Recent Water Damage Posts

What You Should Know about Water Damage | SERVPRO® of Palo Alto

9/8/2020 (Permalink)

white ice maker leaking water Our team is always ready to help you after busted pipes or other water related issues. SERVPRO of Palo Alto is the water restoration expert.

When you think about water damage, you probably think about thunderstorms, floods or other natural disasters. But most water damage in American homes is caused by the things we rely on to keep our lives running every day.

That’s right. Things like your appliances, plumbing and sewers (or septic tanks) are far more likely to cause water damage to your home than storms are. According to iPropertyManagement, a website that advises landlords and property managers, water damage that isn’t related to severe weather is the second-most common claim homeowners file.

What does that look like in dollars? In 2017, insurance companies paid out $13 billion in water damage claims.

Protecting your home

So, what are the common culprits causing water damage in homes? This list covers some of the top offenders.

The appliances in your kitchen can cause significant water damage. Dishwashers and refrigerators (specifically the ice maker) can flood areas when they malfunction. A slow, gradual leak that may go unnoticed at first can cause big damage later. But there are steps you can take to keep an eye on these possible issues.

Every few months, you can remove the plate at the bottom of your dishwasher while you’re running a cycle and look for leaks. You can check the supply line for your ice maker when you pull your refrigerator away from the wall to clean it.

Plumbing problems are another common cause of water damage. In general, plumbing pipes have a long lifespan. But you can watch for possible leaks by keeping an eye on your water bill. If it’s unusually high, there may be an issue. You can also pick up a water leak detector. Some of them even have apps for your phone.

Water heaters are another common culprit. The best way to prevent damage from your water heater is to replace it as needed. Depending on your model, most water heaters can last 10 to 20 years. You can check your water heater’s age by taking a look at the unit. It’s usually noted underneath it.

What happens if you can’t catch the leak?

Even the most diligent homeowners can sometimes miss a leak. Accidents happen. And when they do, it’s important to have your home professionally cleaned to protect you and your loved ones from mold and other issues that can arise after a water leak. That’s where our team of experts can help you.

Our team is always ready to help you after busted pipes, water heater leaks or appliance malfunctions damage your home. We’re here to talk with you 247 if you need to learn more about our water restoration process.

For Water Restoration, We Have a 6-Step Process | SERVPRO® of Palo Alto

4/20/2020 (Permalink)

interior wood floor partially submerged in water Call SERVPRO for expert water restoration!

There is nothing good about discovering water damage, but when you do, take action right away to get your restoration process started.

You can call us at any hour to get a quick response to your damage and set our six-step process in motion. Here’s how it works:

6 Steps to Water Damage Restoration

1. Initial Emergency Contact
There is no rhyme or reason to when water damage can occur, so you can count on us at any hour you need to call. We will answer right away and gather relevant information about your damages so we can send a crew to you quickly and address the issue as fast as possible.

2. Inspection and Damage Assessment
The first thing we do when we arrive on the scene is check for any safety issues and mitigate them. From there, we will stop the flow of water if it is an active leak. Once those are completed, we will do a full assessment of the damage and draft a plan to handle everything for you.

3. Moisture Extraction
Extracting moisture from the area speeds along the drying time and prevents any excess damage from occurring. We will begin pumping water out and vacuuming it away as quickly as we can until all the standing water has been removed.

4. Dehumidifying and Drying
After the excess water has been removed, we will bring in our dryers and dehumidifiers to tackle the surfaces and items that have been impacted. Many things can soak up moisture, and it is vital to do a thorough drying process on them to prevent further damage and potentially harmful mold growth.

5. Cleaning Belongings
The proper sanitizing and deodorizing of items that are affected is important to keep your home free of contaminants and odors in the future. We will fully treat the belongings that have been exposed to the water damage so you can be certain that they are safe to use.

6. Restoration and Repair
We make sure you receive a full and complete restoration job before we leave, so we handle repairs that are a result of the water damage, too. Replacing drywall, refinishing wood and other necessary repairs are part of our job, so you can have a restored area that feels exactly the same as it did before the damage.

If your home has been water-damaged, you can count on us to help. Call us 247 to get the process started.

Appliances That Cause Water Damage | SERVPRO®? of Palo Alto

1/14/2020 (Permalink)

woman looking at appliance Appliances Can Cause Water Damage

When you think of water damage, you may first think of flooding caused by a natural disaster or other weather situation. But did you know that many cases of water damage are related to the appliances in our homes?

