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Customer Testimonial

10/4/2018 (Permalink)

No one wants to need our services, if we are helping you it means you have had a smoke damage or water damage from things like a candle or a toilet overflow, those are not fun. But, SERVPRO® of Palo Alto is here to help you make it “Like it never even happened.” A recent customer had this to say, “Through the whole process SERVPRO® of Palo Alto has been outstanding. Very helpful, one of the greatest teams to work with.” We know that you wish you did not need our services, but we hope that we can make this process as painless and easy for you as possible. Water damage is never fun, but SERVPRO® of Palo Alto is here to assist you 24/7, 365 at 650-800-3448 #SERVPROPaloAlto #SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories

How Does Mold Remediation in Palo Alto Work?

9/25/2018 (Permalink)

Mold Remediation How Does Mold Remediation in Palo Alto Work? SERVPRO of Palo Alto takes care of your belongings.

When you discover mold in your home, there are lots of uncertainties and decisions to made. Can I take care of it myself? Do I need to hire a mold remediation company like SERVPRO® of Palo Alto? In most cases, it's best to call in restoration professionals like those at SERVPRO. They can assess the extent of the mold, propose a solution, and use advanced equipment and trained technicians to mitigate mold.

One area that is often overlooked are your possessions; your art, your clothing, your furniture and all your treasures. When your home has a loss such as fire or flooding from a kitchen fire or pipe break often times, mold can also be an issue with your possessions. Have they also been affected? They may need to be packed out for safekeeping during remediation and repairs.

SERVPRO® of Palo Alto have been helping customers since the beginning protect their treasures and family heirlooms. After a loss happens, we can inventory your contents and create a non-salvage list for those that are beyond repair, we can pack out and store your items in our secure, temperature controlled warehouse, provide a post construction clean after repairs and pack back all your contents, all to help you make it “Like it never even happened.”

If you discover mold in your home call us at 650-800-3448 for a quick and easy mold remediation process.

#SERVPROPaloAlto#SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories

Apartment Complex Commercial Restoration Needs

9/24/2018 (Permalink)

Commercial Apartment Complex Commercial Restoration Needs SERVPRO of Palo Alto can help with damage restoration to your apartment building or complex.

Property owners and managers have special considerations when managing an apartment complex or building when it comes to preventing and dealing with damage restoration.

In an apartment building, occupants share walls, often from the sides and from above and below. If water damage or fire damage occurs, it can get out of hand quickly, since water damage doesn't only affect one residence but multiple residences. You can never predict when an emergency situation will occur, but it’s in your best interest as a property manager, as well as in the best interest of your residents, to always be prepared for anything.

SERVPRO of Palo Alto has some tips for you to prevent headaches, inconvenience, and potential loss of rental income. Take these measures today to help prevent water damage in the future.

  1. Check On Aging Appliances Regularly – If the property you manage includes a fridge, dishwasher, and/or washer/dryer in unit, you should closely monitor the age of the appliances as well as routinely checking them for cracked or damaged hoses or connections. Washer hoses should be replaced about every five years. It’s a good idea to replace washers and dryers before there’s a problem. It may cost more money now, but it could save you a lot of money and a headache or two in the future.
  2. Repair Old or Damaged Roofs When It’s Dry – Don’t wait for a big rainstorm to find out that the roofing at your apartment complex needs replacing. Make routine checkups to monitor the condition of the roof at your property. Make time and room in the budget to make any replacements or upgrades necessary during the dry season so that you can avoid water damage in the wet season.
  3. Stay in Touch with Your Residents and Know When they’re Traveling – Many people go on vacations during the summer. Talk to your residents about having their water shut off while they’re gone or, alternatively, having someone check on their apartment from time to time while they’re gone. If a water leak occurs while they’re away and no one is checking in, a small problem could potentially turn into something much worse.

We're faster to any disaster

We are dedicated to responding immediately when you contact us. A fast response lessens the damage. limit further damages and reduces the cost. Our expertly trained technicians will make it "Like it never even happened."

If your home or business suffers from an emergency, call SERVPRO of Palo Alto at (650) 800-3448 today!

