Recent Why SERVPRO Posts

Five Ways Saltwater Complicates a Water Damage Disaster

11/24/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto highlights the effects of saltwater in a water damage situation.

As a city located on the California coast, Sunnyvale has seen its share of flooding, and the local community is no stranger to dealing with water damage. When a coastal home or business floods, the presence of saltwater has distinctive effects on the nature of the property damage situation. SERVPRO® of Palo Alto is highlighting several areas where saltwater exacerbates property damage.

King tides and coastal water damage

King tides, a yearly occurrence of unusually high tides, can be a cause of saltwater flooding at properties in the Sunnyvale area. This year, the California King Tides Project forecasts that king tides will occur between December 23 and 24 in 2022 and between January 21 and 22 in 2023.

An article from NPR explains how the observation of king tides can help anticipate damage from storms and heavy rainfall. “They are indicators of how and where rising water levels can extend further inland, especially when they occur under storm conditions. And, in addition to increased flooding, encroaching waves erode beaches and cliffs and raise coastal groundwater levels.”

The article goes on to state: “In August 2020, the California Legislative Analyst’s Office reported: ‘Scientific estimates suggest the magnitude of sea-level rise (SLR) in California could be at least half of one foot in 2030 and as much as seven feet by 2100. Moreover, storm surges, exceptionally high “king tides,” or El Niño events could produce notably higher water levels than SLR alone.’ According to the same study, up to $10 billion worth of existing property in California is likely to be underwater by 2050. An additional $6 billion to $10 billion will be at risk during high tides.”

What happens when saltwater is a factor in a water damage disaster?

  1. The floodwaters become more conductive.

In any type of water damage event, homeowners and business owners should always be careful to avoid coming in contact with water that has potentially been electrified. However, the presence of salt in the floodwaters allows the water to more easily carry an electrical current. The Environmental Protection Agency (EPA) explains this phenomenon: “Because dissolved salts and other inorganic chemicals conduct electrical current, conductivity increases as salinity increases.”

  1. The drying time increases, causing an elevated mold risk.

Because of interactions between salt and water at the molecular level, saltwater evaporates at a slower rate than fresh water. As a result, saltwater stays in the damaged property for a longer period, continuing to cause damage and increasing the scope of the water-damaged area. Once the water finally evaporates, salt will still remain, leaving white, grainy layers on the inside of the home or business. Delays in moisture evaporation also allow for mold to take hold and a mold infestation to develop.

  1. Construction materials begin to dissolve.

Saltwater eats away at all kinds of building materials, including wood, drywall, gypsum board, mortar, plaster, concrete, metal, cinder blocks, and bricks. In areas that frequently experience storms and tidal flooding, recurring exposure to saltwater can cause severe structural issues.

  1. Metal corrodes more rapidly.

Highly salinated water creates a corrosive environment that affects metal supports and piping in a home or business. Copper piping is especially vulnerable to damage from saltwater, but cast iron and galvanized steel plumbing are also at risk. If saltwater weakens the integrity of a pipe, the pipe may crack or burst in the future, leading to another water damage disaster.

  1. The structure’s foundation starts to erode.

Saltwater upsets soil chemistry and stresses surrounding plant life. This increased soil salinity causes shifting, which destabilizes the foundation of a building and can cause structural problems.

The water damage remediation solution

When saltwater floods a Sunnyvale, CA, home or business, the property owner needs to enlist the services of a local full-service restoration company that has experience dealing with the property damage issues that affect homes and businesses in Sunnyvale and surrounding areas. The team at SERVPRO of Palo Alto provides water damage repair, cleaning, and reconstruction services to residential and commercial clients. Highly trained restoration technicians deliver round-the-clock emergency service, respond rapidly to the situation, and remediate the damage promptly so the client’s life can return to normal as quickly as possible.

For more information about Redwood City, CA, water damage restoration, call SERVPRO of Palo Alto at (650) 800-3448 or email office@SERVPROpaloalto.com.

Strategies to Avoid a Mold Infestation Requiring Mold Remediation Services

9/6/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto shares strategies to help prevent mold damage in Atherton, CA, homes.

SERVPRO of Palo Alto is dedicated to helping homeowners and businesses overcome property damage disasters, such as a mold infestation. To prevent mold growth in Atherton, CA, homes, the team at SERVPRO of Palo Alto is providing a mold prevention checklist.

