Recent Commercial Posts

Typical Storm Activity in Palo Alto and the Property Damage Repercussions

11/21/2021 (Permalink)

Blog Summary:  SERVPRO of Palo Alto looks at storms and weather conditions that can lead to property damage in the Palo Alto, Atherton, and Redwood City areas of California.

Earthquakes can be devastating natural disasters that cause several types of property damage, including water damage from burst pipes. Even smaller magnitude seismic events that do not topple buildings can still crack pipes and cause destructive leaks. According to the United States Geological Survey, “California has more earthquakes that cause damage than any other state.” Because California is the epicenter of the United States’ seismically active locations, business owners in the Golden State need to be prepared for the possibility of water intrusion due to plumbing that has been damaged by an earthquake.

What Are the Property Damage Risks of Earthquakes in the Bay Area?

A 2017 article from a local news outlet highlighted a seismic risk assessment that had recently been conducted for the Palo Alto area. The article noted that an earthquake of up to a magnitude 7.4 “would likely cause around $2.4 billion in damage and devastate more than 200 buildings. The types of buildings in Palo Alto range from wood-frame homes to newer buildings with concrete shear walls. A major earthquake would completely wipe out the older homes in Palo Alto, most of which were built prior to 1970. However, an earthquake of 7.9 magnitude would also cause extensive damage to the new buildings. Despite more advanced materials, the newer buildings use a “tilt-up” construction method where concrete is poured into the ground, cured, and lifted. This method creates ground that is susceptible to earthquakes.”

How Can Seismic Activity Lead to Water Damage at a Bay Area Business?

After an earthquake and once it is safe enough to do so, business owners should make sure that the plumbing at their business or commercial facility has come through the seismic event unscathed.

While more modern structures can withstand the stresses of an earthquake better than older structures, both new and old buildings will be damaged by an earthquake of sizable enough magnitude. Furthermore, if the facility’s pipes are already structurally compromised, seismic activity can burst fractured pipes, spewing water and sewage across the building.

What Are the Signs That Pipes Have Been Damaged by an Earthquake?

The most obvious sign of damaged pipes is pools of water appearing in the facility. Damp areas are also a reliable indicator that the plumbing system has been compromised.

Hidden water damage is another concern and can cause damage that escalates over time. By listening for noises of dripping and gushing, the business owner or employees may be able to detect a leak that is concealed behind a wall. Also, watch for shifting water pressure at faucets and toilets, and check the water meter for abnormal increases in water usage.

Exterior water lines can also suffer damage from seismic activity. Look out for unusual areas of wetness or puddling that are not connected with rainfall, sprinkler usage, or other normal presence of water.

Another subtle indicator of an underground pipe failure is the improved growth of grass, plants, and shrubs surrounding the facility. If greenery is looking even greener without any corresponding rainfall or artificial watering, the plant life may be absorbing water from an underground leak.

If the sewer main has ruptured, a foul odor may be present. In addition, rodents and other pests can be attracted by the leakage.

What to Expect When SERVPRO Responds to a Water-Damaged Business

The water damage restoration process begins when the client makes the call to SERVPRO of Palo Alto. The team is available 24/7/365 to respond to large and small water damage emergencies and will deliver immediate action, which is essential to minimize the effect of secondary damage. As experts in remediating water damage, the technicians at SERVPRO of Palo Alto are able to guide the client through the chaos of a water damage disaster.

Once contact has been initiated, the SERVPRO representative will obtain relevant information from the client, including:

  • The client’s name and contact information
  • Any insurance information
  • The street address of the water-damaged business
  • The time at which the water damage occurred
  • The cause of the water damage
  • The status of available electricity on-site

This information helps SERVPRO of Palo Alto to mobilize the appropriate response to meet the challenges posed by the water damage emergency.

For more information about Redwood City, CA, commercial damage restoration, call the SERVPRO of Palo Alto office by phone at (650) 800-3448. Staff can also be reached by email at office@SERVPROpaloalto.com

How Commercial Odor Removal Services Help Businesses Avoid Lost Business

8/24/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto offers commercial deodorization services that effectively neutralize bad odors.

Commercial odor removal can sometimes be overlooked by business owners or property managers. Unlike water damage or fire damage, which are urgent issues that must be resolved promptly for business operations to resume, foul odors do not do damage to the structure of the building. Because they do not directly affect the building or inventory, odor issues might not be prioritized until the smell has worsened significantly. In addition, bad smells can arise gradually and slowly grow in intensity. Employees and staff may become so used to the smell that they do not realize it is unpleasant for customers.

A malodorous environment can create a distasteful and uncomfortable experience for customers that influences them to take their business elsewhere. Odor issues can be especially off-putting in eating establishments. CleanLink, an online resource for professionals in the cleaning industry, cites a survey that “identifies common issues that would keep Americans from returning to restaurants.” The study found that 85% of patrons would not return to a restaurant that had a “general bad odor.” The problem of foul odors was in the top five issues identified by the study and was second only to dirty surfaces, which 86% of respondents indicated was a turn-off.

While a foul odor might not be as time-sensitive as a water damage disaster or a sewage backup, it is in the business owner’s best interest to have odor problems resolved promptly in order to avoid lost business and to create a positive experience for customers or clients.

What Are Common Sources of Odors in Commercial Facilities?

Garbage Odors

Trash cans and dumpsters release all manner of putrid odors, especially when hot weather amplifies the smell. Restaurants in particular need to be attentive to garbage odors since perishables such as meat, dairy products, bread, vegetables, and fruit are disposed of regularly on and near the premises. As mentioned above, odors can be disastrous to the reputation and ROI of a restaurant.

Floor Drain Odors

With a smell often compared to rotten eggs, sewer gas originates from the sewage system, which is full of noxious odors from decomposing sewage. To prevent sewer gas from escaping into the room, floor drains are equipped with a trap that retains water; however, if the water in the trap dries out, sewer gas and the accompanying odors can flow out of the drain. Not only is this issue a cause of odor problems, but it can also be a safety issue since methane, a potentially explosive gas, is present in sewer gas. In addition, drains that have become clogged by debris such as food, trash, or hair also give off bad odors and create a place for odor-producing bacteria to breed.

Restroom Odors

Urine odors are prevalent in restrooms. Mayo Clinic notes, “Urine that contains a lot of water and few waste products has little to no odor. If urine becomes highly concentrated — a high level of waste products with little water — your urine may have a strong ammonia odor.” Urine is also a food source for bacteria, which produce offensive odors that worsen as bacteria growth accumulates. Regular cleaning of public restrooms and emptying of trash are important practices that help prevent unwanted odors in restrooms.