Appliances to Check for Leaks

Many of the appliances in our homes cycle through a good bit of water, making water damage a possibility. Here’s what to look at:

Hot Water Heater
Hot water heaters can last for more than a decade and a half, but leaks can start much sooner than this. When parts break down over time, it can let water escape, which can lead to a serious issue over time.

Refrigerator
Most modern refrigerators contain ice dispensers or water filters that are connected to the house’s main water line. This introduces the potential for leaks. Refrigerators are also very infrequently moved, making it possible for leaks to linger for a long time before water damage is spotted.

Dishwasher
Dishwashers are another appliance that often sits back in a cubby without being moved. To compound matters, insurance policies may not cover damage from leaking dishwashers if they’re past a certain lifespan. This makes regularly checking your dishwasher for leaks even more important.

Washing Machine
It’s not the washing machine itself that could be the issue—the hoses used with the machine machine can deteriorate over time. You should inspect the hoses every 30 days and replace them every five years even if they have not caused any issues.

Air Conditioner
All air conditioning units create moisture as they run, and mechanisms within the AC unit typically drain that moisture away. Sometimes, however, these mechanisms can fail—leading to leaks that may not be discovered immediately depending on the location of your unit. Schedule regular HVAC maintenance checks to look for leaks and other damage, and also check the unit yourself periodically.

If your home has been impacted by water damage or you’d like to put a plan in place in case it happens to you, contact us to learn how we can help.

Commercial Water Damage Restoration in Palo Alto

12/15/2019 (Permalink)

water damage in a boardroom Commercial Water Damage in Palo Alto

Complexity of Commercial Water Damage

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response from a reliable water restoration company. These water damage events are oftentimes more complex than residential ones, which is why you need experts trained in commercial water loss to quickly and effectively deal with the damage.

Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, SERVPRO of Palo Alto works quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

SERVPRO of Palo Alto professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of commercial and residential property after water damage, fire damage, and smoke & soot damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge and advanced equipment to restore your property. SERVPRO of Palo Alto serves the following Bay Area locations: Palo Alto, Atherton, Redwood City, Menlo Park, and Stanford.

If you have experienced a water damage on your property, call us now at 650-800-3448!

Common Causes of Water Damage

12/9/2019 (Permalink)

home with water damage SERVPRO of Palo Alto Can Help With Water Damage

Water damage can occur when excess water begins to pool in areas where it shouldn’t. There are many different factors that can contribute to excess water that can cause water damage. When you are aware of what may cause water damage, you can take precautionary measures to help ensure you take the proper precautions against a leak or flood. Plus, you'll also be able to spot a problem as soon as it becomes apparent and minimize the chance of any additional damage. The more quickly you notice the problem, the less work a water damage restoration company like SERVPRO of Palo Alto will have to do to restore your home or business.

Causes of water damage include:

  • Bursting or leaking pipes
  • Issues with the plumbing system
  • Buildup in areas prone to collecting water, such as crawl spaces, attics and basements
  • Faulty or malfunctioning household appliances
  • HVACs (Heating, ventilating and air conditioning units) issues
  • Natural disasters and other weather-related water problems

If you have a water damage event at your home or business, call SERVPRO of Palo Alto at (650) 800-3448 today!

Water Damage Restoration After Fire

10/29/2019 (Permalink)

home with fire and water damage Call SERVPRO of Palo Alto for water and fire damage

With the current fires occurring in Northern and Southern California, not only will the property owners will have suffered fire damage, but they will also suffer water damage from the firefighters' efforts to put out the fire.

When you experience fire damage compounded by water damage, you need a top restoration company like SERVPRO of Palo Alto. Our expert technicians will be out to your property within hours to minimize damage and set up proprietary equipment to get your property and your life back on track as soon as possible. We even work directly with your insurance company to give you one less headache.

If you experience fire and/or water damage, call the experts at SERVPRO of Palo Alto at (650) 800-3448 today! We will be with you every step of the way.

Small Leaks Can Cause Big Damage

10/16/2019 (Permalink)

leaky pipes SERVPRO of Palo Alto Takes Care of Water Damage Due to Leaks

When you think of water damage, the first thing that comes to mind is an image of severe flooding with cars floating down the street and a basement fully immersed in water. Rain and flooding do cost business and home owners tens of millions of dollars in repairs annually, but a slow and persistent water leak can also lead to catastrophic damage if not addressed in a timely manner. Here are the consequences of allowing a slow leak to continue.

