What our Customers say...
We had water damage in our home and Marianna and Allen with SERVPRO of Palo Alto came to the rescue. The damage happened late at night and when I called they were honest in telling me that it was not an emergency. We would save a tremendous amount of money if they came first thing the next morning. They were very conscientious and courteous and did a remarkable job making sure our carpets; floors and walls were completely dry. I would recommend them in a heartbeat.
I always use and trust SERVPRO. I never refer anyone else to my clients. Highly recommended for a thorough and professional job done.
They were informative and professional. They used great equipment and really educated us in the process. I would highly recommend them.
If you are one of the unfortunate ones to experience water damage, I hope you are lucky enough to live near Palo Alto's SERVPRO.
It was absolutely great to work with Marianna and Allen. Their quick response, expertise, attention and punctual time lines, made my disaster a "pleasant experience" after all.
Their slogan "Like it never happened" definitely came true, and I can only highly recommend both of them.
Very professional and reliable. They helped us with all our requests, needs, questions. Friendly staff, easy to work with, very hands on and resourceful.
SERVPRO's staff was immediately responsive to our needs when we had water damage in our home. They were quick to arrive and did a thorough job during the assessment and drying process. They were courteous, respectful and always ready to answer any questions. I would highly recommend them. Thanks!
Professional, responsive, great work. Couldn't have been better.
We had water damage in our home, Marianna and Alex with SERVPRO of Palo Alto informed me the day they arrived, part of the process and gave me great suggestions during the mitigation. Including advice on working with my insurance company.
The team is very professional and friendly, they ensured my flooring, and ceiling and walls were completely dry.
Allen and Marianna rock. We had a big garage fire and they were quick to show up and didn't leave until the job was done. Super nice, professional and courteous. Would use them again for sure, though I hope I don't have to :-)
I contacted SERVPRO to come and inspect my clients property due to mold and moisture presence, Allen and Marianna showed up on time and performed testing and were very informative of the process and explained everything. They gave us estimate and were very competitive and pleased to have hired them for the job. They did excellent work in a timely and I highly recommend them to anyone I know.
Another damage restoration company came to my place after a fire/flooding we had in our condo. That "other" company tried to take advantage of me by basically proposing to tear my entire home down. I had a gut feeling this "other" company was not treating me well. I found SERVPRO of Palo Alto on YELP. They were flexible, knowledgeable, professional and trustworthy. I can't stress this enough. Having someone who you can trust is by far the most important part of any project.
We had a great experience with SERVPRO after we had a pipe break in our kitchen that flooded the whole floor and ruined our hardwood. They were able to come in and dry out our cabinets and remove the damaged flooring. They also moved out all our furniture into temporary storage and moved it back after the work was completed.
Allen K. came over to help me today (Labor Day). The water supply line for the toilet on the first floor sprung a major leak and within 30 minutes half of the floor was flooded...He talked to our landlord and her insurance agent and is helping us get the flooring and kitchen island repaired. He was super helpful, courteous and professional!
I've always had a great experience working with Allen and the rest of the staff. They're attentive to my clients needs, personable and always stays in touch with both me as a State Farm agent, and my clients. I know when I refer business to them I'm always going to be taken care of and my clients get the best of care as well.
I had an amazing experience with this company. They came out when I had a pipe break in my kitchen. They are very professional and very responsive when you call. The team is amazing and takes care of your stuff when packing. I love this company. I would definitely recommend them to everyone.
We recently had a leak at our business. Allen and his crew came to the rescue. We have had other damage control companies come in the past, but felt that Allen and his crew from SERVPRO of Palo Alto were compassionate about the situation. I felt at ease knowing that they were on the job and they use state of the art equipment. We would recommend you call SERVPRO over any other damage control company.
Today we woke up to the most unexpected and unfortunate surprise - a massive leak from our water heater had completely destroyed our basement floor. The more we investigated, the worse it seemed - baseboards, walls, floors in neighboring rooms - all completely ruined.
Luckily we found SERVPRO of Palo Alto online and instantly knew we were working with experts who care deeply about their clients. Within 5 minutes of talking to SERVPRO's 24 hour intake, Allen called me back to diagnose the situation and move into immediate action. Within one hour, he was at our house with his repair truck and immediately went to work. He quickly saw the extend of the damage, carefully described the full situation to us, and walked us through how to minimize the damage, work with insurance, and get everything taken care of as efficiently and safely as possible. He stayed extra late to meet with the plumber we had called so that we could learn more about the situation and advocate on our behalf. All late on a Saturday afternoon!
We've got a long way to go to repair, but feel so grateful to be in the expert hands of Allen and his team.
I wish that I could give more than 5 stars...This team deserves it!