Mold Odors

Earthy, musty smells can often be traced to mold and mildew growth. Mold flourishes in warm, humid environments and can turn into an infestation before the business owner or employees discover the issue. According to the CDC, “Mold grows well on paper products, cardboard, ceiling tiles, and wood products. Mold can also grow in dust, paints, wallpaper, insulation, drywall, carpet, fabric, and upholstery.” In the case of odors stemming from a mold infestation, the business owner will want to hire mold remediation services in addition to deodorization services.

SERVPRO of Palo Alto: A Local Leader in Commercial Odor Removal

The commercial cleaning and odor removal experts at SERVPRO of Palo Alto are equipped to identify the source of foul odors and eliminate the problem. The science involved in odor removal can be complex, and shortcuts such as masking will not successfully remove a persistent, strong smell. At SERVPRO of Palo Alto, technicians are well-trained in proper deodorization techniques and, when applicable, use products that go deep into surfaces and thoroughly neutralize offensive odors.

For more details about deodorization services for businesses and other commercial cleaning and commercial damage restoration services in Redwood City, CA, contact SERVPRO of Palo Alto by phone at (650) 800-3448. The office can also be reached by email at office@SERVPROpaloalto.com

Strategies to Prevent Mold Issues During the Commercial Construction Process

7/6/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto explains how to avoid mold growth during construction.

The commercial damage restoration professionals at SERVPRO of Palo Alto understand the importance of preventing a mold infestation on a construction project. Job delays, health effects, damaged materials, and the risk of future litigation make this issue all too important for the conscientious property owner and project manager. SERVPRO of Palo Alto offers these tips on how to prevent mold growth on a construction job site.

How to prevent mold growth during construction

Mold growth during a construction project is a challenge every property owner will face and must overcome. The following scenario is not unusual, though it is very costly.

Commercial mold infestation scenario

A construction project runs into a major hurdle that brings the project to a screeching halt. A mold infestation is discovered. All the building materials are new, which raises questions about the origin of the mold contamination. An investigation reveals that the construction company failed to complete the dry-in phase before hanging drywall. Inclement weather had soaked the installed drywall. Mold spores feasted on the warm, moist, organic material. Delays and mold abatement drive project costs through the roof. Careful vetting of the construction company goes a long way to preventing problems like this, but steps can be taken during the inspection process to avoid mold issues.

How does mold grow?

Mold spores are present everywhere in the environment. An infestation or high concentration of spores is possible when food, wetness, and warmth are available. On a construction project, food for mold is everywhere. Ceiling tiles, lumber, and drywall are favorite foods for mold.

In the initial stages of a construction project, organic matter is limited, especially if the flooring is concrete and the framing is metal. Lumber and subflooring are relatively hard, and they do not facilitate mold growth unless exposed to moisture for an extended period. On the other hand, the soft, organic matter in ceiling tiles and drywall promotes mold growth and can harbor an infestation in as little as two or three days after exposure to moisture.

How to prevent mold growth during a construction project

What is the most effective means to prevent mold growth during a construction project? The answer is simple. Keep vulnerable materials dry. The following three-pronged strategy works every time.

#1. “Dry in” the building before hanging drywall or installing ceilings.

The process of sealing the building envelope prevents moisture from penetrating the interior. The proper installation of exterior siding, windows, seals around windows and doors, and, most importantly, a water-tight roof are crucial in this “dry-in” phase.

#2. Completely dry out any materials that may have been exposed to moisture.

The building materials may have already been installed, or they may be awaiting installation. As long as the materials are laden with moisture, the risk of mold growth is high. Wooden framing and subfloors can absorb moisture. If installed before drying out, the wood can release moisture into the indoor environment of the building. The drywall will absorb the moisture like a thirsty sponge, increasing the likelihood of a mold infestation.

#3. Recognize and remediate new sources of humidity during construction.

Even though a structure’s building envelope is water-tight, mold growth can occur if moisture is introduced into the building. Renovation of an existing structure that requires the removal of asbestos or drywall involves a process that uses water to control dust. The mitigation of this moisture may necessitate the deployment of dehumidifiers during the construction process.

Mold identification: What to look for and when

To prevent expensive mold issues, check for moisture during walk-through inspections with the project manager or general contractor.

  • Before installing drywall

The building envelope should be tightly sealed. The roof, windows, doors, and exterior siding should be installed, and all gaps should be sealed. Ensure that any lumber or other wood products that might have been exposed to water or moisture have been thoroughly dried out.

  • During and after demolition

Renovation projects that involve the removal of asbestos or drywall require large amounts of water. Verify that proper dehumidification has been exercised. Excess water should be removed prior to the installation of new materials. Relative humidity should be sustained at sixty percent.

  • Before a pause or shutdown

Sometimes a project must be paused temporarily or shut down indefinitely. Make sure that the site is dried and sealed appropriately to prevent mold growth during the lull. The installation of dehumidification equipment may be necessary. The extra expense is negligible when compared to the cost of mold mitigation and project delays.

How costly is a mold issue on a construction project? Consider the following expense items:

  • slowed or paused project progress
  • delayed completion dates and any penalties arising from these delays
  • replacement of affected or damaged materials
  • remediation expenses
  • expenses for an abatement contractor (which is sometimes legally required)

Mold prevention on the construction job site involves proper planning, detailed inspections, and immediate action when conditions conducive to mold growth are discovered. When a mold infestation is identified, stop mold in its tracks.  Enlist the services of a professional mold mitigation and remediation company to stop the mold infestation, clean up the job site, and mitigate any moisture issues with water removal, water extraction, and applied structural drying techniques. SERVPRO of Palo Alto can also deploy industrial-grade dehumidifiers to achieve the desired humidity level and maintain that level throughout the project. The team of SERVPRO professionals utilizes advanced technology to detect moisture and monitor humidity on a commercial job site. The proactive property owner can save hundreds of thousands of dollars in unnecessary expenses by taking care of mold before it becomes a problem.

Available 24 hours a day and 365 days a year, SERVPRO of Palo Alto helps regain control of a commercial property damage incident and begin the damage restoration process quickly. A prompt response, rapid remediation, and minimal or no disruption of business or construction operations enable the project to move forward.

For more details about commercial damage restoration in Sunnyvale, CA, and the surrounding area, email SERVPRO of Palo Alto at office@SERVPROpaloalto.com or call (650) 800-3448.

How Commercial HVAC and Air Duct Cleaning Services Preserve People’s Health

6/8/2021 (Permalink)

Blog Summary: In a commercial facility, a clean HVAC and clean air ducts are essential to protect the health of employees, customers, and visitors to the facility.