Mold thrives in dark, warm, moist places with plenty of organic matter such as wood, paper, and natural fibers. In a day or two, mold can appear on walls, furniture, cabinets, clothing, appliances, and upholstery. An infestation can prove difficult to remediate without professional help, sophisticated equipment, and products to remove and kill the mold. Mold can be found in plain sight, but it can also hide between walls, on the backside of furniture, in the attic, and in seldom used closets. Mold growth can cause structural damage if its progress is not halted. The mold prevention checklist provided below can help homeowners get a handle on a mold problem in the home.

Home Checklist for Mold Growth

Moisture promotes mold growth. Excessive amounts of moisture accelerate mold growth, so mitigating excessive humidity in the home can help prevent mold growth. To detect moisture in the home, use a moisture meter. If humidity levels are at or above 50 percent, steps need to be taken to mitigate the problem. A musty smell in the home may indicate mold growth, and the odor will be most obvious after leaving the house and returning a couple of hours later.

A key indicator of excessive moisture is the presence of mold in closets, on windowsills, and behind furniture. Look and feel for condensation on toilet tanks, toilet seats, exposed pipes, and window panes.

Water stains are another red flag for excessive moisture. Check for bronze and brown stains on ceilings, windowsills, and walls. Feel the underside of plastic storage containers kept in the basement. If moisture levels are low, the containers will be dry. Damp bottoms on boxes stored in the basement indicate excessive moisture. Since plastic containers and corrugated boxes are seldom moved, any moisture on the bottoms of the items should alert the homeowner to moisture issues.

Tips for Controlling Indoor Moisture Levels

Changes in lifestyle practices can help reduce moisture levels in the home. Where possible, hang wet laundry outdoors to dry in the Palo Alto sun. Do not bring wet shoes, clothing, and umbrellas into the house. A clean home inhibits mold growth. Crumbs, dander, dust, and dirty dishes provide much-needed food for mold. Standing water in glasses, plates, and bowls increase moisture levels in the home. Cover aquariums to prevent moisture loss. Limit the number of houseplants, or select plants that require very little water. Interior xeriscaping allows a homeowner to have fresh greenery without moisture intrusion. Keep pet areas clean and dry.

How to Reduce Moisture from Appliances

An improperly vented clothes dryer can pump large amounts of moisture into a home and the crawl space where mold can proliferate. Inspect the dryer connection several times yearly to ensure the moist air is evacuating the house. Empty and clean the refrigerator drip pan. Check for leaks and cracks when cleaning the unit. Pay attention to water levels in room dehumidifiers. When not in use, keep the reservoir empty and dry.

Proper HVAC maintenance of coils, lines, and filters helps the system run smoothly and efficiently. Inefficient or malfunctioning HVAC systems can be a major source of moisture in the home.

Humidifiers increase moisture levels in a room or other living space. Use this appliance sparingly as it elevates the humidity in the home. During the winter, high-temperature levels in the house increase humidity levels in the home. Lower the thermostat and add a layer of clothing. The cooler, drier air will reduce the likelihood of a mold outbreak.

Other Strategies to Reduce Moisture Levels in the Home

As soon as a plumbing leak is discovered, have it immediately repaired. Clean up any water damage. If needed, call a professional damage restoration company to ensure affected areas are dry and any mold issues have been eliminated.

Keep gutters and downspouts clean and flowing freely. Ensure the grade around the foundation is sloped to avoid pooling around the foundation. Keep plants and shrubs trimmed away from the foundation. Create a barrier between mulch and the foundation. Make sure that sprinklers do not wet the side of the home. Install a moisture barrier to reduce moisture in the crawl space.

What to Do If Mold Is Discovered

The team of IICRC-certified professionals at SERVPRO of Palo Alto has the training, equipment, advanced cleaning techniques, and EPA-approved products to remediate mold issues in the home. Crews are available 24/7, 365 days a year, including holidays.

For more information about Sunnyvale, CA, mold remediation, call SERVPRO of Palo Alto at (650) 800-3448 or email the office at office@SERVPROpaloalto.com.

How to Stay Safe and Avoid Property Damage When Conditions Are Right for a Landslide

8/9/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto shares strategies to stay safe before, during, and after a landslide or mudflow.

When a fire damage, smoke damage, water damage, storm damage, or flood damage disaster strikes, SERVPRO of Palo Alto provides Palo Alto and the surrounding Bay area with property damage cleanup and restoration services. Natural disasters such as landslides and mudflows can cause financial, physical, and emotional pain. SERVPRO of Palo Alto shares strategies to help homeowners and business owners stay safe when the risk of landslides and mudflows is high.

Understanding Landslides: Common Causes

A landslide refers to land sliding down a hill. A landslide occurs when large amounts of earth, rocks, and debris such as trees, plants, and structures move down a slope. Not all landslides are the same. One type of landslide is a debris flow. Also known as a mudslide, a debris flow is a common type of landslide. What sets the debris flow apart is its high velocity and the tendency to flow in channels.