Structure Damage

Your home relies on wood and metal materials. Water can weaken wood and corrode metal. Over time, this weakening can lead to floors buckling and walls and ceilings collapsing.

Sheetrock is also prone to water damage. The gypsum materials in sheetrock can act as a sponge, drawing in the water and weakening the walls. This is also prime breeding ground for mold growth.

Untreated brick and concrete are also susceptible to damage. Continued exposure to water can cause cracks and erosion. If the water freezes and then thaws out, the damage left can be severe, requiring expensive and extensive repairs to the foundation.

Flooring and fixtures

Water can weaken the backing of your carpeting and rugs and make them more susceptible to damage. Additionally, carpeting is not intended to get wet and can attract mold, mildew and insects when it is not dried out right away.

Constant leaks can also cause corrosive damage to metal fixtures such as sink and shower heads. The constant water can cause decay over time to rubber gaskets and cause the water pressure to decrease.

In the bathroom, an unattended leak can lead to loosening tiles in your shower or countertops. Leaks in the kitchen can lead to buckling floors and discoloration.

Mold & Other Pests

When water is allowed to remain stagnant for any period of time, it begins to attract mold, insects and germs. If a wet environment is allowed to remain in your home, airborne pathogens and mold will be attracted to it.

Financially Devastating    

Water damage becomes especially expensive when attempting to sell your home. It’s better to be proactive now, than to wait until the 11th hour when your home is already on the market. Home inspectors are trained to look for water and mold damage and will document their findings, no matter how big or small, in their pre-sale inspection report. Potential buyers can use this report to offer substantially less than your asking price or, worse yet, abandon the deal altogether because they feel the home is too much trouble to repair.

Call SERVPRO of Palo Alto, serving Palo Alto, Atherton, Redwood City, Stanford, and Menlo Park in the Bay Area

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property. The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the situation and dispatch the appropriate equipment and resources. We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. Call SERVPRO of Palo Alto today at (650) 800-3448 to get the process started!

SERVPRO of Palo Alto is an IICRC Certified Firm

10/11/2019 (Permalink)

IICRC Certification Seal Choose an IICRC Certified Firm like SERVPRO of Palo Alto

SERVPRO of Palo Alto is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration, and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you experience water damage and need help right away, call SERVPRO of Palo Alto for help today at (650) 800-3448.

Round-the-Clock Water Emergency Restoration Service

10/6/2019 (Permalink)

Water Damage Restoration in Palo Alto Water Damage Restoration in Palo Alto

Water Damage in Palo Alto

9/30/2019

SERVPRO of Palo Alto, one of the Bay Area's top water and fire restoration companies, is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, you need to take action immediately, since a delay of just a few hours can greatly increase the severity (and cost!) of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an experienced company to guide you through both the crisis and the water restoration process. SERVPRO of Palo Alto has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call us, we'll ask a few questions about your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO technicians may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your Palo Alto, Atherton, Stanford, Redwood City, and Menlo Park property. Call us at 650-800-3448 today!

Water Damage Prevention Checklist: Before You Go on Vacation

6/6/2019 (Permalink)

Vacation Water Damage

There's nothing worse than returning to your Palo Alto, Redwood City, Atherton, or Menlo Park home from a relaxing vacation to a water and mold. You may find soggy wood flooring, moldy drywall and carpets. It's the perfect way to ruin a vacation that you just took.

But if you just take a few precautions BEFORE you go, you can avert a potentially major catastrophe and save money in water damage restoration and mold remediation and removal. You simply turn off all the relevant water valves in your home, before you go away.

good tip is to have a friend perform an occasional walk-through of your home in your absence.

Check out this water prevention checklist from your friends at SERVPRO of Palo Alto.

Water Damage Prevention Checklist

  • Check Water Supply Lines on Household Appliances

    Some of the most common causes of residential water damage can be attributed to faulty household appliances like washing machines, refrigerators and dishwashers. Check all the relevant water supply lines to ensure that there are no breaks or leaks.

  • Check Plumbing

    Inspect all the pipes in your home, especially those located under the sink(s) for evidence of leaks. If you find any leaks, no matter how small, call a plumber to quickly and efficiently rectify the problem. If there are no leaks, turn off any relevant water valves throughout the house such as those relevant to your sink(s), toilet(s) and bathtub(s).