SERVPRO of Atherton / Redwood City recognizes that a clean HVAC system is crucial for respiratory health in the work environment. The HVAC system, including the air ducts, must be kept clean and operationally sound to maintain high air quality standards, which are vital for the health and safety of employees and customers.

Poor air quality in the workplace can have health effects on the workforce and customers. Proper maintenance and cleaning of the HVAC system and the ductwork can improve air quality and protect the staff, employees, and clientele. Clean, pure air is especially important in environments where the staff and customers are exposed to the same air for long periods of time. Examples of facilities where individuals may have extended exposure to impure air quality:

  • Healthcare facilities
  • Laboratories, factories, and warehouses
  • Daycares, schools, and churches
  • Call centers and office complexes
  • Retail stores and service outlets

NADCA, the National Air Duct Cleaners Association, comments on the importance of air quality, writing, “We generate a lot of contaminants and air pollutants, such as dander, dust, and chemicals. These contaminants are pulled into the HVAC system and re-circulated 5 to 7 times per day, on average. Over time, this re-circulation causes a build-up of contaminants in the ductwork. While dirty ducts don’t necessarily mean unhealthy air in your home, school, or workplace, they may be contributing to larger health effects or harboring contaminants that could cause serious problems.

Key Indicators That the HVAC System and Ductwork May Need Cleaning

When the HVAC system, including the ductwork, needs cleaning, key indicators signal that the air quality is poor and may have health effects on the people who have to breathe the contaminated air.

The leading indicators of compromised air quality include:

  • musty odors that are most noticeable when the system starts circulating air
  • mold that is visibly present in the building, on vents, and in the ductwork
  • dirt and debris buildup inside floor vents
  • dust buildup on flat surfaces such as desks, computer screens, countertops, and display cases
  • ducts infested with rodents, insects, and their droppings
  • new construction or recent renovations
  • unexplained increases in energy costs
  • two or more years since the HVAC system has been inspected by a professional

Certain health effects can also indicate poor or contaminated air quality. 

Employers, business owners, and facility managers should act quickly to address any health complaints from workers, customers, clients, and vendors.

The experts at Consumer Reports offer the following advice on how often to have an HVAC system inspected: “Once a year, have a licensed professional perform a full inspection on your air conditioning units. This will involve cleaning and flushing the condenser coils, draining the pan and drainage system, vacuuming the blower compartments, and checking the refrigerant and mechanical parts. It’s also worth asking them to check the ductwork, especially if your cooling bills have been higher than normal. Up to 30 to 40 percent of energy can escape through leaky or uninsulated ducts.”

What Are the Benefits of a Clean Ventilation System and Healthy Air?

Clean air circulating through a commercial facility offers several advantages, including the following five benefits:

  1. An odor-free environment improves mood and attitude.
  2. Clean, fresh ventilation creates a pleasant space for customers and helps them relax.
  3. Contaminant-free ventilation reduces workforce illnesses and absenteeism.
  4. Healthy air improves worker productivity.
  5. Fresh, clean air improves the quality of work performed by employees.

In addition to the five benefits listed above, higher levels of fresh air and oxygen improve brain performance. Research conducted at Harvard University identified a connection between better air quality and better decision-making performance.

SERVPRO Franchise Professionals routinely inspect commercial HVAC units and the entire air duct system. Keeping the ventilation system clean can extend the life of the equipment, saving the business money and providing cleaner air to breathe. Trust SERVPRO of Atherton / Redwood City for commercial air duct cleaning in the Redwood City, Atherton, and Palo Alto areas.

For more information about commercial HVAC cleaning in Redwood City, CA, and the surrounding area, call SERVPRO of Atherton / Redwood City at (650) 800-3448 or email the company at office@SERVPROpaloalto.com.

Six Steps to Help Employees Report a Commercial Mold Infestation in Their Workplace

5/11/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto offers tips for reporting a mold infestation in the workplace.

SERVPRO of Palo Alto provides commercial damage restoration services to the local business community. The team of restoration experts can scale to meet any size disaster in any facility, whether it is an educational institution, office complex, service center, bank, retail business, hospital, factory, or apartment complex. SERVPRO has the necessary equipment, training, and techniques to get the job done as quickly as possible with minimal disruption. Mold infestation is a common issue in many workplaces. SERVPRO of Palo Alto is sharing tips to effectively guide employees through the process of reporting mold growth in the workplace or other commercial environments.

Mold in the Workplace

Mold is an unwanted guest in any work environment, and neither employers nor employees want mold issues in the workplace. Health effects can result in workers' comp claims or lawsuits, and property damage leads to costly repairs, especially if sensitive equipment or electronics are affected. The mitigation process can also disrupt the flow of products and services to customers. Discovering and resolving a mold infestation in the early stages can preserve workforce health and save time and money for the business owner or employer.

Mold can cause health effects for a business’ employees. In addition, guests, vendors, and contract workers who visit a facility where a mold infestation exists can be impacted by exposure to the mold, especially if the individuals have pre existing health concerns.

Should mold be discovered in the workplace, the tips listed below help employees work through the process of reporting a potentially dangerous mold situation to their employers.

  1. Report the discovery.

Inform a supervisor or manager immediately upon discovering mold in the workplace. Report the mold growth by email, text, or other communication platforms so that a record of action is created.

  1. Include basic information in the report.

Record the time of discovery, the location of the mold outbreak, and the extent of the visible signs of mold. A timestamped incident report helps mitigation experts determine important details about the infestation, such as how long the infestation has been in process, its origin, and the extent of any spread.

  1. Note environmental details.

Thoroughly describe the location, including any visible signs of moisture or water damage such as:

  • heavy condensation on surfaces
  • high humidity levels
  • leaking pipes or unexplained puddled water
  • dark stains
  • structural damage such as warped flooring, bubbling paint or peeling wallpaper
  • musty smells from vents or air conditioners
  1. Remind a supervisor or upper-level management of any recent water intrusion that might have a bearing on the mold infestation.

OSHA recommends that wet materials be thoroughly cleaned and dried within one to two days after a water damage incident in order to prevent mold growth.

  1. Make the report personal.

Speak with responsible parties in person if a timely response to the formal report is not forthcoming. Mold can cause serious health effects that can result in unexpected medical expenses and lost wages for employees.

  1. Follow up through the chain of command until the issue is acknowledged and a mitigation strategy is adopted.

Both fellow employees and the employer will appreciate a proactive approach to preserve the health of the workforce and the smooth delivery of products and services to customers.