Natural and Man-Made Causes of Landslides and Debris Flows

Earth and debris are usually stable. As the slope of the terrain increases, naturally stable ground becomes vulnerable and fragile. Any disturbance of the ground can cause a landslide if the slope is steep enough. Seismic tremors, full-scale earthquakes, and volcanic eruptions can tip the scales on heavily sloped land, triggering massive landslides.

A period of heavy rain followed by a season of drought creates conditions that are susceptible to mudslides when the rains return. Dry ground rapidly soaks up the moisture like a sponge. If the rain continues, mudslides are sure to follow. Mudslides typically start on steep slopes. Landslides are a risk hazard where wildfires and human encroachment have deforested a land area.

Health Risks from Landslides and Debris Flows

In areas where the likelihood of a landslide is high, so are the risks of property damage, physical harm, and even death. Landslides and mudflows account for 25 to 50 fatalities annually. Health hazards include:

  • Broken utility lines, such as electrical, gas, or sewage, that can cause injury, disease, or illness
  • Damage to the transportation infrastructure, which can endanger motorists traveling on the treacherous roads and prevent first responders from giving aid to injured persons
  • Trauma and broken bones from impact by swiftly moving water and debris

High-Risk Areas

An awareness of local areas that are prone to landslides and mudflows is essential. When conditions arise that would elevate the likelihood of a landslide, residents and businesses should be on the alert for danger. Preparation, awareness, and a swift response can prevent injury and property damage and save lives. Land areas and terrains most susceptible to a natural disaster such as a landslide or mudflow include:

  • Acreage where vegetation is sparse or absent (from fire or human modification)
  • Steep slopes
  • Sites that have already experienced a landslide
  • River and stream beds
  • Terrain altered to accommodate new construction and infrastructure
  • Areas modified to accommodate drainage and runoff

Anyone visiting or living in any of the areas above should keep alert to the weather, to wildfires, and to other natural disasters that could set in motion a wave of rocks, earth, organic matter, and mudflows.

Tips and Strategies to Stay Safe Before, During, and After a Landside or Mudflow

Tip #1: Know the area well.

Severe weather involving heavy rains, hail, and winds should signal a heightened state of alertness. Assume that high-risk land areas will produce some measure of erosion, flooding, and property damage. Prior to a dangerous situation, reach out to local authorities such as the police, fire department, and emergency medical services to learn if the area has a history of natural disasters, including landslides. The local university, a county agent, the planning commission, or the state geological survey may be able to provide some insight.

Tip #2: Plan, prepare, and practice before a natural disaster.

The key to weathering a natural disaster is to plan, prepare, and practice before a storm or flood strikes. Communicate with local authorities to learn about the area’s emergency preparedness and evacuation plans.  Formulate a family and business emergency response plan. Include several evacuation routes. Provide alternate ways to communicate besides cell phones in case family members become separated. Residents living in high-risk areas should consider leaving when severe weather is forecast or when hazardous conditions arise.

Tip #3: Stay on high alert during severe weather.

Weather radios can be lifesavers during a natural disaster. Stay tuned to accurate sources, and act accordingly on the information. Watch for sudden increases in water levels in streams and creeks. These sudden changes might indicate a mudflow upstream. If trees, fences, and telephone poles are tilting on a slope, the land may be shifting. Listen for a rumbling noise. This sound may give a family the seconds they need to seek safety on high ground out of the path of the landslide.

Tip #4: Practice extreme caution after a landscape or mudflow.

Keep a safe distance from the affected area in case more landslides or mudflows occur. If possible, attend to the needs of physical injuries and emotional trauma. Report downed powerlines, broken water lines, and ruptured gas lines to the proper authorities. Stay informed. Listen carefully to radio and TV broadcasts for emergency information, and update family members about the situation.

Tip #5: Begin the cleanup and restoration process.

In case of a storm or flood damage disaster from a landslide or mudflow in a residential or commercial setting, SERVPRO of Palo Alto is available 24 hours a day, 365 days a year, to begin the cleanup and restoration process. A rapid response minimizes disruptions and enables life at home or at a business to return to normal as soon as possible.

For more information about flood and storm damage restoration services, contact SERVPRO of Palo Alto by phone at (650) 800-3448 or by email at office@SERVPROpaloalto.com

Why Good Communication between Clients and the Restoration Company Is Essential

7/16/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto highlights the value of communication as a key to customer satisfaction and a cornerstone of the property damage restoration process.