  • Bonus Tip:

    Depending on the season, you may want to leave the cupboards open to encourage and maintain pipes at ambient temperature, thereby preventing possible freezing and bursting of pipes. 

  • Turn off the Main Water Supply Valve

    Alternatively, you can turn off the main water supply valve to your home, so as to discontinue the flow of any water through your pipes in your absence.

  • Note:

    It is imperative the every adult member of your household knows where the main water supply valve is located in your home, because water damage mishaps can occur at anytime, even when your home is occupied. Should that ever happen, knowing where the main water supply valve is will make the difference all the difference in the magnitude of potential water damage to your home.

  • Unplug electronic devices and household appliances

    In an effort to prevent a short in the electric circuit of your home, (should there be water intrusion in your absence), unplug electronic devices like computers, printers, televisions as well as household appliances like washers, dryers, and dishwashers. Do not unplug the refrigerator unless you decide to empty it out.

  • Fire Hazards

    Address any potential fire hazards, before you go! Don’t leave flammable items in your home, especially during the summer months, because if there should be a fire, your indoor sprinkler may become activated, thereby leading to water damage and subsequent mold infestation.

  • Put the water heater in vacation mode

    When you put the water heater in vacation mode, the water inside the pipes is maintained at ambient temperature, thereby drastically minimizing the chance that the pipes might freeze and possibly burst.

  • Make sure the gutters are clean

    Clogged and/or damaged gutters and downspouts act as a potential gateway for water intrusion into your home while you are away.

  • Inspect your windows

    Paying extra attention to any sky-windows, check the seals around your windows in your home. Caulk if necessary.

  • Roof Shingles

    Finally, be mindful of the fact that damaged roof shingles have the tendency to serve as a significant point of entry for water intrusion into your home. Therefore, if you spot any damage, arrange to have it repaired, before you go!

If you do happen to experience water damage, call SERVPRO of Palo Alto at (650) 800-3448. We will make it "Like it never even happened."

Protect Your Bay Area Home from Rainstorm Flooding

2/20/2019 (Permalink)

flooding in rural area Heavy rain in California

The entire state of California, including Northern California and the Bay Area, is experiencing historic rainfall this winter.

As you already know, if you’re a homeowner in Palo Alto, Atherton, Stanford, Menlo Park, or Redwood City, you have the responsibility to protect your home from both natural disasters like our current rainstorms in addition to made-made water damage issues. While you can’t predict natural disasters like flooding, you can help protect your home from water damage due to severe rains and floods. According to FEMA, the Federal Emergency Management Agency, floods are the most common and most expensive natural disaster in the U.S., and no state is immune to the effects of flash flooding. Flash flooding happens everywhere, causing water damage requiring water restoration and mold mitigation services (because water leads to mold damage) including in places like Palo Alto, Menlo Park, Atherton, and Redwood City, California.

Heavy rains have hit Santa Clara County, California hard this winter. Here are a few tips from the Insurance Institute for Business & Home Safety, or IBHS, that you, as a Bay Area homeowner, can help use to protect your home from flooding to help minimize water damage that can cause ruined carpets, wrecked appliances, and irreversibly damaged family heirlooms and keepsakes. Just one inch of water can cause significant damage. One inch!

Before taking any of the steps below, you need to first find out your home’s flood level, which is an official measure of how high floodwaters could rise where you live. You’ll find this information by checking the online flood maps on FEMA’s website or by asking your home insurance agent.

Safeguard in-home electrical and climate systems
It’s important to safeguard your electrical and climate systems. Make sure to raise switches, sockets, circuit breakers, and wiring at least a foot above the expected flood level in your area. And don’t forget to modify your furnace and water heater so they sit above your property’s flood level instead of at or below it.

Anchor and raise outdoor power equipment
Again, you have to think of your property’s flood level. Fuel tanks, air-conditioning units, and power generators should be anchored and raised above your flood level. If not, unanchored fuel tanks can break free, and severed supply lines will contaminate surrounding ground, creating an even larger problem. Any electrical power units and generators should never sit on the ground. Water will render them useless.