Precautions Employees or Staff Should Take When Dealing With Mold

  1. Wear protective gear when exposed to mold infestation in the workplace.

Wear eye protection. Utilize a dust-filtration mask to protect the sinuses, mouth, and lungs. Wear rubber gloves, a long-sleeved shirt, and pants, or a full protective suit to prevent skin irritation. Employers are required by law to provide adequate PPE (personal protective equipment) if hazards are present in the workplace.

  1. Avoid transporting the mold to other parts of the facility, other businesses, or the home environment. Remove PPE after exposure to mold. Wash or discard contaminated items. Upon arriving home, remove clothing — including shoes — that may have been exposed to mold. Wash the clothing immediately, if possible. Do not cross-contaminate personal laundry. Be sure to wash work clothes separately from the rest of the laundry.
  2. Clean the work environment regularly and resolve water intrusions immediately to prevent mold growth.
  3. Increase ventilation in affected areas.
  4. Never assume that mold in the workplace is safe.

The Best Remediation Strategy to Resolve a Commercial Mold Infestation

Take the safest and swiftest course of action to resolve mold issues in the workplace. Call in the professionals at SERVPRO of Palo Alto. A commercial mold infestation can harm employees and disrupt business operations. Mold in the workplace can disrupt production, slow down the provision of services, damage equipment, and the building, and cause health effects in the workforce. SERVPRO of Palo Alto offers commercial mold remediation services designed to resolve the issue as quickly as possible with the least amount of disruption to the business. SERVPRO technicians are certified mold remediation specialists equipped to mitigate any mold issues with the utmost safety.

For more information about Palo Alto, TX, commercial damage restoration, contact the office by phone at (650) 800-3448 or email office@SERVPROpaloalto.com.

What to Do After a Fire and When to Call a Commercial Damage Restoration Company like SERVPRO

4/29/2021 (Permalink)

Blog Summary: A fire is devastating for any business owner, but handling the aftermath requires four important steps toward commercial damage restoration. SERVPRO offers advice on where to start. 



Even a minor fire at a commercial property means a lot of disruptions for the business and its employees. Commercial damage restoration services cannot begin until the chaos dies down, but that doesn’t mean there aren’t proactive steps to take in the meantime. 

The SERVPRO professionals suggest four tips for how to handle commercial damage restoration most effectively after a fire.

What to Do After a Commercial Fire: Filing a Fire Claim To Cover Commercial Damage Restoration

Calling to file an insurance claim might be the first response once the fire department leaves the site, but there are four preceding steps needed to ensure the claims process goes smoothly. 

#1 Is a Claim Necessary?

Evaluate the situation first to see whether a fire damage claim is necessary. Making a call to cover commercial damage restoration ignites an entire paperwork trail after a fire, and the process isn’t over quickly. Consider the extent of the damage as well as the time required for business interruptions—is it worth making the claim official? 

If so, assess the overall damage to the building. If the fire engulfed much of it, an insurance claim is the only route. However, if the fire only affected a small section of the commercial premises, a claim might not be enough of an advantage to mitigate the cost or effort.

It’s worth looking at the insurance policy’s deductible and asking for a repair estimate from a contractor like SERVPRO. If the repair cost is lower than the deductible amount, paying for restoration without filing a claim might be an option. It will also prevent insurance rates from increasing when the policy ticks over.

#2 How Will a Claim Disrupt The Business?

Many insurance policies include coverage for interruption of business, and it might be possible to recoup some lost revenue, depending on the extent of the damage. For example, if the business needs to close for repairs, it loses income daily. It is wise to do the calculations of whether the policy covers the interruption before filing a claim.

#3 What Does The Insurer Advise?

If the policy will cover business interruptions and the scope of the fire damage, call the insurance agency. The business owner or responsible party will need to be clear about the need for interruption of business-coverage, even if it’s in the policy. Providing the adjuster with pictures and videos of the damage also verifies the details.

#4 How Can SERVPRO Help with Fire Restoration?

After a fire, it can be tempting to hire the first available contractor or cleaning service. Before making contact, it’s best to do some research:

  • Check the contractor’s website to verify their credentials and certifications. 
  • Verify the company is in good standing by reading reviews online.
  • Consider the interaction. Is the company as professional and experienced as the team at SERVPRO?


In addition to fire services, SERVPRO of Palo Alto, California, handles water damage, water removal, and water cleanup from flood damage. As a part of the water restoration process, SERVPRO also takes care of mold removal and mold remediation for thorough commercial damage restoration and cleanup service. Contact SERVPRO today at 650-800-3448 or visit them at 2225 E. Bayshore Road, Suite 270, Palo Alto, CA 94303.

How to Deal With Mold Growth in Commercial Buildings

2/11/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto explains how mold infestation in commercial buildings creates a hazardous health environment that can lead to serious legal liability.

SERVPRO of Palo Alto, a locally owned and operated company providing property damage restoration and mold remediation in Palo Alto, is known for putting customers first. The team specializes in the cleanup and restoration of commercial and residential properties after a fire, smoke, or water damage disaster. No job is too big or too small for SERVPRO of Palo Alto to handle, including commercial mold remediation and damage repair.

The highly trained staff is equipped with the knowledge, equipment, and technology to rapidly restore any commercial property that has a mold infestation. The goal is to minimize the disruption to business operations while restoring the property to its pre-damage condition.

Health Risks in a Commercial Environment

According to the Centers for Disease Control, “Mold can cause many health effects.”

Commercial sites such as a retail store, apartment complex, daycare, nursing home, call center, or manufacturing facility where employees and some clients are subjected to lengthy exposure to mold can trigger health effects.

Legal Liability Resulting From a Mold Infestation

The symptoms employees, customers, and other building occupants experience are real and can cause health effects that may result in litigation that can be catastrophic for the offending parties.

Here are some tips for commercial site owners as well as prospective buyers and tenants with regard to mold issues that may arise in a commercial facility.

  1. Assess air quality and possible mold issues before signing a lease or closing on a property.
  2. Learn the financial responsibilities and property management obligations concerning mold issues prior to signing a lease or closing on a property purchase.

Ask such questions such as:

  • Who will pay for the initial inspection before lease signing or closing?
  • Who will be responsible for any existing mitigation and damage repairs?
  • Which party is responsible for monitoring the site for future infestations?
  • Should another mold outbreak occur, will the tenant be responsible for the property damage restoration?
  • If the site owner is responsible for monitoring, what are the terms of access to the facility?
  • If the tenant fails to report evidence of a mold infestation or a water damage incident such as a roof leak, water line leak, or other continuing moisture issue, does liability shift from the owner to the tenant due to the neglect to report the problem?
  • If other building tenants suffer mold infestations traceable to a source not within their location, who assumes the responsibility for the assessment, treatment, and damage restoration?
  • If a customer, employee, or other building occupant suffers personal injury, who will make compensation?
  1. Include mold issues when seeking legal review and advice before finalizing the lease agreement or closing on the purchase of the property. This investment could prove to be very valuable in the future.