SERVPRO of Palo Alto makes every effort to facilitate communication with every customer throughout each step of the cleanup and damage restoration project. The communication process begins with the homeowner, business owner, or property manager placing a call to the property damage cleanup and restoration company.

Frantic calls in the middle of the night to half a dozen service providers can take quite a while, especially in the chaos and confusion of a fire or a natural disaster. The sooner a company is selected, the sooner a crew can respond, arrive on the scene, evaluate the damage, and begin the cleanup and restoration.

The qualification process can take more than a minute or two. Questions to ask include:

  1. Is the company available 24/7?
  2. Will there be a delay for several hours until the next business day, or will the team rapidly respond in about an hour?
  3. Is the company reputable, well-established, and locally owned and operated?
  4. Are technicians experienced, well-trained, and IICRC-certified?
  5. Will the latest equipment, cutting-edge technologies, advanced cleaning techniques, and EPA-approved products be used during the restoration?
  6. Does the company have positive reviews on social media and with the Better Business Bureau?
  7. Are references available?
  8. Will an estimate with appropriate documentation be provided?
  9. Does the company handle the insurance claims process from beginning to end?

Once the customer service agent answers these questions, the property owner must answer questions about his or her personal information, the nature of the property damage disaster, insurance information, and payment method.

The best time to qualify a property damage restoration company is prior to an emergency restoration incident. The property owner can take time to make a list of providers, research the companies on the internet, select finalists, and then communicate with each company when the home is not smoldering or submerged in flood waters. At the end of the process, a dedicated service provider has been chosen so that when disaster strikes, only one call needs to be made.

Since the company has been pre-qualified, all the necessary information for the customer is on file. The customer service representative only needs to glean information about the nature and extent of the disaster. By streamlining the process, the customer can promptly reach out to the dedicated service provider. Delays in beginning the damage cleanup and restoration add layers of complexity to the project. Advanced secondary damage increases the labor demands while reducing the number of items that can be salvaged. Replacements are much more expensive than restoration. Pre-qualification and quick communication by the homeowner save time and money.

The Importance of Internal Communication

Effective communication within the restoration company is necessary to deliver a rapid response by crews that are prepared to act when they arrive on the scene. During the qualification process mentioned earlier, SERVPRO gleans vital information from the customer. Much more than the physical address of the property, the crews have access to vital information about the home or business, such as the location of the main water valve, electrical panels, layout, entrances, and any onsite hazards that might endanger the crew or the occupants of the structure. The technicians are also made aware of the nature and extent of the disaster so they can bring the equipment, tools, cleaning products, and PPG to quickly and safely begin the cleanup. No time is wasted in unnecessary discovery and disclosure. A failure to communicate leads to costly inefficiencies and errors, but accurate communication makes for a rapid response, efficient staging, and a quicker cleanup.

Crew to Customer Communication

When technicians communicate with the customer, everyone benefits. Confusion and conflict are avoided, expectations are fulfilled, and customers are satisfied. Clear, honest communication creates a positive, trusting relationship between the restoration company and the customer.

Communication and the Claims Process

The insurance claims process can be a nightmare for the typical homeowner. The importance of the restoration company communicating with the insurance company to manage the claims process is invaluable because it removes a heavy burden from the shoulders of the property owner or property manager.

The Importance of Communicating a Positive Message about the Service Providers and the Service Provided

Positive reviews communicate social proof of a company’s professionalism, integrity, and performance. A positive review informs others of the good experience a customer had, as well as the expectations future customers can have. The typical SERVPRO franchise embraces the idea that property damage cleanup and restoration is both a service and a way to help others in a time of distress, anxiety, and personal need. Kind words of affirmation and thanks on social media are encouraging and empowering for technicians who often sacrifice to serve others when the call comes in.

A satisfied customer posted the following review of the damage restoration company: “SERVPRO came out the same day we called. What a relief! I received clear communication from Veronica every step of the way. Much appreciated.”

Contact SERVPRO of Palo Alto to learn more about water damage restoration, fire damage restoration, mold remediation, storm damage cleanup, and other restoration and cleaning services. The office can be reached by phone at (650) 800-3448 or by email at office@SERVPROpaloalto.com

Dealing With Mudflow-Related Property Damage, Insurance Coverage, and Damage Restoration

5/16/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto offers tips to help homeowners navigate the insurance concerns of property damage from mudflows.

SERVPRO of Palo Alto provides property damage restoration for homes damaged by a mudflow. It is challenging for homeowners to navigate the complexities of the insurance claims process for the water and structural damage caused by a mudflow. To help homeowners overcome these insurance challenges, SERVPRO of Palo Alto offers four tips on how to work through the insurance claims process in the aftermath of a mudflow.

