Recent Posts

Prepping for a Palo Alto Power Outage

10/17/2019 (Permalink)

Man with flashlight looking for power SERVPRO of Palo Alto Can Help with Damage Caused by Power Outages

The American Red Cross encourages that each household and car have a preparedness kit, but sadly only 51.5% of US homes reportedly have an emergency kit ready. Here at SERVPRO of Palo Alto, we’re passionate about preparedness. As we head into the 2019 storm season, we recommend homes and businesses prepare power outage kits for the instance they find themselves without power.

Kits should include things like water, canned food, a can opener, flashlights and batteries. Food and water rations should be enough for each person in your household or place of business for 5 days.

To start a power outage kit, grab an old backpack or duffle and add in plenty of bottled water, battery-operated radio and clock, flashlight for each member of your household including extra batteries, non-electric can opener, list of emergency phone numbers including family and friends and a first aid kit.

September was National Preparedness month, and SERVPRO of Palo Alto recommends that learn more about how to prepare for disaster.

Should disaster, like water damage from a dishwasher leak or pipe break, affect your home, call SERVPRO of Palo Alto today at (650) 800-3448.

Small Leaks Can Cause Big Damage

10/16/2019 (Permalink)

leaky pipes SERVPRO of Palo Alto Takes Care of Water Damage Due to Leaks

When you think of water damage, the first thing that comes to mind is an image of severe flooding with cars floating down the street and a basement fully immersed in water. Rain and flooding do cost business and home owners tens of millions of dollars in repairs annually, but a slow and persistent water leak can also lead to catastrophic damage if not addressed in a timely manner. Here are the consequences of allowing a slow leak to continue.

Structure Damage

Your home relies on wood and metal materials. Water can weaken wood and corrode metal. Over time, this weakening can lead to floors buckling and walls and ceilings collapsing.

Sheetrock is also prone to water damage. The gypsum materials in sheetrock can act as a sponge, drawing in the water and weakening the walls. This is also prime breeding ground for mold growth.

Untreated brick and concrete are also susceptible to damage. Continued exposure to water can cause cracks and erosion. If the water freezes and then thaws out, the damage left can be severe, requiring expensive and extensive repairs to the foundation.

Flooring and fixtures

Water can weaken the backing of your carpeting and rugs and make them more susceptible to damage. Additionally, carpeting is not intended to get wet and can attract mold, mildew and insects when it is not dried out right away.

Constant leaks can also cause corrosive damage to metal fixtures such as sink and shower heads. The constant water can cause decay over time to rubber gaskets and cause the water pressure to decrease.

In the bathroom, an unattended leak can lead to loosening tiles in your shower or countertops. Leaks in the kitchen can lead to buckling floors and discoloration.

Mold & Other Pests

When water is allowed to remain stagnant for any period of time, it begins to attract mold, insects and germs. If a wet environment is allowed to remain in your home, airborne pathogens and mold will be attracted to it.

Financially Devastating    

Water damage becomes especially expensive when attempting to sell your home. It’s better to be proactive now, than to wait until the 11th hour when your home is already on the market. Home inspectors are trained to look for water and mold damage and will document their findings, no matter how big or small, in their pre-sale inspection report. Potential buyers can use this report to offer substantially less than your asking price or, worse yet, abandon the deal altogether because they feel the home is too much trouble to repair.

Call SERVPRO of Palo Alto, serving Palo Alto, Atherton, Redwood City, Stanford, and Menlo Park in the Bay Area

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property. The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the situation and dispatch the appropriate equipment and resources. We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. Call SERVPRO of Palo Alto today at (650) 800-3448 to get the process started!

Types of Smoke and Fire Damage in Your Palo Alto Home

10/14/2019 (Permalink)

With fire damage, comes smoke and soot. Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. SERVPRO of Palo Alto's smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Palo Alto will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. You may have water damage from the firefighting efforts that may have caused mold. For all your cleaning and restoration services, we have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call SERVPRO of Palo Alto Today at (650) 800-3448 for 24-hour service, 365 days a year!

SERVPRO of Palo Alto is an IICRC Certified Firm

10/11/2019 (Permalink)

IICRC Certification Seal Choose an IICRC Certified Firm like SERVPRO of Palo Alto

SERVPRO of Palo Alto is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration, and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you experience water damage and need help right away, call SERVPRO of Palo Alto for help today at (650) 800-3448.

Wildfire Danger Cuts Off Power to 800K Customers in Northern California

10/9/2019 (Permalink)

Power line fire PG & E Power Outage

Because of firestorm danger, Pacific Gas & Electric is shutting off power to about 800,000 customers across Northern California to try to avoid wildfires caused by winds damaging power equipment, a historic move.

The first power cutoffs, which is expected to affect 513,000 customers, began shortly after midnight in several counties around Sacramento, amid strengthening winds and continued to roll out into the early morning hours.