Solution: Focus on Prevention and Quick Mitigation

When all issues are resolved and the facility is leased or purchased, focus on prevention. Stay familiar with tenant expectations assigned in the lease agreement. Address leaks, water damage, or signs of mold the moment they are noticed. Document everything. Remember that personal injury, pain and suffering, and medical expenses experienced by customers, employees, or other occupants in the building could result in litigation.

In case of a commercial mold infestation in a setting such as a retail outlet, office building, apartment complex, or manufacturing unit, SERVPRO of Palo Alto is available 24 hours a day, 365 days a year to help regain control of the situation quickly and begin the restoration process. Quick response, rapid remediation, and minimal or no disruptions enable the business to continue to meet the needs of customers or tenants in a safe environment.

For more information about commercial mold remediation in Palo Alto, CA, contact the office by phone at (650) 800-3448 or email office@SERVPROpaloalto.com.

Certified: SERVPRO Cleaned

1/24/2021 (Permalink)

The global COVID-19 pandemic has changed what it means to be clean. Expectations of visitors, patrons, and employees have evolved. Providing an environment to keep customers and employees safe and well is a top priority for many businesses. To assist with this, SERVPRO has developed a program to help your business meet the new higher standard of clean expectations.

Certified: SERVPRO Cleaned is a defensive cleaning program offered to businesses and commercial locations to address the COVID-19 pandemic. This proactive viral pathogen cleaning program vastly surpasses normal janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned you let your employees, customers, and your community know they can rest assured you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

SERVPRO is the #1* choice in cleanup and restoration. We stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we ensure your business is set up to inspire consumer anand employee confidence.

The 3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different,  so we assign a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call SERVPRO of Palo Alto today at  650-800-3448 for your Certified: SERVPRO Cleaned consultation. We are here to help 24 hrs a day 7 days a week, holidays included.

Certified SERVPRO Cleaned means professionally trained SERVPRO franchises perform the job according to proprietary SERVPRO protocols and recognized industry standards (CDC, RIA, IICRC) with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience and result. Each SERVPRO franchise is independently owned and operated.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Commercial HVAC Cleaning with SERVPRO

1/24/2021 (Permalink)

Business owners wear many different hats and perform a multitude of tasks on a daily basis. This makes it easy to forget maintenance items that don’t require constant attention such as the HVAC system. However, when these heating and cooling systems are not properly maintained, they can accumulate dust, pollen, and other debris, causing expensive problems down the line.

The Environmental Protection Agency (EPA) defines HVAC or duct cleaning as, “The cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts fail to receive proper maintenance, the HVAC system may begin to fail and waste energy adding unnecessary cost to your business. Keeping your air ducts clean can save you and your business money. HVAC systems may leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

SERVPRO of Palo Alto has the experience, expertise, and the advanced training enabling us to get your business or commercial property restored quickly and thoroughly. We can help you maintain your HVAC system, which can extend the life of your equipment.

Call our SERVPRO of Palo Alto experts on commercial air ducts and HVAC cleaning at (650) 800-3448 today!

Commercial Water Damage Restoration

1/23/2021 (Permalink)

Complexity of Commercial Water Damage Restoration

Flooding and water damage events at commercial properties are complex with numerous issues that require a knowledgeable and flexible response from a reliable water restoration company. Due to their complexity, you need experts trained in commercial water loss to quickly and effectively deal with the damage.

SERVPRO of Palo Alto professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints.

SERVPRO of Palo Alto works quickly to assess each unique situation and isolate the damaged area.  We understand that every hour spent cleaning up is an hour of lost revenue and productivity. In many instances, normal operations can continue in a temporary space while we restore your facility. 

SERVPRO of Palo Alto specializes in the cleanup and restoration of commercial and residential property after water damage, fire damage, smoke & soot damage,  and biohazard contamination. 

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge and advanced equipment to restore your property. SERVPRO of Palo Alto serves the following Bay Area locations: Palo Alto, Atherton, Redwood City, Menlo Park, and Stanford.

If you have a water damage event on your commercial property, call us now at 650-800-3448!

Rodent Dropping Cleanup for Businesses

1/20/2021 (Permalink)

SERVPRO of Palo Alto frequently gets calls to clean up droppings after rodents have been exterminated in a commercial property. The rodents might be gone, but the bacteria, diseases and hazards from their droppings still pose health issues if not properly cleaned up. Offices, restaurant kitchens, HVAC systems, storage closets, warehouse shelving, are all possible areas rodents may have contaminated with droppings. Customers, employees and visitors can develop serious health concerns if exposed to biological and chemical contaminants.

Failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Palo Alto is equipped with the necessary safety equipment and cleaning products to treat these unhealthy environments. Our specialists are trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Proper cleaning and sanitation for businesses is necessary in this situation. SERVPRO of Palo Alto can help you clean this up. We provide cleanup and recovery services for any biohazard situation. Call us directly at 650-800-3448 to help you rid your business of rodent droppings.

Starting a Fire Evacuation Drill Program in the Workplace | SERVPRO® of Palo Alto

6/25/2020 (Permalink)

If your business experiences any fire damage, you can count on us. SERVPRO of Palo Alto specializes in commercial fire restoration.

When it comes to planning for commercial fires, it is important to understand that businesses in any industry carry some level of risk. Some may be more susceptible than others, but all businesses should do what they can to evaluate and reduce their risks of operation.

Whether you work in an industry with equipment that could cause a fire or you are just practicing regular office safety, it is important to do everything you can to keep your staff safe.

One of the chief things to be concerned about when boosting your fire preparedness is the overall safety of your workplace. That is why we recommend planning your fire evacuation drills and practicing them with staff as the first step of your fire safety planning.

Planning and Practicing Fire Evacuation Drills With Staff

Consult with your local fire officials. Once you begin researching fire safety, you will find lots of great tips and guidelines online for how to be as safe as possible—but do not forget to make use of local resources, too. Your local fire marshal will likely be glad to pay your business a visit and weigh in on the best ways to plan your evacuation routes and conduct drills in your space.

Communicate and mark fire evacuation routes. After determining what the best escape routes are, the next step is to mark them clearly and communicate your evacuation plans with employees. Making sure everyone is prepared in advance of a fire drill will ensure things go smoothly and everyone knows to take it seriously but to not panic.