Heavy rain on soil having little or no vegetation can result in a mudslide or mudflow. Homes in areas with this type of soil condition are vulnerable. Unfortunately, a standard homeowners policy generally does not cover property damage caused by mudflow, mudslides, or earthquakes. Under certain circumstances, a rider or separate policy can be purchased to cover damage from these incidents. A policy through the National Flood Insurance Program does cover mudflow. However, the mudflow must be primarily liquid. A high concentration of vegetative debris, rocks, and sediments may disqualify a claim.

Some tips on navigating insurance concerns involving property damage from mudflows.

Tip #1: Understand what a mudflow is.

According to FEMA, “An NFIP policy covers mudflow if it meets the general definition of flooding under the standard flood insurance policy. Mudflow is defined separately as ‘a river of liquid and flowing mud on the surfaces of normally dry land areas, as when earth is carried by a current of water.’”

Tip #2: Clarify the extent of the policy’s coverage.

The best way to know if a policy in force covers mudflow damage is to consult an insurance agent and request a review of the policy. Consider these questions:

  • Are there any exclusions in the policy coverage for land movement?
  • Are there requirements to protect the property against further loss?
  • How does the insurance company define “property?”
  • Does the policy cover costs for land stabilization?

Tip #3: Do not wait until the last minute to purchase insurance that covers mudflow.

NFIP flood policies cover mudflow. A thirty-day waiting period is in effect from the date of purchase.

Tip #4: Hire a professional to handle the cleanup and restoration of mudflow damage.

The safest and quickest way to clean and restore a home damaged by a mudflow is to hire a property damage restoration company with experience in mudflow remediation. A mudflow contains water, mud, rocks, and vegetative debris most likely contaminated with pathogens from the soil, raw sewage, and toxic chemicals. Safe cleanup requires personal protective gear such as boots, protective clothing, gloves, masks or respirators, and protective eyewear or face shields to keep splash out of the eyes.

Layers of mud must be removed along with water and moisture. Commercial-grade equipment is needed to quickly tackle this heavy-duty job before advanced secondary damage occurs. Cleanup of flood- and mud-damaged items must be executed swiftly if the belongings are to be salvaged. Unfortunately, fabrics contaminated with black water must be discarded.

Once the water, mud, and moisture are removed, the damage site is disinfected, sanitized, and deodorized to make it safe for humans and pets. Certified technicians utilize advanced cleaning techniques and EPA-approved cleaning products. Restoration can begin once the site cleanup is completed.

Why SERVPRO of Palo Alto

The insurance claims process is complicated. Successfully navigating the twists and turns can prove challenging even for the seasoned professional. SERVPRO of Palo Alto is able to manage the process from beginning to end. It starts with an initial inspection and assessment of the property damage. Using the industry-standard software Xactimate, a detailed estimate documented with images and video is created and presented to the client. In many cases, SERVPRO of Palo Alto has already worked with the customer’s insurance company and knows what expectations and requirements the company has for damage restoration service providers. The SERVPRO staff handling the claims process are specially trained to handle the entire process so that the homeowner can focus on recovering from the disaster.

By taking a proactive approach and pre-qualifying SERVPRO of Palo Alto as their dedicated damage restoration company, homeowners can have peace of mind knowing that only one phone call is needed to have a team of certified and experienced professionals arrive on the scene to remediate the property damage.

When property damage occurs, home and business owners can contact SERVPRO of Palo Alto to respond rapidly to the emergency. The team is available 24-hours a day, 365 days a year. For more information about Redwood City, CA, property damage restoration services, email SERVPRO of Palo Alto at office@SERVPROpaloalto.com or call (650) 800-3448.

Tips to Prepare for and Recover from an Earthquake in the Palo Alto Area

3/9/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto gives advice on preparing for earthquakes and recovering from the resulting property damage.

SERVPRO of Palo Alto is prepared to deal with the complex property damage disaster resulting from an earthquake, including fire and smoke damage, water damage, sewage spills, mold infestation, and biohazard cleanup. In a large-scale disaster such as an earthquake, the proper training, the right equipment, and experienced and certified technicians are essential for a safe, fast, and thorough property damage cleanup and restoration after an earthquake.

Palo Alto is located near major geologic faults. This close proximity to these geologic hazards puts the city and its inhabitants at risk of personal injury and extensive property damage in the event of a major earthquake. This natural disaster risk hazard highlights the importance of being prepared.

