and my clients. I know when I refer business to them I'm always going to be taken care of and my clients get the best of care as well.
I had an amazing experience with this company. They came out when I had a pipe break in my kitchen. They are very professional and very responsive when you call. The team is amazing and takes care of your stuff when packing. I love this company. I would definitely recommend them to everyone.
We recently had a leak at our business. Allen and his crew came to the rescue. We have had other damage control companies come in the past, but felt that Allen and his crew from SERVPRO of Palo Alto were compassionate about the situation. I felt at ease knowing that they were on the job and they use state of the art equipment. We would recommend you call SERVPRO over any other damage control company.
Today we woke up to the most unexpected and unfortunate surprise - a massive leak from our water heater had completely destroyed our basement floor. The more we investigated, the worse it seemed - baseboards, walls, floors in neighboring rooms - all completely ruined.
Luckily we found SERVPRO of Palo Alto online and instantly knew we were working with experts who care deeply about their clients. Within 5 minutes of talking to SERVPRO's 24 hour intake, Allen called me back to diagnose the situation and move into immediate action. Within one hour, he was at our house with his repair truck and immediately went to work. He quickly saw the extend of the damage, carefully described the full situation to us, and walked us through how to minimize the damage, work with insurance, and get everything taken care of as efficiently and safely as possible. He stayed extra late to meet with the plumber we had called so that we could learn more about the situation and advocate on our behalf. All late on a Saturday afternoon!
We've got a long way to go to repair, but feel so grateful to be in the expert hands of Allen and his team.
I wish that I could give more than 5 stars...This team deserves it!