Recent Posts

SERVPRO Offers Quick Assistance to Homeowners

12/3/2019 (Permalink)

Servpro equipment in home SERVPRO of Palo Alto Takes Care of Residential Water Damage

SERVPRO of Palo Alto responded to a major water main break in Menlo Park. This unfortunate event affected six homes on two adjacent streets near Downtown Menlo Park. Two homes had been severely damaged. Our team arrived within an hour and immediately started to extract the groundwater that had seeped through the homes' foundations. There was over two feet of water in the unfinished crawlspaces of two of the homes.

Our crew worked efficiently to get the water out rapidly in order to prevent further damage. Water was extracted and pumped out. We made sure no other possible damage could occur from the standing water.

Our expert team at SERVPRO of Palo Alto installed our equipment dehumidifiers and air movers to dry out the framing under the homes. Over the next several days, we continued to work the other homes that needed our help with their flooding, damaged contents, damaged drywall, and flooring. 

If you ever experience a water damage event, call us for quick assistance to prevent further damage!

Contact us at (650) 800-3448. No job is ever too big for us at SERVPRO of Palo Alto!

How SERVPRO Can Help You Recover After Fire Damage

12/3/2019 (Permalink)

Many homeowners experiencing a fire damage event don't know what to do, where to begin, or how to rebuild or recuperate from such a loss. Many will be displaced for months while their homes are being completely rebuilt, and some will be facing partial reconstruction and major cleanup.

The first thing you should do after such a loss is speak with your insurance company. Clarify your policy, and hopefully your loss will be covered. Something to think about while writing up a policy (and prior to a natural disaster) is documenting your contents before such a loss can ravage your home. Taking pictures of your furniture, electronics, major belongings and creating lists of your valuables can literally save you when you are trying to recoup your losses and make an insurance claim of what has been damaged or burnt.

If you are one of the lucky ones where the fire didn't completely consume your home, your insurance company will suggest calling a professional fire cleanup and restoration company, such as SERVPRO of Palo Alto. For homeowners in Atherton, Redwood City, Menlo Park, and North Fair Oaks, SERVPRO of Palo Alto will help you throughout the entire process. We will work closely with you and your insurance claims representatives to clean up your home and contents, salvage what is salvageable, and inventory what is determined to be a total loss. We will remove the heavy smoke odor from your property and belongings and coordinate dry cleaners and other relevant contractors who can help repair your home. We will treat you and your property with great care and respect throughout the process.

Our fire services include:

  • Inspection and Fire Damage Assessment
    Immediate Board-Up and Roof Tarp Service (if needed)
  • Water Removal and Drying (if water damage is present)
  • Removal of Smoke and Soot from All Surfaces
  • Cleaning and Repair
  • Fire Restoration

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire, water and mold damage. At SERVPRO of Palo Alto, we treat our customers with empathy and respect. Call us at 650-800-3448 today!

SERVPRO Can Help After Tragedy

12/2/2019 (Permalink)

crime scene cleanup SERVPRO Technicians Trained to Clean Biohazardous Substances

Experiencing the loss of a loved one can be emotionally devastating. And it is especially tough when you lose your loved one due to suicide or homicide. SERVPRO of Palo Alto understands the challenges that occur during these difficult times. Some of the most traumatic situations may be of a suicide, death, or crime scene. If such incidents were to happen, a human body begins to decompose almost immediately, causing an overwhelming situation that may become a health hazard.

SERVPRO has trained professionals to address and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Not doing so, may result in an uninhabitable home with the effects of airborne bacteria, odor, and biohazard material.

SERVPRO is there for you to help make the process as easy as possible, considering the difficulty of such situations. We provide cleanup services to individual families, property managers, and other commercial accounts. Call SERVPRO of Palo Alto to get expert help in biohazard cleanup at 650-800-3448.

Choosing a Reliable Restoration Company in Palo Alto

11/5/2019 (Permalink)

wildfires Northern California Firestorms

We hear the question: Why SERVPRO? often. And we have the answer for you.

SERVPRO of Palo Alto has been serving Palo Alto, Atherton, Redwood City, Stanford, and Menlo Park for five years and has helped countless clients, from homeowners to commercial property managers keep their properties well-maintained and restored as needed.

Currently, SERVPRO of Palo Alto is assisting home and business owners in Northern California whose properties have suffered from the extensive wildfire season. We are dealing with insurance companies and helping people get back on their feet and back into their homes and businesses. Our mostly five-star reviews and trust from repeat clients is a testament to our commitment and expertise at water, fire, mold, and smoke & soot restoration. Our expertly trained technicians are certified and dedicated to the customer.

Have you been affected by the current wildfire season and need fire or water restoration? Then call SERVPRO of Palo Alto at (650) 800-3448 and get immediate assistance today!

Water Damage Restoration After Fire

10/29/2019 (Permalink)

home with fire and water damage Call SERVPRO of Palo Alto for water and fire damage

With the current fires occurring in Northern and Southern California, not only will the property owners will have suffered fire damage, but they will also suffer water damage from the firefighters' efforts to put out the fire.

When you experience fire damage compounded by water damage, you need a top restoration company like SERVPRO of Palo Alto. Our expert technicians will be out to your property within hours to minimize damage and set up proprietary equipment to get your property and your life back on track as soon as possible. We even work directly with your insurance company to give you one less headache.

If you experience fire and/or water damage, call the experts at SERVPRO of Palo Alto at (650) 800-3448 today! We will be with you every step of the way.