Recent earthquakes in Southern California reinforce the need for Palo Alto residents to educate themselves on how to prepare for a sudden emergency such as an earthquake that interrupts utilities and disrupts the supply chain of goods and services to the affected areas.

Palo Alto’s location near eight major faults, including the Hayward and San Andreas faults, elevates the likelihood of an earthquake disaster. An aging and stressed infrastructure will likely suffer a more severe impact from a local seismic event.

Local officials describe the situation, stating, “Palo Alto is different from some other places because we are much denser and our buildings are older.  As such, a 7.1 earthquake would be very dangerous in our area and most likely not result in zero injuries and deaths.”

A risk assessment of the city’s vulnerability identifies three serious consequences of a powerful earthquake. Critical infrastructure would be crippled. Property damage, especially fires, would be a likely consequence. First responders would be unable to get to work, let alone stage and deploy to meet essential needs. These factors further demonstrate the need for residents to be prepared for an earthquake disaster.

Tips to Prepare for an Earthquake Disaster

1. Create a Ready Plan.

A well-rounded disaster preparation and survival plan accomplish many goals. Residents who have a plan know what to do and how to react in the event of an earthquake. After the earthquake, they will have the basic supplies needed to survive if the infrastructure fails and the supply chain collapses. A solid plan can give a family or business the assurance and confidence needed to overcome the challenges presented by a major catastrophe such as an earthquake.

Components of this plan should include the following action steps:

  • Identify safe areas in each room.
  • Conduct training sessions on the “drop, cover, and hold on” method for earthquake survival.
  • Purchase and learn how to use a fire extinguisher.
  • Know how to shut off utilities such as water, electricity, and natural gas.
  • Designate a safe meeting place to gather at after the earthquake.
  • Have an online and an offline communication strategy that involves cell phones, walkie-talkies, and written notes.

2. Stay alert and informed.

Connect to the information stream by registering for AlertSCC, the emergency notification system that sends out alerts to Santa Clara County residents, businesses, and employees. Visit the city’s website for updates. Call the emergency hotline at (650)-329-2420 for pre-recorded updates.

3. Stockpile survival supplies.

These supplies include first aid items, a solar-powered emergency radio, an alternate energy source, non-perishable foodstuffs, drinking water, a water filter, medications, and hygiene products.

4. Network and volunteer.

Community will be the key to overcoming the challenges resulting from a natural disaster such as an earthquake. A wide array of volunteer organizations is available for interested residents who want to make a difference.

Tips for Recovering from an Earthquake

Preparation prior to an earthquake is necessary for safety, security, and survival. When the earthquake is over, recovery becomes a top priority. As with any disaster, large or small, cleanup and restoration are essential to recovery. Efforts to contact and qualify a reputable, competent property damage restoration company can prove futile in the chaos, confusion, and stress of an earthquake or other natural disaster.

The best course of action is to pre-qualify a property damage restoration company as a part of the Ready Plan. Listed below are some crucial points to consider.

  1. The company should be a reputable, trusted member of the business community.
  2. Technicians should have multiple certifications in areas such as water damage cleanup, fire and smoke damage cleanup, sewage cleanup, and biohazard cleanup. They should also use the best equipment, latest technology, and advanced cleaning and restoration techniques.
  3. The company needs to be able to scale to the size of the disaster. A company like SERVPRO of Palo Alto has a nationwide network of SERVPRO franchisees to call upon for assistance. An army of support can be quickly and efficiently mobilized and dispatched to the disaster area.
  4. Make sure that the restoration company can handle the insurance claims process from start to finish. A reputable company will conduct a thorough inspection of the property, assess the damage, and provide a detailed estimate documented with written notes, photos, and video.
  5. Choose a company that is available 24/7, 365 days a year, including holidays and natural disasters. A rapid response can avoid advanced secondary damage such as mold, structural damage, and contamination from gray and black water.

SERVPRO of Palo Alto is locally owned and operated, and technicians understand the benefits and complexities of living in a beautiful city in an earthquake-prone region of California.

To learn more about the Sunnyvale, CA, damage restoration company, call SERVPRO of Palo Alto at (650) 800-3448. The office can also be contacted by email at office@SERVPROpaloalto.com

Six Factors That Help SERVPRO Provide Stress Relief During the Damage Restoration Process

2/9/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto knows how traumatic property damage can be for homeowners and their families, so the team prioritizes customer confidence and satisfaction throughout the restoration project.

Natural disasters, such as earthquakes, wildfires, and severe weather, result in damage to homes and businesses, creating the need for fire, smoke, and water damage restoration. These disasters also generate anxiety and stress for the people who are affected by the event. 

