Recent Posts

Fire Damage Prevention Tips and SERVPRO’s Emergency Ready Profile

2/26/2021 (Permalink)

Protecting your residence or business in the event of a fire is of the utmost importance. Having an emergency plan in place is critical to responding during and after the event. The first 48 hours after a fire can make a difference in determining whether to restore, or replace your property and personal processions. SERVPRO of Palo Alto believes in informing our customers the importance of fire prevention with some tips from the National Fire Protection Association.

  • Never leave your cooking unattended especially when frying, grilling or broiling food.
  • Turn off the stove if you must leave, even for a short period of time.
  • Keep portable heaters at least three feet away from anything that can burn.
  • Inspect electrical cords and replace any that are cracked, damaged or broken.
  • Keep candles at least one foot from anything that can burn.
  • Have an escape plan.

SERVPRO of Palo Alto recognizes the importance of being prepared, which is why we provide our customers with an Emergency Ready Profile. Our SERVPRO professionals can assist you in developing an ERP plan which contains crucial information needed in the event of an emergency occurring.

Contact SERVPRO of Palo Alto for more information on fire prevention and restoration at 650-800-3448

How to Deal With Mold Growth in Commercial Buildings

2/11/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto explains how mold infestation in commercial buildings creates a hazardous health environment that can lead to serious legal liability.

SERVPRO of Palo Alto, a locally owned and operated company providing property damage restoration and mold remediation in Palo Alto, is known for putting customers first. The team specializes in the cleanup and restoration of commercial and residential properties after a fire, smoke, or water damage disaster. No job is too big or too small for SERVPRO of Palo Alto to handle, including commercial mold remediation and damage repair.

The highly trained staff is equipped with the knowledge, equipment, and technology to rapidly restore any commercial property that has a mold infestation. The goal is to minimize the disruption to business operations while restoring the property to its pre-damage condition.

Health Risks in a Commercial Environment

According to the Centers for Disease Control, “Mold can cause many health effects.”

Commercial sites such as a retail store, apartment complex, daycare, nursing home, call center, or manufacturing facility where employees and some clients are subjected to lengthy exposure to mold can trigger health effects.

Legal Liability Resulting From a Mold Infestation

The symptoms employees, customers, and other building occupants experience are real and can cause health effects that may result in litigation that can be catastrophic for the offending parties.

Here are some tips for commercial site owners as well as prospective buyers and tenants with regard to mold issues that may arise in a commercial facility.

  1. Assess air quality and possible mold issues before signing a lease or closing on a property.
  2. Learn the financial responsibilities and property management obligations concerning mold issues prior to signing a lease or closing on a property purchase.

Ask such questions such as:

  • Who will pay for the initial inspection before lease signing or closing?
  • Who will be responsible for any existing mitigation and damage repairs?
  • Which party is responsible for monitoring the site for future infestations?
  • Should another mold outbreak occur, will the tenant be responsible for the property damage restoration?
  • If the site owner is responsible for monitoring, what are the terms of access to the facility?
  • If the tenant fails to report evidence of a mold infestation or a water damage incident such as a roof leak, water line leak, or other continuing moisture issue, does liability shift from the owner to the tenant due to the neglect to report the problem?
  • If other building tenants suffer mold infestations traceable to a source not within their location, who assumes the responsibility for the assessment, treatment, and damage restoration?
  • If a customer, employee, or other building occupant suffers personal injury, who will make compensation?
  1. Include mold issues when seeking legal review and advice before finalizing the lease agreement or closing on the purchase of the property. This investment could prove to be very valuable in the future.

Solution: Focus on Prevention and Quick Mitigation

When all issues are resolved and the facility is leased or purchased, focus on prevention. Stay familiar with tenant expectations assigned in the lease agreement. Address leaks, water damage, or signs of mold the moment they are noticed. Document everything. Remember that personal injury, pain and suffering, and medical expenses experienced by customers, employees, or other occupants in the building could result in litigation.

In case of a commercial mold infestation in a setting such as a retail outlet, office building, apartment complex, or manufacturing unit, SERVPRO of Palo Alto is available 24 hours a day, 365 days a year to help regain control of the situation quickly and begin the restoration process. Quick response, rapid remediation, and minimal or no disruptions enable the business to continue to meet the needs of customers or tenants in a safe environment.

For more information about commercial mold remediation in Palo Alto, CA, contact the office by phone at (650) 800-3448 or email

Water Damage Restoration for Belongings

1/26/2021 (Permalink)

We often think about our home as the walls, floors, ceilings, and how those can be affected and damaged by water. The home is  more than walls, floors and ceilings and water damage doesn’t confine itself to those areas. Often, sentimental treasures, family heirlooms, or that special piece of autographed sports memorabilia you waited in line for hours to get signed are affected as well. So when water pours through your ceiling, soaking your favorite chair, it can be really upsetting. 