Modify water valves
A flooded sewer system can cause sewage to back up into your home, which is both distressing and dangerous to your family’s health. Install an interior or exterior backflow valve to prevent the sewage from spreading all over your house. The Federal Alliance for Safe Homes, or FLASH, recommends gate valves that you have to operate by hand. Their benefit is that they provide stronger seals than flap or check valves, which open automatically to allow water to flow out and then close when water tries to get in.Install these valves on all pipes entering the house, advises FLASH.

Figure out how water flows around your house
The angle of the ground (called slope or grading) can direct water to or away from your house. Obviously, it’s best if the home was built so that water drains away from the building, but that’s not the case for all homes, particularly older ones. Just check it out during a regular rainstorm to see how the water flows around your house.

  • Take on-the spot actions as soon as you anticipate flooding during a rainstorm
  • Clear gutters, drains and downspouts (This should be done regularly at least twice a year.) 
  • Move furniture, rugs, electronics and other belongings to upper floors, or at least raise them off a ground floor or out of a basement, if you have one. 
  • Shut off electricity at the breaker panel, and make sure everyone in the house knows how to do this!
  • Elevate major appliances onto concrete blocks if they’re potentially in harm’s way from flooding. You don’t want to have to repair or replace expensive appliances every time there’s a major rainstorm.


What happens if you take most of these actions during heavy rains and still have water damage? Don't fret. First call a reputable damage restoration company like SERVPRO of Palo Alto. SERVPRO of Palo Alto’s expertly trained restoration technicians are trained to take care of water damage and mold mitigation due to flash flooding and heavy rains. They serve the following areas of Santa Clara County: Palo Alto, Menlo Park, Atherton, and Redwood City, and have taken on water damage jobs both large and small. In addition, their customers give SERVPRO of Palo Alto excellent reviews for their quick, efficient, and high-quality water restoration work and mold mitigation work. Call us today for a quick, no-cost estimate at (650) 800-3448!

Water Damaged Contents in Palo Alto

9/24/2018 (Permalink)

Water damaged contents in Palo Alto.

Water damage to your contents can occur when your Palo Alto home experiences a water damage event.

Water damage can occur in your home due to many issues; a roof leak, pipe break, dishwasher overflow, and more. We often think about our home as the walls, floors, and how those can be affected and damaged from water. But there's more to water damage than just the walls and floors.

One area that can be overlooked is contents such as your sentimental treasures, family heirlooms, or that special piece of autographed sports memorabilia you waited in line for hours to get signed. So when water pours through your ceiling, soaking your favorite chair, it can be really upsetting. SERVPRO® of Palo Alto's team of trained professionals is able to clean and restore your contents to preloss condition, helping to make it “Like it never even happened.”

SERVPRO® of Palo Alto is Here To Help® when disaster strikes your home. SERVPRO has been helping clients get through disasters since 1991. We are ready 24/7, 365, so call us at 650-800-3448 today!

#SERVPROPaloAlto #SERVPRO

SERVPRO of Palo Alto Provides 24-Hour Water Damage Restoration Service

9/21/2018 (Permalink)

SERVPRO of Palo Alto takes care of your water damage!

SERVPRO of Palo Alto is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through both the crisis and the water restoration process. SERVPRO of Palo Alto has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Call us at 650-800-3448 today!

 

Second Floor Leaks Can Mean More Than Just Water Stains in Your Palo Alto or Menlo Park Home

9/16/2018 (Permalink)

Ceiling damage from second floor broken pipe

Some of the most common water emergency inquiries SERVPRO of Palo Alto receives are from customers who have experienced a second story leak, which has leaked to the first floor, through the ceiling which looks staining, bubbling and cracks. Whether the leak is coming from a clean water source like a sink faucet, or a contaminated or dirty water source, such as a toilet, the water damage can be severe.

Water tends to travel and is capable of causing severe structural damage, spreading to other rooms not immediately affected, causing damage to insulation, light fixtures, framing, flooring, and even furniture.

If you suspect water damage in your home in Palo Alto, Menlo Park or Bay Area property, do not ignore it, as delaying any service or further inspection could cause more damage, and the water can be concealing more serious issues.

A leaky roof, broken pipe, worn appliance, or accidental overflow can all be causes of water damage. SERVPRO of Palo Alto provides you with expertly trained and certified water technicians along with the newest and most efficient drying equipment to address your water damage. 

Contact SERVPRO of Palo Alto for fast and effective solutions for all water damage issues found in your home. We are here to help to your provide service to help protect your home, 24hrs a day, 7 days a week. Call 650-800-3448 today!