Building a Power Outage Kit

9/24/2018 (Permalink)

Storm Damage Building a Power Outage Kit Tips for building a power outage kit.

The American Red Cross encourages that each household and car have a preparedness kit, but sadly, only 51.5% of US homes reportedly have an emergency kit ready.

Power outage kits should include things like water, canned food, a can opener, flashlights, and batteries, including enough food and water for each person in your household for five days. To build a power outage kit, you can use an old backpack or duffel bag and add the following:

  • Plenty of bottled water
  • Battery-operated radio and clock
  • Flashlight for each member of your household including extra batteries
  • Non-electric can opener
  • List of emergency phone numbers including family and friend
  • First aid kit

Throughout the month of September, SERVPRO® of Palo Alto will be bringing tips and information on how to best be prepared in case of disasters like power outages due to storms. Should disaster like water damage from a dishwasher leak or pipe break affect your home, call us today at 650-800-3448. We serve Palo Alto, Menlo Park, Atherton, Redwood City, and Stanford in the Bay Area.

SERVPRO® of Palo Alto is ready 24/7, 365 to help you when emergency strikes.


Water Damaged Contents in Palo Alto

9/24/2018 (Permalink)

Water Damage Water Damaged Contents in Palo Alto Water damaged contents in Palo Alto.

Water damage to your contents can occur when your Palo Alto home experiences a water damage event.

Water damage can occur in your home due to many issues; a roof leak, pipe break, dishwasher overflow, and more. We often think about our home as the walls, floors, and how those can be affected and damaged from water. But there's more to water damage than just the walls and floors.

One area that can be overlooked is contents such as your sentimental treasures, family heirlooms, or that special piece of autographed sports memorabilia you waited in line for hours to get signed. So when water pours through your ceiling, soaking your favorite chair, it can be really upsetting. SERVPRO® of Palo Alto's team of trained professionals is able to clean and restore your contents to preloss condition, helping to make it “Like it never even happened.”

SERVPRO® of Palo Alto is Here To Help® when disaster strikes your home. SERVPRO has been helping clients get through disasters since 1991. We are ready 24/7, 365, so call us at 650-800-3448 today!


Tips to Prevent Mold in Carpet After Water Damage in Palo Alto

9/24/2018 (Permalink)

Mold Remediation Tips to Prevent Mold in Carpet After Water Damage in Palo Alto Moldy carpet in Palo Alto.

If you have recently had any amount of water damage in your Palo Alto, Menlo Park, Atherton, Redwood City, or Stanford home, whether it's a small leak or a major flood, there is an increased chance for mold to take occur and grow. Very little moisture is necessary for mold to become harmful and start to spread. Since mold has the potential to cause various health issues, such as respiratory issues and fungal infections, here are a few tips to help prevent mold growth in your carpet after water damage.

Dry Quickly

If you've had recently experienced a flood or a leak, it is important to get the water up as fast as possible. Utilize fans to increase the effectiveness. This will not only help to dry the carpet, it will also circulate the air in the area.

Use a Dehumidifier

Dehumidifiers remove excess moisture in an area. They will make the air feel cooler and inhibit the growth of mold.

Call SERVPRO of Palo Alto

SERVPRO of Palo Alto will arrive quickly and start the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

For help restoring your home or business after a water loss, call SERVPRO of Palo Alto at (650) 800-3448. We’ll make it “Like it never even happened.”

Mold Mitigation Before and After in Palo Alto

9/24/2018 (Permalink)

Mold Remediation Mold Mitigation Before and After in Palo Alto Let SERVPRO of Palo Alto take care of your mold mitigation needs!

Mold is no match for SERVPRO® of Palo Alto. Our damage restoration professionals use advanced water detection equipment to locate the source of the problem and remediate any mold or water damage using advanced proprietary equipment and products. Taking care of mold quickly is especially important, since mold can affect the health of your family.

SERVPRO® of Palo Alto has been serving the Palo Alto and surrounding community day in and day out. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.”

We are ready 24/7, 365, so call us at 650-800-3448 to help you today!