When your Palo Alto, Redwood City or Atherton home experiences a water damage event you need a water damage restoration company such as SERVPRO of Palo Alto to mitigate and restore your home. One area that is easy to overlook is content restoration. SERVPRO® of Palo Alto's team of trained professionals is able to clean and restore your salvageable contents to preloss condition.

Whether your water damage event is due to: a roof leak, pipe break, dishwasher overflow, sewage backup, severe weather or any other reason, SERVPRO of Palo Alto will be there helping to make it “Like it never even happened.”

We are ready 24/7, 365, so call SERVPRO of Palo Alto at 650-800-3448 today!

Call SERVPRO of Palo Alto for Storm Damage Restoration

1/26/2021 (Permalink)

Though storms are a normal occurrence, they can also be extremely destructive. Storm damage is one of the top reasons that homeowners must file insurance claims. According to the NCDC, (National Climatic Data Center) in 2020, there were 22 weather/climate disaster events with losses exceeding $1 billion each to affect the United States. Because any storm has the potential to cause your home to sustain damage, it is important to know exactly what to do if the event were to occur. The good news is that when you need storm damage restoration, SERVPRO of Palo Alto is here 24/7 to help you recover.

What You Receive When You Call Us for Household Storm Damage Restoration

Comprehensive Storm Damage Restoration

Storm damage is never a black and white issue. Storm damage often includes problems with structural elements, water damage and even mold. Because SERVPRO of Palo Alto is fully certified in all these issues, we are able to examine the damage with a comprehensive approach and can make sure your restoration is done completely and with efficiency.

Technicians With Experience

Our technicians are something we invest heavily in because we value their contributions tremendously. We train our entire workforce from day one to the standards set forth by the Institute of Inspection Cleaning and Restoration Certification, which sets the industry benchmarks for restoration. We also offer seminars and online courses for our technicians, so they can always continue to learn and hone their skills.

Enough Resources for Restoration

We love being a member of the Palo Alto community and all the wonderful things that come with being a locally owned business—and with our backing from the national SERVPRO® brand, we also get to offer our customers national resources in the event of major disasters. Other locations can band together to offer equipment and additional resources, so everyone in the community can receive restoration in a timely manner.

Service From a Reputable Company

With all of our years of experience, we have unfortunately seen many customers get taken advantage of by post-storm scams by unscrupulous “restoration professionals.” Because we have a long-standing reputation as leaders in the restoration industry, you can trust that with us, you will receive quality work and will not fall victim to one of these scams.

If you have experienced storm damage or want to learn more, you can call SERVPRO of Palo Alto 24/7 365 for more details.

Six Common Causes of Water Damage

1/25/2021 (Permalink)

Water damage occurs when excess water begins to pool in areas it shouldn’t. There are many different factors that contribute to excess water that cause water damage. When you are aware of what may cause water damage, you can take preventative measures to help ensure you take the proper precautions against leaks or flooding. Additionally, you'll be able to spot a problem as soon as it becomes apparent and minimize chances of additional damage. The more quickly you notice the problem, the less work a water damage restoration company like SERVPRO of Palo Alto will have to do to restore your home or business.

Causes of water damage include:

  • Bursting or leaking pipes
  • Issues with the plumbing system
  • Buildup in areas prone to collecting water, such as crawl spaces, attics and basements
  • Faulty or malfunctioning household appliances
  • HVACs (Heating, ventilating and air conditioning units) issues
  • Natural disasters and other weather-related water problems

If you have a water damage event at your home or business, call SERVPRO of Palo Alto at (650) 800-3448 today!

Certified: SERVPRO Cleaned

1/24/2021 (Permalink)

The global COVID-19 pandemic has changed what it means to be clean. Expectations of visitors, patrons, and employees have evolved. Providing an environment to keep customers and employees safe and well is a top priority for many businesses. To assist with this, SERVPRO has developed a program to help your business meet the new higher standard of clean expectations.

Certified: SERVPRO Cleaned is a defensive cleaning program offered to businesses and commercial locations to address the COVID-19 pandemic. This proactive viral pathogen cleaning program vastly surpasses normal janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned you let your employees, customers, and your community know they can rest assured you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

SERVPRO is the #1* choice in cleanup and restoration. We stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we ensure your business is set up to inspire consumer anand employee confidence.

The 3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different,  so we assign a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call SERVPRO of Palo Alto today at  650-800-3448 for your Certified: SERVPRO Cleaned consultation. We are here to help 24 hrs a day 7 days a week, holidays included.