Fast to your Palo Alto Water Damage Event

9/16/2018 (Permalink)

Palo Alto water damage

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Palo Alto provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Palo Alto arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (650) 800-3448

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Call us today at (650) 800-3448!

Protect Your Home From Flooding

1/30/2018 (Permalink)

SERVPRO of Palo Alto can take care of water damage

As you already know, if you’re a homeowner, you have a lot of responsibility to protect your home from both natural disasters and made-made issues. While you can’t predict natural disasters like flooding, you can help protect your home from water damage due to severe rains and floods. According to FEMA, the Federal Emergency Management Agency, floods are the most common and most expensive natural disaster in the U.S., and no state is immune to the effects of flash flooding. Flash flooding happens everywhere, causing water damage requiring water restoration and mold mitigation services (because water leads to mold damage) including in places like Palo Alto, Menlo Park, Atherton, and Redwood City, California.

Heavy rains have hit Santa Clara County, California in prior years, and you just never know when that might happen again. But you can guarantee on heavy rains coming when you least expect it. Here are a few tips from the Insurance Institute for Business & Home Safety, or IBHS, that you, as a homeowner, can help use to protect your home from flooding to help minimize water damage that can cause ruined carpets, wrecked appliances, and irreversibly damaged family heirlooms and keepsakes. Just one inch of water can cause significant damage. One inch!

Before doing any of the below, you need to first find out your home’s flood level, which is an official measure of how high floodwaters could rise where you live. You’ll find this information by checking the online flood maps on FEMA’s website or by asking your home insurance agent.

Safeguard in-home electrical and climate systems

It’s important to safeguard your electrical and climate systems. Make sure to raise switches, sockets, circuit breakers, and wiring at least a foot above the expected flood level in your area. And don’t forget to modify your furnace and water heater so they sit above your property’s flood level instead of at or below it.

Anchor and raise outdoor power equipment

Again, you have to think of your property’s flood level. Fuel tanks, air-conditioning units, and power generators should be anchored and raised above your flood level. If not, unanchored fuel tanks can break free, and severed supply lines will contaminate surrounding ground, creating an even larger problem. Any electrical power units and generators should never sit on the ground. Water will render them useless.

Modify water valves

A flooded sewer system can cause sewage to back up into your home, which is both distressing and dangerous to your family’s health. Install an interior or exterior backflow valve to prevent the sewage from spreading all over your house. The Federal Alliance for Safe Homes, or FLASH, recommends gate valves that you have to operate by hand. Their benefit is that they provide stronger seals than flap or check valves, which open automatically to allow water to flow out and then close when water tries to get in.Install these valves on all pipes entering the house, advises FLASH.

Figure out how water flows around your house

The angle of the ground (called slope or grading) can direct water to or away from your house. Obviously, it’s best if the home was built so that water drains away from the building, but that’s not the case for all homes, particularly older ones. Just check it out during a regular rainstorm to see how the water flows around your house.

Take on-the spot actions as soon as you anticipate flooding during a rainstorm

  • Clear gutters, drains and downspouts (This should be done regularly at least twice a year.)
  • Move furniture, rugs, electronics and other belongings to upper floors, or at least raise them off a ground floor or out of a basement, if you have one.
  • Shut off electricity at the breaker panel, and make sure everyone in the house knows how to do this!
  • Elevate major appliances onto concrete blocks if they’re potentially in harm’s way from flooding. You don’t want to have to repair or replace expensive appliances every time there’s a major rainstorm.

What happens if you do most of these actionable items and still have water damage? It’s very possible. First call a reputable damage restoration company like SERVPRO of Palo Alto. SERVPRO of Palo Alto’s expertly trained restoration technicians are trained to take care of water damage and mold mitigation due to flash flooding and heavy rains. They serve the following areas of Santa Clara County: Palo Alto, Menlo Park, Atherton, and Redwood City, and have taken on water damage jobs both large and small. In addition, their customers give SERVPRO of Palo Alto excellent reviews for their quick, efficient, and high-quality water restoration work and mold mitigation work. Call today for a quick, no-cost estimate at (650) 800-3448.