The blackouts will affect 34 counties in Central and Northern California, including Santa Clara county. Cities like Palo Alto, Atherton, Redwood City, Menlo Park, and Stanford, areas that SERVPRO of Palo Alto serves. It would be the biggest power shutdown so far as utilities across the state attempt to reduce wildfire risk due to heavy wind. Utilities malfunctions have been tied to some of the state’s most destructive fires, including last year’s Camp fire, which devastated Paradise, Calif., and the 2017 fires in Sonoma and Napa Valley.

The outage could last a week. Do you know if you'll be affected? Check out the outage map here.

Commercial Water Damage Restoration in Palo Alto

10/8/2019 (Permalink)

Commercial Water Damage Commercial Water Damage in Palo Alto

Commercial Water Damage


Complexity of Commercial Water Damage

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response from a reliable water restoration company. These water damage events are oftentimes more complex than residential ones, which is why you need experts trained in commercial water loss to quickly and effectively deal with the damage.

Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, SERVPRO of Palo Alto works quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

SERVPRO of Palo Alto professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of commercial and residential property after water damage, fire damage, and smoke & soot damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge and advanced equipment to restore your property. SERVPRO of Palo Alto serves the following Bay Area locations: Palo Alto, Atherton, Redwood City, Menlo Park, and Stanford.

If you have experienced a water damage on your property, call us now at 650-800-3448!

Commercial Large Loss Restoration in the Bay Area

10/8/2019 (Permalink)

Tarp at a business restoration Large loss restoration at a Palo Alto business

When a commercial large loss occurs, it's important to mobilize professional help from restoration experts like SERVPRO of Palo Alto ASAP.

Our experts work with you with a sense of urgency and respect for your business's needs. We are onsite within several hours and create a plan to tackle your large loss. No matter the type of loss, our expert team at SERVPRO of Palo Alto has the resources to handle the restoration and provide guidance and regular updates throughout the process.

From beginning to end, we work with you and your company and keep you informed at every step of the restoration process to get your business up and running as quickly as possible.

We understand communication is vital, which is why we conduct initial “walk throughs” to assess the damage. We determine customer needs and goals, and communicate regularly to give you the reassurance you need to know your business is being well-take care of. At the end of a large loss restoration, SERVPRO of Palo Alto follow ups with a final walkthrough to ensure we made it "Like it never even happened."

Experienced a large water or fire loss at your business? Call SERVPRO of Palo Alto today at (650) 800-3448!

Commercial HVAC System Maintenance in Bay Area

10/7/2019 (Permalink)

Commercial HVAC System Maintenance Commercial HVAC System Maintenance in the Bay Area

For business owners in the Bay Area, it’s possible to overlook certain aspects of building or office space such as the heating, ventilation, and air conditioning system (HVAC system). When these systems are not properly maintained, they can accumulate dust, pollen, and other debris.

According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Palo Alto for the experience, the expertise, and the advanced training that enables us to help you maintain your HVAC system, extending the life of your equipment and keeping business costs down. Don’t wait to call our experts on commercial air ducts and HVAC cleaning at 650-800-3448.

Contractors Benefit from SERVPRO of Palo Alto Clean-up Services

10/7/2019 (Permalink)

remodeling debris Let SERVPRO of Palo Alto help with remodeling clean-up

Many homeowners in the Bay Area are remodeling or rebuilding their properties, and new housing is being created as well. Contractors have been very busy due to the current remodeling boom.

Construction and remodeling projects create a lot of debris and the work area may be a dusty and dirty mess after the project has been completed. With everything else on their plate, thoroughly cleaning a job site may be the last thing a busy construction company needs to deal with. This is the time to call SERVPRO of Palo Alto.

This work can involve much more than cleaning. All debris, boxes, nails, tape, and boxes need to be removed. Construction dust will need to be removed and all surfaces thoroughly cleaned. With our clean-up experts, we can have your remodeling job looking sparkling and ready for move-in or use by owners or tenants!

If you are a contractor who needs clean-up services, SERVPRO of Palo Alto can help! Give us a call today to discuss our construction cleaning services at (650) 800-3448.

Round-the-Clock Water Emergency Restoration Service

10/6/2019 (Permalink)

Water Damage Restoration in Palo Alto Water Damage Restoration in Palo Alto

Water Damage in Palo Alto


SERVPRO of Palo Alto, one of the Bay Area's top water and fire restoration companies, is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, you need to take action immediately, since a delay of just a few hours can greatly increase the severity (and cost!) of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an experienced company to guide you through both the crisis and the water restoration process. SERVPRO of Palo Alto has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call us, we'll ask a few questions about your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO technicians may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your Palo Alto, Atherton, Stanford, Redwood City, and Menlo Park property. Call us at 650-800-3448 today!