Certified SERVPRO Cleaned means professionally trained SERVPRO franchises perform the job according to proprietary SERVPRO protocols and recognized industry standards (CDC, RIA, IICRC) with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience and result. Each SERVPRO franchise is independently owned and operated.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Commercial HVAC Cleaning with SERVPRO

1/24/2021 (Permalink)

Business owners wear many different hats and perform a multitude of tasks on a daily basis. This makes it easy to forget maintenance items that don’t require constant attention such as the HVAC system. However, when these heating and cooling systems are not properly maintained, they can accumulate dust, pollen, and other debris, causing expensive problems down the line.

The Environmental Protection Agency (EPA) defines HVAC or duct cleaning as, “The cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts fail to receive proper maintenance, the HVAC system may begin to fail and waste energy adding unnecessary cost to your business. Keeping your air ducts clean can save you and your business money. HVAC systems may leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

SERVPRO of Palo Alto has the experience, expertise, and the advanced training enabling us to get your business or commercial property restored quickly and thoroughly. We can help you maintain your HVAC system, which can extend the life of your equipment.

Call our SERVPRO of Palo Alto experts on commercial air ducts and HVAC cleaning at (650) 800-3448 today!

SERVPRO of Palo Alto: A Highly Rated Damage Restoration Company

1/23/2021 (Permalink)

SERVPRO of Palo Alto is a highly rated damage restoration company in the Bay Area. SERVPRO of Palo Alto’s dedication to customer satisfaction and employee morale has allowed it to cultivate the reputation of being one of the top fire and water restoration companies around.

SERVPRO of Palo Alto specializes in water damage restoration resulting from floods, rainstorms, sewage backups, as well from human error and accidents. You can’t predict when pipes will burst or a toddler will leave the bathtub faucet on, flooding the bathroom or kitchen, but it happens more often than you would think.

We are also experts in fire damage restoration and smoke and soot restoration. After a fire, the last thing you need is to worry about how you will take care of restoring your home. Fire damage causes smoke and soot damage. With our advanced proprietary equipment and expertly certified and trained technicians, the fire damage to your home or commercial property will be taken care of "Like it never even happened."

If you have a fire damage event or water damage event, call SERVPRO of Palo Alto at (650) 800-3448 today!

Commercial Water Damage Restoration

1/23/2021 (Permalink)

Complexity of Commercial Water Damage Restoration

Flooding and water damage events at commercial properties are complex with numerous issues that require a knowledgeable and flexible response from a reliable water restoration company. Due to their complexity, you need experts trained in commercial water loss to quickly and effectively deal with the damage.

SERVPRO of Palo Alto professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints.

SERVPRO of Palo Alto works quickly to assess each unique situation and isolate the damaged area.  We understand that every hour spent cleaning up is an hour of lost revenue and productivity. In many instances, normal operations can continue in a temporary space while we restore your facility. 

SERVPRO of Palo Alto specializes in the cleanup and restoration of commercial and residential property after water damage, fire damage, smoke & soot damage,  and biohazard contamination. 

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge and advanced equipment to restore your property. SERVPRO of Palo Alto serves the following Bay Area locations: Palo Alto, Atherton, Redwood City, Menlo Park, and Stanford.

If you have a water damage event on your commercial property, call us now at 650-800-3448!

How SERVPRO Helps You Recover After Fire Damage

1/20/2021 (Permalink)

After experiencing a fire damage event, many homeowners don't know what to do, where to begin, how to rebuild, or recuperate from such a loss. A family may be displaced for months while their homes are being completely rebuilt, or be facing partial reconstruction and major cleanup.

For homeowners in  Palo Alto, Atherton, Redwood City, Menlo Park, and North Fair Oaks, SERVPRO of Palo Alto will help you throughout the entire process.

The first thing you should do after such a loss is speak with your insurance company. Clarify your policy, and hopefully your loss will be covered. Something to think about while writing up a policy (and prior to a natural disaster) is documenting your contents before such a loss can ravage your home. Taking pictures of your furniture, electronics, major belongings and creating lists of your valuables can literally save you when you are trying to recoup your losses and make an insurance claim of what has been damaged or burnt.

If you are one of the lucky ones where the fire didn't completely consume your home, your insurance company will suggest calling a professional fire cleanup and water restoration company.

SERVPRO of Palo Alto will work closely with you and your insurance claims representatives to clean up your home and contents, salvage what is able to be saved, and inventory what is determined to be a total loss. We will remove the heavy smoke odor from your property and belongings and coordinate dry cleaners and other relevant contractors who can help repair your home. We will treat you and your property with great care and respect throughout the process.

Our fire damage restoration services include:

  • Inspection and Fire Damage Assessment
  • Immediate Board-Up and Roof Tarp Service (if needed)
  • Water Removal and Drying (if water damage is present)
  • Removal of Smoke and Soot from All Surfaces
  • Cleaning and Repair
  • Fire Restoration

Every smoke and fire damage situation is a little different,  and each requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your home damaged by fire, water, or mold. At SERVPRO of Palo Alto, we treat our customers with empathy and respect. Call us at 650-800-3448 today!