Northern California Wildfires

10/13/2017 (Permalink)

Northern California Wildfires

Northern California is currently experiencing the worst wildfires in California history. Over 160,000 acres of Napa and Sonoma counties, beloved wine regions of the state, have been assaulted by over 20 fires, including the Nuns-Norbbom, Atlas, Tubbs, Pressley, Partrick, Mendocino Lake Complex, and Pocket Fires for the past week, with very little containment. The cities of Santa Rosa and Calistoga have been particularly hard hit. Over 30 people have perished, with over 400 more missing as of Thursday, October 12th, and entire neighborhoods have gone up in flames. Though no one knows how these massive fires started, one thing everyone agrees on is that life will never be the same for these residents and businesses.

The rest of Northern California--from Fresno to the Bay Area to Sacramento--isn’t remaining unscathed. Palo Alto, Atherton, and Redwood City are also feeling the effects of California wine country wildfires. Though these cities aren’t experiencing the massive destruction wildfires can bring, they are experiencing the aftermath of fire, including falling ash and soot, in addition to hazardous fumes. This means unhealthy air quality. Strong and gusty winds continue to spread smoke throughout the Bay Area as the result of these massive wildfires in Napa and Sonoma counties, and are expected to spread smoke and drive ash for multiple days on end.

With what some are calling 2017 the worst wildfire season in California history, the question remains: How do we recover? How can you and your home or business come back from fire damage, smoke damage, or soot damage?

After the Fire: Fire Restoration

Experts in fire restoration like those SERVPRO of Palo Alto have the answer. With years of experience in fire cleanup, smoke and soot cleanup, and fire damage restoration, SERVPRO of Palo Alto can make your home like new again, “Like it never even happened.”

After an economic and emotional loss such as that resulting from fire or smoke and soot damage, it’s important for individuals and businesses to turn to experts in fire restoration to restore their homes or structures quickly and efficiently.

What many don’t realize is that with fire damage also comes water damage from firefighting efforts, which is why SERVPRO experts count the following among its ranks:

  • Fire & Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our SERVPRO of Palo Alto experts study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration services.

And SERVPRO of Palo Alto deals directly with your insurance company to ensure coverage for your fire loss or water loss. A 24-hour fire restoration company, SERVPRO of Palo Alto will come out at any hour for an estimate, and will work day and night to help restore your home or business to its previous condition.

Residents and businesses in Sonoma and Napa Valley will have a lot to deal with once these wildfires die down, and the business of getting back to normal starts. Because of the extent of these fires, particularly in Calistoga and Santa Rosa, calling on experts in fire restoration, smoke cleanup, and water mitigation to help restore structures after fire damage and water damage is especially important.

Preventative Steps to Protect your Property

If your home hasn’t been affected by wildfire, and you want to do what you can to help protect your property from future fires, check out the Federal Emergency Management Agency’s (FEMA’s) key steps to take:

  • Thin out and maintained the vegetation around your property, by creating safety zones around your house by reducing or replacing most of the flammable vegetation.
  • Remove all combustible materials away from your house, such as firewood, gas grills and propane tanks.
  • Make sure your roof is made of noncombustible and fire resistant materials such as single ply membranes, fiberglass shingles, slate, metal, clay, and concrete tile.
  • Enclose sundecks and porches enclosed, as well as eaves and overhangs. Clear leaves, trash and other fire hazards away from decks and porches.
  • Clean out gutters on a regular basis, since debris can be ignited by wind-blown embers. If used, gutter covers should be noncombustible.
  • Cover house vents such as attic vents, soffit vents, or other openings with ¼ inch or smaller corrosion-resistant wire mesh. For chimneys and stovepipes, cover using 12-gauge spark arrestors or woven wire mesh.
  • Use fire resistant house siding such as stucco, metal, brick and cement, concrete and rock. Treat wood siding with UL-approved fire retardant chemicals (though these treatments are not permanent).
  • Treat windows to reduce fire risk. Recommended are dual or triple-paned thermal glass and fire resistant shutters or drapes. Tempered glass windows and noncombustible awnings can also help reduce your risk.

SERVPRO of Palo Alto is standing by to assist homes and commercial buildings in Northern California affected by the current devastating fires. Call us at (650) 800-3448 for immediate assistance for residential and commercial fire and water restoration and fire and smoke cleaning services.