The National Center for Biotechnology Information reports, “Home is a place which provides safety and security to the people. But, when the unavoidable situations induced by disaster damage home, properties [and] other valuable assets, it leads to a feeling of insecurity in the victims.”

A property damage disaster is disruptive and unsettling for the homeowner. SERVPRO of Palo Alto helps homeowners deal with the stress and anxiety associated with experience in many ways.

#1. Pre-qualification

SERVPRO emphasizes the importance of pre-qualifying a property damage restoration company before a disaster occurs. Having to research companies, dial telephone numbers, and evaluate the prospects while water pours in through the roof is overwhelming and stressful. Pre-qualification with SERVPRO of Palo Alto means only one call is needed. It is as simple as “Hey SIRI, call SERVPRO of Palo Alto!” Vital customer information is already on file at SERVPRO and accessible to the technicians who are dispatched to the scene of the property damage disaster. The pre-planning removes a layer of complexity and stress at the very beginning of the process.

#2. Skilled and experienced customer representatives

When a call comes into SERVPRO, a skilled and experienced customer representative calmly gathers pertinent information about the disaster, allowing the crew to arrive on the scene prepared and ready to spring into action.

The customer representatives are also skilled at helping the customer cope with the emotional trauma and stress of the situation. The loss of a home and its contents to property damage can be overwhelming, but the calm, empathetic voice of the customer representative provides the hope and strength the customer needs to weather a tough situation.

#3. Availability 24/7, 365 days a year, and a rapid response

The knowledge that professional technicians are available is reassuring to the homeowner. SERVPRO promises a rapid response in about an hour, even on holidays. This quick action is a great relief to the homeowner.

#4. Trained, certified, and experienced technicians

Immediately upon arrival, a specially trained technician inspects and assesses the damage. The customer is presented with detailed estimate documentation, including photos and video. Since SERVPRO professionals utilize Xactimate, insurance industry-standard software, the accuracy of the estimate is assured. Meanwhile, other specialists are busy mitigating any water intrusion at its source, staging for water removal and extraction, providing emergency tarping, relocating furniture, or whatever else needs to be done, depending on the nature and extent of the disaster. This initial intentional, well-directed, assertive engagement by the team of professionals gives the customer the hope and assurance needed to manage the emotional stress of the moment. Competence breeds customer confidence.

#5. Locally owned and operated

The team at SERVPRO of Palo Alto lives and works in the community they serve. They care about their customers as neighbors and fellow community members. Compassion and empathy characterize every SERVPRO restoration expert. It is important for the customer to understand that the technicians embrace every aspect of the cleanup and restoration as if the homeowner were a next-door neighbor or one of their own family members.

#6. A member of a large franchise

Sometimes the customer may ask themselves, “Can SERVPRO handle a property damage disaster of this magnitude?” The answer is a resounding “Yes!” Each local franchise has a wealth of information, expertise, personnel, and equipment at its disposal, so the local SERVPRO franchise can quickly and efficiently scale to meet any type and size of the disaster. The customer need not worry about a SERVPRO franchise bailing out midway through a project.

All these elements of the SERVPRO approach help to ease the stress, anxiety, and trauma created by property damage disasters. Even in a difficult situation, victims of water, fire, and storm damage can find hope and confidence in the reliable restoration services provided by SERVPRO of Palo Alto.

For more information about water damage cleanup in Sunnyvale, CA, and the surrounding area, contact the office by phone at (650) 800-3448 or email office@SERVPROpaloalto.com

How Professional Certification Through the IICRC Demonstrates Expertise in the Damage Restoration Industry

12/14/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto’s IICRC certifications benefit the home or business owner who needs property damage restoration services.

The team of property damage restoration experts at SERVPRO of Palo Alto has earned IICRC certifications in areas such as water damage restoration, fire damage restoration, mold remediation, and carpet and upholstery cleaning. The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. The certifications are a sign of a technician’s skill, knowledge, and expertise. Certifications also benefit the customer.

How the Customer Benefits from IICRC Certification

Atherton, CA, home and business owners needing property damage cleanup and restoration services in Palo Alto want to enlist the services of a company with competent, qualified technicians they can trust. The situation may call for applied structural drying or smoke and soot cleanup after a housefire. Training, skill, and experience are essential when the job requires safe practices, thoroughness, and rapid execution. Life and business must return to normal without delay. IICRC certification assists the client in their quest for property damage cleanup and restoration services.

Listed below are six ways IICRC certification benefits the home or business owner needing industry-leading cleanup and restoration services.