Have fire drills frequently. You will find that your needs vary regarding how frequently to host your drills, so it is important to find what works best for you. You will want your drills to happen often enough that employees remember them, but not happen so regularly that they are disregarded as routine.

Run different fire scenarios. There are places in the office where a fire might be more likely to break out (such as a staff kitchen), but fires can come from many places. When you run your fire drills, have your fire “start” in various locations around the office so your employees will be comfortable using different routes and exits as needed.

If your business has experienced fire damage, you can count on us. We specialize in commercial fire restoration and will be here for you at any hour—contact us today.

Evaluating the Disaster Preparedness Levels of Your Business | SERVPRO® of Palo Alto

3/22/2020 (Permalink)

Plan for Workplace Emergencies

Planning ahead for emergency scenarios is a smart choice for business owners, though it may not be an enjoyable task. Being prepared for disasters and other emergencies can significantly reduce the harm they cause to your operations and can drastically reduce the damages sustained in some scenarios.

Having a plan in place is the single best thing a business owner can do to prepare for a disaster.

Because thinking through every possible scenario is an overwhelming task, we suggest that business owners instead think of three main categories when evaluating their preparedness levels. Understand your insurance coverage, your evacuation plan and your restoration roadmap to determine where you could increase preparedness and where things are adequate.

Your Commercial Insurance Coverage

The time period after a disaster is not the time when you want to be figuring out your insurance coverage. In many cases, commercial policies are not designed to handle the extensive damages a disaster can cause, often fully excluding auxiliary damages such as if your business floods or if you must pause operations for repairs. It is best to find out ahead of time what your insurance covers and purchase extra policies accordingly.

Your Emergency Plan and Supply Kit

A natural disaster often only gives those in its path moments to react, which is why having a plan in place is such a vital aspect of preparedness. Consider the types of scenarios you may be likely to experience, such as fires or earthquakes, and create plans with these in mind. In addition to planning for an evacuation, it is also smart to keep an emergency kit on the premises in case you and your staff must stay and await assistance.

Your Plan for Restoration and Recovery

Taking measures to reduce the time that your business is closed in a disaster’s aftermath is the best way to limit the negative impacts that it has on your business. Choose your commercial restoration company ahead of time so you can call immediately following a disaster and begin the recovery process. You may also be eligible for disaster recovery assistance thanks to the Small Business Administration, so it is worth looking into that as well.

If your business has been impacted by a disaster, you can contact us 247 for guidance on how to begin the commercial restoration process.

Creating a Natural Disaster Action Plan for Your Business

12/26/2019 (Permalink)

Prep for Commercial Disasters with SERVPRO of Palo Alto

When it comes to your business, disaster planning is probably not the first thing that comes to mind. But as natural disasters become increasingly common, it is an important to-do for any small business owner.

Business owners need to plan ahead effectively in case of natural disasters—a process that includes evaluating insurance coverage, making an action plan for yourself and your employees and building a strategy for how your business will recover after the fact.

How to Prepare Ahead of Time

1. Double-Check Your Insurance
Whether for business or personal needs, it’s always important to have a thorough understanding of what your insurance policies cover. In many cases, basic coverage will not pay for things such as flooding, so supplemental coverage options on the market may be needed. Evaluate your needs before an emergency occurs.

2. Create Your Action Plan
Every business needs to have a documented plan for how to react when an emergency occurs. This should include resources related to evacuation, as well as where local shelters and medical facilities are located. You will also need clear instructions on shutting down machinery and electronics on the way out the door.

3. Rehearse Drills and Prepare Staff
Once you’ve created the plan outlined above, you need to share it with your employees. It’s important to practice how your team will react to various disaster situations. This will make employees feel much safer, and reduce your liability as a business owner as well.

4. Choose a Restoration Company to Work With
Because your livelihood—and that of your employees—is at stake, reopening quickly will be your priority after a disaster. Vetting and choosing a restoration company ahead of time will allow you to quickly reach out to the company after a disaster.

If you need to pick a commercial restoration company that’s right for you, call us today! We can tell you all about what sets our process apart.

Maintaining and Protecting Your Business: SERVPRO of PALO ALTO can help!

12/19/2019 (Permalink)

SERVPRO of Palo Alto Helps Protect Your Business

Owning a business comes with many responsibilities. From dealing with state regulations to hiring the right people to do the job of maintaining correct bookkeeping, owning a business isn't for the faint of heart. It is important for business owners to maintain a safe and healthy environment for their personnel. Disasters are unpredictable, but there are ways to prepare and keep your commercial property safe.

Fire Alarms & Drills

Fires can spread very quickly in commercial buildings. It is critical to install fire alarms correctly and most importantly to test them regularly. When an alarm is set off, everyone in the building is aware of possible danger and that they must evacuate. As a business owner, you should ensure that your employees have an emergency plan of evacuation.

Alarm Systems & Security Cameras

One of the many services provided at SERVPRO of Palo Alto includes the restoration of vandalized property. It is important to protect your property while you are inside or away from the premises. Security system networks now offer a variety of surveillance equipment and technology to monitor the property in case of intruders and to alert authorities.

Appearance Counts

The appearance of your commercial property plays a significant role in a successful business. Any damage to the property should be properly taken care of right away. Leaving the issue unattended, may lead to greater damage and can impact you financially.

For any cleaning and emergency restorations in your home, business or commercial property, SERVPRO of Palo Alto will be there to get the job done. Call us at 650-800-3448 and we'll make it "Like it never even happened."

Fire Damage to Your Bay Area Commercial Property? Call SERVPRO of Palo Alto!

12/11/2019 (Permalink)

Let SERVPRO of Palo Alto help you after a fire at your business

Fire damage on your commercial property can be emotionally and financially devastating.  At SERVPRO of Palo Alto, we understand that every hour spent in the cleanup and fire restoration process of your business means lost revenue and productivity. This is why SERVPRO of Palo Alto is a trusted emergency restoration company that will walk you through the entire process by dealing with your insurance company as well as your preferences for your business restoration.

After a fire occurs, make sure to notify your insurance agent so you can begin itemizing your losses. You want to be sure to understand your options and go over your policy carefully in order to make the right decisions. We will help you through your insurance paperwork and manage your property’s fire restoration process from start to finish. Our goal at SERVPRO of Palo Alto is to have your business restored quickly and efficiently.

SERVPRO of Palo Alto gives you access to IICRC-industry certified technicians.  Our highly trained staff have several years of experience assisting business owners just like you with excellent service. Regardless of how the fire began, or what materials exist in the affected area, you want to have the right company for the job. Restoring your property after a fire damage, can be a lengthy and confusing process. For these events, you will need professionals that are on your side to walk you through the necessary steps to restore your property. We will treat your property as if it were ours, with respect and care.