Prepping for a Palo Alto Power Outage

10/17/2019 (Permalink)

Man with flashlight looking for power SERVPRO of Palo Alto Can Help with Damage Caused by Power Outages

The American Red Cross encourages that each household and car have a preparedness kit, but sadly only 51.5% of US homes reportedly have an emergency kit ready. Here at SERVPRO of Palo Alto, we’re passionate about preparedness. As we head into the 2019 storm season, we recommend homes and businesses prepare power outage kits for the instance they find themselves without power.

Kits should include things like water, canned food, a can opener, flashlights and batteries. Food and water rations should be enough for each person in your household or place of business for 5 days.

To start a power outage kit, grab an old backpack or duffle and add in plenty of bottled water, battery-operated radio and clock, flashlight for each member of your household including extra batteries, non-electric can opener, list of emergency phone numbers including family and friends and a first aid kit.

September was National Preparedness month, and SERVPRO of Palo Alto recommends that learn more about how to prepare for disaster.

Should disaster, like water damage from a dishwasher leak or pipe break, affect your home, call SERVPRO of Palo Alto today at (650) 800-3448.

Small Leaks Can Cause Big Damage

10/16/2019 (Permalink)

leaky pipes SERVPRO of Palo Alto Takes Care of Water Damage Due to Leaks

When you think of water damage, the first thing that comes to mind is an image of severe flooding with cars floating down the street and a basement fully immersed in water. Rain and flooding do cost business and home owners tens of millions of dollars in repairs annually, but a slow and persistent water leak can also lead to catastrophic damage if not addressed in a timely manner. Here are the consequences of allowing a slow leak to continue.

Structure Damage

Your home relies on wood and metal materials. Water can weaken wood and corrode metal. Over time, this weakening can lead to floors buckling and walls and ceilings collapsing.

Sheetrock is also prone to water damage. The gypsum materials in sheetrock can act as a sponge, drawing in the water and weakening the walls. This is also prime breeding ground for mold growth.

Untreated brick and concrete are also susceptible to damage. Continued exposure to water can cause cracks and erosion. If the water freezes and then thaws out, the damage left can be severe, requiring expensive and extensive repairs to the foundation.

Flooring and fixtures

Water can weaken the backing of your carpeting and rugs and make them more susceptible to damage. Additionally, carpeting is not intended to get wet and can attract mold, mildew and insects when it is not dried out right away.

Constant leaks can also cause corrosive damage to metal fixtures such as sink and shower heads. The constant water can cause decay over time to rubber gaskets and cause the water pressure to decrease.

In the bathroom, an unattended leak can lead to loosening tiles in your shower or countertops. Leaks in the kitchen can lead to buckling floors and discoloration.

Mold & Other Pests

When water is allowed to remain stagnant for any period of time, it begins to attract mold, insects and germs. If a wet environment is allowed to remain in your home, airborne pathogens and mold will be attracted to it.

Financially Devastating    

Water damage becomes especially expensive when attempting to sell your home. It’s better to be proactive now, than to wait until the 11th hour when your home is already on the market. Home inspectors are trained to look for water and mold damage and will document their findings, no matter how big or small, in their pre-sale inspection report. Potential buyers can use this report to offer substantially less than your asking price or, worse yet, abandon the deal altogether because they feel the home is too much trouble to repair.

Call SERVPRO of Palo Alto, serving Palo Alto, Atherton, Redwood City, Stanford, and Menlo Park in the Bay Area

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property. The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the situation and dispatch the appropriate equipment and resources. We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. Call SERVPRO of Palo Alto today at (650) 800-3448 to get the process started!

Types of Smoke and Fire Damage in Your Palo Alto Home

10/14/2019 (Permalink)

With fire damage, comes smoke and soot. Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. SERVPRO of Palo Alto's smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Palo Alto will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. You may have water damage from the firefighting efforts that may have caused mold. For all your cleaning and restoration services, we have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?


Call SERVPRO of Palo Alto Today at (650) 800-3448 for 24-hour service, 365 days a year!

SERVPRO of Palo Alto is an IICRC Certified Firm

10/11/2019 (Permalink)

IICRC Certification Seal Choose an IICRC Certified Firm like SERVPRO of Palo Alto

SERVPRO of Palo Alto is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration, and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you experience water damage and need help right away, call SERVPRO of Palo Alto for help today at (650) 800-3448.

Wildfire Danger Cuts Off Power to 800K Customers in Northern California

10/9/2019 (Permalink)

Power line fire PG & E Power Outage

Because of firestorm danger, Pacific Gas & Electric is shutting off power to about 800,000 customers across Northern California to try to avoid wildfires caused by winds damaging power equipment, a historic move.

The first power cutoffs, which is expected to affect 513,000 customers, began shortly after midnight in several counties around Sacramento, amid strengthening winds and continued to roll out into the early morning hours.

The blackouts will affect 34 counties in Central and Northern California, including Santa Clara county. Cities like Palo Alto, Atherton, Redwood City, Menlo Park, and Stanford, areas that SERVPRO of Palo Alto serves. It would be the biggest power shutdown so far as utilities across the state attempt to reduce wildfire risk due to heavy wind. Utilities malfunctions have been tied to some of the state’s most destructive fires, including last year’s Camp fire, which devastated Paradise, Calif., and the 2017 fires in Sonoma and Napa Valley.

The outage could last a week. Do you know if you'll be affected? Check out the outage map here.