Water Main Break Floods Several Homes in Menlo Park

9/21/2017 (Permalink)

SERVPRO of Palo Alto was called to respond to a major water main break in Menlo Park that affected six homes on two adjacent streets close to downtown Menlo Park, causing major water damage, and requiring major water restoration. Within one hour, SERVPRO of Palo Alto responded to two homes that were severely damaged. Upon arrival, our SERVPRO team immediately started to pump out the groundwater that had seeped through the homes' foundations. It was a disaster! There was over two feet of water in the unfinished crawlspaces of two of the homes - basically a muddy mess. Our crews worked simultaneously at the homes to get the water out as quickly as possible. We arrived after 10pm and didn't leave till after 4:30AM!

The water was extracted and pumped out, and SERVPRO of Palo Alto made sure no other potential secondary damage could occur from the standing water.

Our teams came out the next day and installed the proper equipment to dry out the framing under the homes: dehumidifiers and air movers. Over the next several days, we worked with a total of six homes that needed our help with their flooding, damaged contents, damaged drywall and flooring. Our heroes are here to help rain or shine, night or day!

Locally Owned Company with National Resources

SERVPRO of Palo Alto can respond immediately to your water damage emergency, regardless of the scope or size of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large-scale events and disasters.

Whether your water emergency occurs in a big-box store, a home, a condo, or a small office building, we will respond quickly to mitigate the damage and manage the water restoration project through to its completion. Reach SERVPRO of Palo Alto by dialing 650-800-3448.

SERVPRO of Palo Alto Provides 24-Hour Water Damage Restoration Service

9/21/2017 (Permalink)

SERVPRO of Palo Alto is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through both the crisis and the water restoration process. SERVPRO of Palo Alto has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Call us at 650-800-3448.

We Specialize In Flooded Basement Cleanup and Restoration!

9/14/2017 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Palo Alto basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding? 

Call Today - (650) 800-3448

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Palo Alto and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help (650) 800-3448

SERVPRO of Palo Alto is an IICRC Certified Firm

9/14/2017 (Permalink)

We are an IICRC Certified Firm

SERVPRO of Palo Alto is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Second Floor Leaks Can Mean More Than Just Water Stains in Your Palo Alto or Menlo Park Home

8/23/2017 (Permalink)

Ceiling Damage from Upstairs Broken Pipe.

Some of the most common water emergency inquiries we receive are from customers who have experienced a second story leak, which has leaked to the first floor, through the ceiling which looks staining, bubbling and cracks. Whether the leak is coming from a clean water source like a sink faucet, or a contaminated or dirty water source, such as a toilet, the water damage can be severe.

Water tends to travel and is capable of causing severe structural damage, spreading to other rooms not immediately affected, causing damage to insulation, light fixtures, framing, flooring, and even furniture.

If you suspect water damage in your home in Palo Alto, Menlo Park or Bay area property, do not ignore it, as delaying any service or further inspection could cause more damage, and the water can be concealing more serious issues.

A leaky roof, broken pipe, worn appliance, or accidental overflow can all be causes of water damage. SERVPRO of Palo Alto provides you with expertly trained and certified water technicians along with the newest and most efficient drying equipment to address your water damage. 

Contact SERVPRO of Palo Alto for fast and effective solutions for all water damage issues found in your home. We are here to help to your provide service to help protect your home, 24hrs a day, 7 days a week. Call 650-800-3448.

Fast to your Palo Alto Water Damage Event

5/11/2016 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Palo Alto provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Palo Alto arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (650) 800-3448

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property

El Nino Storms Hitting Palo Alto and Bay Area Causing Water Damage

1/6/2016 (Permalink)

The first rounds of storms that meteorologists are attributing to El Nino begin pounding the bay area the first week of 2016.  The series of storms will soak the bay area including Palo Alto. We might be making use of those sand bags after all. 

The National Weather Service is forecasting 6 straight days of rain with the heaviest of rains happening midweek with predictions of rain totals from 1 to 5 inches. However, these are the first storms for El Nino in what weather experts call a 'conga line' of storms. Well we hope we can dance to that tune with the record draughts across Northern and Southern California. 

Our phone calls have been reflecting the weather, as we predicted. With flooded basements and roof leaks being our main causes of water damage this week. We have been responding to calls from Palo Alto and Menlo Park, to Woodside and Portola Valley.  

When damage occurs to you, call the professionals. We are always here to help. 

Locally Owned Company with National Resources

SERVPRO of Palo Alto can respond immediately to your water damage emergency regardless of the scope or size of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large scale events and disasters.

Whether your water emergency occurs in an apartment, a large estate, a small office building, or a multi-unit complex, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.