#SERVPROPaloAlto #SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories

Has Your Property Suffered Fire Damage? Call SERVPRO of Palo Alto

9/21/2018 (Permalink)

Fire Damage  Has Your Property Suffered Fire Damage? Call SERVPRO of Palo Alto SERVPRO of Palo Alto takes care of fire restoration needs quickly and professionally!

Many homeowners in the Bay Area who experience a fire damage event don't know what to do, where to begin, or how to rebuild or recuperate from such a loss. Many will be displaced for months while their homes are being completely rebuilt, and some will be facing partial reconstruction and major cleanup.

The first thing you should do after such a loss is speak with your insurance company. Clarify your policy, and hopefully your loss will be covered. Something to think about while writing up a policy (and prior to a natural disaster) is documenting your contents before such a loss can ravage your home. Taking pictures of your furniture, electronics, major belongings and creating lists of your valuables can literally save you thousands when you are trying to recoup your losses and make an insurance claim of what has been damaged or burnt.

If you are one of the lucky ones where the fire didn't completely consume your home, your insurance company will suggest calling a professional fire cleanup and restoration company, such as SERVPRO of Palo Alto. For homeowners in Palo Alto, Stanford, Atherton, Redwood City, Menlo Park, and North Fair Oaks, SERVPRO of Palo Alto will help you throughout the entire process. We work closely with you and your insurance claims representatives to clean up your home and contents, salvage what is salvageable, and inventory what is determined to be a total loss. We will remove the heavy smoke odor from your property and belongings and coordinate dry cleaners and other relevant contractors who can help repair your home. We will treat you and your property with great care and respect throughout the process. Our fire services include:

  • Inspection and Fire Damage Assessment
  • Immediate Board-Up and Roof Tarp Service (if needed)
  • Water Removal and Drying (if water damage is present)
  • Removal of Smoke and Soot from All Surfaces
  • Cleaning and Repair
  • Fire Restoration

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire, water and mold damage. 

At SERVPRO of Palo Alto, we treat our customers with empathy and respect. Call us at 650-800-3448 today!

Does your Palo Alto Home Have Mold?

9/21/2018 (Permalink)

Mold Remediation Does your Palo Alto Home Have Mold? Trust SERVPRO of Palo with your mold mitigation.

As a homeowner, you want to keep your house looking great. You may have purchased ceramic tiles for your kitchen floor, bathroom walls, or hallways. To clean ceramic tiles and keeping them in pristine condition all year round is a difficult task. Tiled surfaces are not safe from mold. Water may seep through and develop mold in grout and behind the tiles. Grout materials are usually made of some porous material which can attract moisture, ultimately creating mold. Luckily, SERVPRO of Palo Alto can help with mold mitigation.

Why Stains and Molds Occur

There many reasons why stains could have developed in your ceramics. One of the reasons causing these stains are various types of bacteria that has formed under or on the tile. Preventing and treating bacteria is the best way to keep your tiles looking wonderful.

Behind Tile and Walls 
Many times, mold may not be visible to the naked eye, but a particular smell or stain can give you a hint. In some cases, mold can grow into large patches behind tiles or walls, creating large patches of growth out of sight. This bacteria may be dangerous, as these patches of mold can grow to immense sizes before being noticed.

Prevent Mold Growth 
Cheap or damaged grout and wall materials can lead to mold growth. It is important to apply new layers of waterproof grout to ensure that wall materials are in good shape. Make sure to pay attention to any stain or odor in order to identify the source and prevent future mold growth in the area.

Our SERVPRO of Palo Alto technicians are trained to thoroughly examine and clean mold from tiled surfaces, and to save as much of the tile as possible. If you need to get rid of your mold fast, call us 24/7 at 650-800-3448 for quick response times and quality service.

SERVPRO of Palo Alto Provides 24-Hour Water Damage Restoration Service

9/21/2018 (Permalink)

Water Damage SERVPRO of Palo Alto Provides 24-Hour Water Damage Restoration Service SERVPRO of Palo Alto takes care of your water damage!

SERVPRO of Palo Alto is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through both the crisis and the water restoration process. SERVPRO of Palo Alto has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Call us at 650-800-3448 today!