To increase the chances of having your business restored successfully, trust SERVPRO of Palo Alto to cleanup and restore your commercial property. Our SERVPRO of Palo Alto professionals, have the resources to help you take control of your business again. We provide fire restoration & smoke restoration (remediating smoke damage or soot damage). Have questions about fire, smoke, or soot damage to your business? Call us today at 650-800-3448.

Commercial Large Loss Restoration in the Bay Area

10/8/2019 (Permalink)

Large loss restoration at a Palo Alto business

When a commercial large loss occurs, it's important to mobilize professional help from restoration experts like SERVPRO of Palo Alto ASAP.

Our experts work with you with a sense of urgency and respect for your business's needs. We are onsite within several hours and create a plan to tackle your large loss. No matter the type of loss, our expert team at SERVPRO of Palo Alto has the resources to handle the restoration and provide guidance and regular updates throughout the process.

From beginning to end, we work with you and your company and keep you informed at every step of the restoration process to get your business up and running as quickly as possible.

We understand communication is vital, which is why we conduct initial “walk throughs” to assess the damage. We determine customer needs and goals, and communicate regularly to give you the reassurance you need to know your business is being well-take care of. At the end of a large loss restoration, SERVPRO of Palo Alto follow ups with a final walkthrough to ensure we made it "Like it never even happened."

Experienced a large water or fire loss at your business? Call SERVPRO of Palo Alto today at (650) 800-3448!

Commercial HVAC System Maintenance in Bay Area

10/7/2019 (Permalink)

Commercial HVAC System Maintenance in the Bay Area

For business owners in the Bay Area, it’s possible to overlook certain aspects of building or office space such as the heating, ventilation, and air conditioning system (HVAC system). When these systems are not properly maintained, they can accumulate dust, pollen, and other debris.

According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Palo Alto for the experience, the expertise, and the advanced training that enables us to help you maintain your HVAC system, extending the life of your equipment and keeping business costs down. Don’t wait to call our experts on commercial air ducts and HVAC cleaning at 650-800-3448.

Contractors Benefit from SERVPRO of Palo Alto Clean-up Services

10/7/2019 (Permalink)

Let SERVPRO of Palo Alto help with remodeling clean-up

Many homeowners in the Bay Area are remodeling or rebuilding their properties, and new housing is being created as well. Contractors have been very busy due to the current remodeling boom.

Construction and remodeling projects create a lot of debris and the work area may be a dusty and dirty mess after the project has been completed. With everything else on their plate, thoroughly cleaning a job site may be the last thing a busy construction company needs to deal with. This is the time to call SERVPRO of Palo Alto.

This work can involve much more than cleaning. All debris, boxes, nails, tape, and boxes need to be removed. Construction dust will need to be removed and all surfaces thoroughly cleaned. With our clean-up experts, we can have your remodeling job looking sparkling and ready for move-in or use by owners or tenants!

If you are a contractor who needs clean-up services, SERVPRO of Palo Alto can help! Give us a call today to discuss our construction cleaning services at (650) 800-3448.

SERVPRO's Commercial HVAC System Cleaning Services

3/7/2019 (Permalink)

SERVPRO can maintain your HVAC system.

If you own a business, you wear many hats and complete hundreds of tasks on a daily basis. t’s possible to overlook certain aspects of your building or office space such as the heating, ventilation, and air conditioning system (HVAC system) when you're busy running your business. However, when these heating and cooling systems are not properly maintained, they can accumulate dust, pollen, and other debris, causing expensive problems down the line.

According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Palo Alto for the experience, the expertise, and the advanced training that enables us to get your property restored quickly and thoroughly. We can help you maintain your HVAC system, which can extend the life of your equipment.

Call our SERVPRO of Palo Alto experts on commercial air ducts and HVAC cleaning at (650) 800-3448 today!

Commercial Rodent Droppings Cleanup

12/19/2018 (Permalink)

SERVPRO of Palo Alto cleaned, disinfected, and deodorized this property affected by rodent droppings.

Often times, SERVPRO of Palo Alto gets calls for rodent droppings cleanup after the rodents have been exterminated. Although the rodents might be gone, the bacteria, diseases and hazards from their droppings can still pose health issues if not taken care of properly. Offices, restaurant kitchens, HVAC systems, storage closets, warehouse shelving, can all be possible areas where rodents can infest with droppings. Customers, employees and visitors can pose serious health concerns if they are exposed to biological and chemical contaminants.

Failure to properly remove such substances can contribute to unhealthy and dangerous environments.SERVPRO of Palo Alto is equipped with the necessary safety apparatus and cleaning products to treat these unhealthy environments. Our specialists are trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Proper cleaning and sanitation for businesses is necessary and SERVPRO of Palo Alto can help you clean this up. We provide cleanup and recovery services for any biohazard situation. Call us directly at 650-800-3448 to help you rid your business of droppings that can cost you money.

Apartment Complex Commercial Restoration Needs

9/24/2018 (Permalink)

SERVPRO of Palo Alto can help with damage restoration to your apartment building or complex.

Property owners and managers have special considerations when managing an apartment complex or building when it comes to preventing and dealing with damage restoration.

In an apartment building, occupants share walls, often from the sides and from above and below. If water damage or fire damage occurs, it can get out of hand quickly, since water damage doesn't only affect one residence but multiple residences. You can never predict when an emergency situation will occur, but it’s in your best interest as a property manager, as well as in the best interest of your residents, to always be prepared for anything.

SERVPRO of Palo Alto has some tips for you to prevent headaches, inconvenience, and potential loss of rental income. Take these measures today to help prevent water damage in the future.

  1. Check On Aging Appliances Regularly – If the property you manage includes a fridge, dishwasher, and/or washer/dryer in unit, you should closely monitor the age of the appliances as well as routinely checking them for cracked or damaged hoses or connections. Washer hoses should be replaced about every five years. It’s a good idea to replace washers and dryers before there’s a problem. It may cost more money now, but it could save you a lot of money and a headache or two in the future.
  2. Repair Old or Damaged Roofs When It’s Dry – Don’t wait for a big rainstorm to find out that the roofing at your apartment complex needs replacing. Make routine checkups to monitor the condition of the roof at your property. Make time and room in the budget to make any replacements or upgrades necessary during the dry season so that you can avoid water damage in the wet season.
  3. Stay in Touch with Your Residents and Know When they’re Traveling – Many people go on vacations during the summer. Talk to your residents about having their water shut off while they’re gone or, alternatively, having someone check on their apartment from time to time while they’re gone. If a water leak occurs while they’re away and no one is checking in, a small problem could potentially turn into something much worse.

