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Fire & Water - Cleanup & Restoration

How Professional Certification Through the IICRC Demonstrates Expertise in the Damage Restoration Industry

12/14/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto’s IICRC certifications benefit the home or business owner who needs property damage restoration services.

The team of property damage restoration experts at SERVPRO of Palo Alto has earned IICRC certifications in areas such as water damage restoration, fire damage restoration, mold remediation, and carpet and upholstery cleaning. The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. The certifications are a sign of a technician’s skill, knowledge, and expertise. Certifications also benefit the customer.

How the Customer Benefits from IICRC Certification

Atherton, CA, home and business owners needing property damage cleanup and restoration services in Palo Alto want to enlist the services of a company with competent, qualified technicians they can trust. The situation may call for applied structural drying or smoke and soot cleanup after a housefire. Training, skill, and experience are essential when the job requires safe practices, thoroughness, and rapid execution. Life and business must return to normal without delay. IICRC certification assists the client in their quest for property damage cleanup and restoration services.

Listed below are six ways IICRC certification benefits the home or business owner needing industry-leading cleanup and restoration services.

1. Provides third-party validation of knowledge base and skill set acquisition

A damage restoration company can advertise that its technicians possess industry-specific skill sets and actual experience in the field cleaning and restoring damaged properties. IICRC certification credentials document the training and successful completion of performance criteria. IICRC-certified technicians have completed rigorous training and maintain their credentials with ongoing education. Restoration specialists receive instruction in and exposure to the latest advancements in equipment, technology, and techniques. For the customer seeking to qualify a property damage restoration company, certification through IICRC validates that employees have technical knowledge and skill competencies.

2. Helps customers match services to needs 24/7

When a property damage restoration company is listed in the IICRC’s referral database, customers can match services to specific, immediate needs 24/7. Homeowners, business owners, and property managers can select a service provider with the confidence that highly trained and experienced technicians are ready to respond.

IICRC certifications communicate to the client the range of credible services offered by the restoration company. A property damage disaster often entails a complex hazard matrix. For example, a fire damage restoration may require water removal, applied structural drying, smoke and soot cleanup, sewage cleanup, mold mitigation, and deodorization.

3. Assures high standards for safe practices

The high safety standards set by IICRC impact all aspects of the cleaning and restoration process. IICRC-certified cleanup and restoration companies such as SERVPRO of Palo Alto incorporate these safety protocols into every facet of the services they provide. Customers are confident that the services they receive are performed with the utmost caution to preserve the health and life of the technicians, the occupants of the home, and their pets. Safety-conscious technicians achieve results that ensure a healthy and safe restoration, especially on hazardous sites that require special equipment and procedures.

4. Elevates credibility across industries

IICRC has nurtured strong relationships with a wide array of industries, and these alliances enable an IICRC-certified company to enjoy important access to manufacturers of carpet, fabric, furnishings, and more. Certification also allows a company to be designated as a preferred service provider for product maintenance and warranties. In some instances, failure to have carpet or other floorcoverings cleaned and maintained by a preferred service provider can forfeit a warranty or guarantee.

5. Signals integrity and customer protection

The IICRC logo sends a clear message that stands for integrity and customer protection. To maintain IICRC certification, a property damage restoration company must deliver excellent service through a responsible, honest business model. When customers see the IICRC logo, they know they are dealing with a company that is bonded, licensed, and insured and has written complaint policies in place to resolve disputes.

6. Instills lasting customer trust

IICRC certification is a testament to a company’s unwavering commitment to the highest levels of professionalism, service performance, safety protocols, and customer satisfaction. This commitment to providing excellent customer care engenders a deep trust and establishes solid working relationships that endure.

In case of a property damage disaster in a residential or commercial setting, SERVPRO of Palo Alto is available year-round to quickly begin the restoration process. A prompt response, a rapid remediation process, and a commitment to excellent customer care enable life to return to normal as soon as possible.

For more information about the Atherton, CA, damage restoration company, contact the office by phone at (650) 800-3448 or email office@SERVPROpaloalto.com

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