We're faster to any disaster

We are dedicated to responding immediately when you contact us. A fast response lessens the damage. limit further damages and reduces the cost. Our expertly trained technicians will make it "Like it never even happened."

If your home or business suffers from an emergency, call SERVPRO of Palo Alto at (650) 800-3448 today!

HVAC System Cleaning for Your Business

9/21/2018 (Permalink)

Let SERVPRO of Palo Alto maintain your HVAC.

For business owners, it’s possible to overlook certain aspects of your building or office space such as the heating, ventilation, and air conditioning system (HVAC system).  When these systems are not properly maintained, they can accumulate dust, pollen, and other debris.

According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Palo Alto for the experience, the expertise, and the advanced training that enables us to get your property restored quickly and thoroughly. Remember that maintaining the HVAC system can extend the life of the equipment. Don’t wait to call our experts on commercial air ducts and HVAC cleaning at 650-800-3448.

Commercial Rodent Droppings Cleanup in Palo Alto, CA

9/16/2018 (Permalink)

Rodent droppings cleanup in Palo Alto, CA

Often times, SERVPRO of Palo Alto gets calls for rodent droppings cleanup after the rodents have been exterminated. Although the rodents might be gone, the bacteria, diseases, and hazards from their droppings can still pose health issues if not taken care of properly. Offices, kitchens, HVAC systems, storage closets, warehouse shelving, can all be possible areas where rodents can infest with droppings. Customers, employees, and visitors can experience serious health concerns if they are exposed to biological and chemical contaminants.

Failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Palo Alto is equipped with the necessary safety apparatus and cleaning products to treat these unhealthy environments due to rodent droppings in Palo Alto, Stanford, Menlo Park, and East Palo Alto. Our specialists are trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Proper cleaning and sanitation for businesses is necessary and SERVPRO of Palo Alto can help you clean this up. We provide cleanup and recovery services for any biohazard situation. Call us directly at 650-800-3448 to help you rid your business of droppings that can cost you money.

Restoring Your Commercial Property After a Water Damage Event

9/14/2018 (Permalink)

Water damage restoration at a Palo Alto restaurant

Complexity of Commercial Water Damage

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Oftentimes, they're more complex than residential water damage events, which is why you need experts trained in commercial water loss to quickly and effectively deal with the damage.

Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, SERVPRO of Palo Alto works quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

SERVPRO of Palo Alto professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of commercial and residential property after water damage, fire damage, and smoke & soot damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge and advanced equipment to restore your property.

If you have experienced a water damage on your property, call us now at 650-800-3448!

Fire in Palo Alto Mixed Use Building Causes Water Damage

12/18/2017 (Permalink)

Mixed-use commercial/residential building hallway that suffered water damage.

Over 20 units in a Palo Alto mixed-use property that included medical offices, other commercial businesses, and residential units suffered water damage due to a sprinkler system activation.

The sprinkler system was activated due to a fire in one of the residential apartment units. Luckily, SERVPRO of Palo Alto was on the scene right away and set up air dryers, dehumidifiers, and other drying equipment to help restore the property.

Because SERVPRO of Palo Alto's highly trained technicians were on job quickly, they were able to start the water restoration process quickly, minimizing damage to the drywall and flooring in the units.

SERVPRO of Palo Alto is a highly-rated water restoration company, fire restoration company, and smoke/soot restoration company. In addition, SERVPRO of Palo Alto offers cleanup services. 

For 24-7 service and free estimates, please call SERVPRO of Palo Alto at (650) 800-3448 for any and all water damage, fire damage, smoke or soot damage you may experience. We are always here to help!

HVAC System Cleaning for Your Business

9/21/2017 (Permalink)

For business owners, it’s possible to overlook certain aspects of your building or office space such as the heating, ventilation, and air conditioning system (HVAC system).  When these systems are not properly maintained, they can accumulate dust, pollen, and other debris. According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Palo Alto for the experience, the expertise, and the advanced training that enables us to get your property restored quickly and thoroughly. Remember that maintaining the HVAC system can extend the life of the equipment. Don’t wait to call our experts on commercial air ducts and HVAC cleaning at 650-800-3448.

Restoring Your Commercial Property After a Water Damage Event

9/12/2017 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you have experienced a water damage on your property, Call us now at 650-800-3448

Remembering 9/11

9/11/2017 (Permalink)

Sixteen years ago on this day, September 11, 2001, our lives changed forever. We can all remember as we watched the World Trade Center in New York City being stricken by planes as terrorists attacked our country. We watched the Pentagon in Washington in flames after Flight 77 crashed into the building. Near Shanksville, Pennsylvania another plane crashed into a field. It was a day of grief that will stay in our hearts forever.

Following the attacks, reconstruction of the event was an enormous task. SERVPRO Franchise Professionals were called upon to assist with the cleanup and restoration on the Pentagon. Despite of the difficulties and emotions that involved the restoration, SERVPRO completed the process of drying over 300,000 square feet of property due to water pipes bursting. In addition, SERVPRO also provided fire, soot and smoke cleanup and restoration services.

Although reconstruction was possible, the memories will take time to heal and recover from. SERVPRO of Palo Alto honors the heroic actions of those who gave their lives to help others. Firefighters, policemen, first responders, and civilians all came together to respond without hesitation to save hundreds of lives. These men and women put their own lives on the line to save others. Today and every day of our lives, we remember the innocent lives that were lost during the attacks.

SERVPRO Extracts Water at Annual Event to Avoid Flooding

9/15/2015 (Permalink)

Palo Alto Holiday Party

SERVPRO of Palo Alto has been called out for the past three years consecutively to an exclusive holiday party in downtown Palo Alto to extract and pump water. The heavy rains every winter put a damper on the event and tends  flooded heavily as the event planners had been working for weeks to organize this extravaganza, setting up tents, creating a skating rink, and hauling in 20 foot tall Christmas trees.


SERVPRO was on site during the days before the big event pumping out thousands of gallons of water and extracting water throughout the party. The water was creating a mess in the middle of the affair. Luckily the rain paused for a few hours while the party was happening. The event planner that hired us was so appreciative we were there on site for them and they called three days later to hire us again on the cleanup efforts.


Locally Owned Company with National Resources


SERVPRO of Palo Alto can respond immediately to your commercial water damage emergency regardless of the scope or size of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large-scale events and disasters.


Whether your water emergency occurs in a big-box store or a small office building, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.