1. Provides third-party validation of knowledge base and skill set acquisition

A damage restoration company can advertise that its technicians possess industry-specific skill sets and actual experience in the field cleaning and restoring damaged properties. IICRC certification credentials document the training and successful completion of performance criteria. IICRC-certified technicians have completed rigorous training and maintain their credentials with ongoing education. Restoration specialists receive instruction in and exposure to the latest advancements in equipment, technology, and techniques. For the customer seeking to qualify a property damage restoration company, certification through IICRC validates that employees have technical knowledge and skill competencies.

2. Helps customers match services to needs 24/7

When a property damage restoration company is listed in the IICRC’s referral database, customers can match services to specific, immediate needs 24/7. Homeowners, business owners, and property managers can select a service provider with the confidence that highly trained and experienced technicians are ready to respond.

IICRC certifications communicate to the client the range of credible services offered by the restoration company. A property damage disaster often entails a complex hazard matrix. For example, a fire damage restoration may require water removal, applied structural drying, smoke and soot cleanup, sewage cleanup, mold mitigation, and deodorization.

3. Assures high standards for safe practices

The high safety standards set by IICRC impact all aspects of the cleaning and restoration process. IICRC-certified cleanup and restoration companies such as SERVPRO of Palo Alto incorporate these safety protocols into every facet of the services they provide. Customers are confident that the services they receive are performed with the utmost caution to preserve the health and life of the technicians, the occupants of the home, and their pets. Safety-conscious technicians achieve results that ensure a healthy and safe restoration, especially on hazardous sites that require special equipment and procedures.

4. Elevates credibility across industries

IICRC has nurtured strong relationships with a wide array of industries, and these alliances enable an IICRC-certified company to enjoy important access to manufacturers of carpet, fabric, furnishings, and more. Certification also allows a company to be designated as a preferred service provider for product maintenance and warranties. In some instances, failure to have carpet or other floorcoverings cleaned and maintained by a preferred service provider can forfeit a warranty or guarantee.

5. Signals integrity and customer protection

The IICRC logo sends a clear message that stands for integrity and customer protection. To maintain IICRC certification, a property damage restoration company must deliver excellent service through a responsible, honest business model. When customers see the IICRC logo, they know they are dealing with a company that is bonded, licensed, and insured and has written complaint policies in place to resolve disputes.

6. Instills lasting customer trust

IICRC certification is a testament to a company’s unwavering commitment to the highest levels of professionalism, service performance, safety protocols, and customer satisfaction. This commitment to providing excellent customer care engenders a deep trust and establishes solid working relationships that endure.

In case of a property damage disaster in a residential or commercial setting, SERVPRO of Palo Alto is available year-round to quickly begin the restoration process. A prompt response, a rapid remediation process, and a commitment to excellent customer care enable life to return to normal as soon as possible.

For more information about the Atherton, CA, damage restoration company, contact the office by phone at (650) 800-3448 or email office@SERVPROpaloalto.com

What Are the Benefits of Air Duct and HVAC Cleaning for Commercial HVAC Systems

9/21/2021 (Permalink)

Blog Summary: In addition to commercial damage restoration services, SERVPRO of Palo Alto provides commercial HVAC cleaning for Atherton-area businesses.

SERVPRO of Palo Alto is invested in providing the commercial cleaning and damage restoration services the businesses want and need. Commercial HVAC cleaning is just such a service. Using the best equipment, the latest cleaning techniques, and EPA-approved cleaners that are safe for families and pets, the Palo Alto SERVPRO team can efficiently and affordably tackle commercial HVAC cleaning needs in the Atherton, CA area.

Ventilation systems are often a significant contributor to poor indoor air quality. A scheduled inspection of the HVAC system, along with the ductwork, can identify any issues that need attention. These issues include:

  • loose electrical connections arising from vibrations in the system
  • parts that are wearing out prematurely
  • dirty, clogged coils
  • clogged, grimy, leaking, condensate pan
  • air filters that need changing
  • dirty ductwork

How often should an HVAC inspection be scheduled?

If the HVAC system is used year-round, an inspection every six months is advised. The best time is spring and fall, after a season of intense usage. If the system sees little use for four to six months out of the year, annual inspection and servicing are adequate. In a commercial setting, where usage may be constant and extreme, the safest course is to have the system inspected every six months.

Consumer Reports suggest that an HVAC system can last ten to fifteen years. Consistent upkeep and maintenance can add years to the life of a system. Clogged coils and dirty air ducts cause a system to work harder and longer to cool or heat a home or business. This added strain reduces the lifespan of an HVAC system. Commercial HVAC systems are expensive to replace. Every added year of life is money kept in the property owner’s pocket. The ROI on a well-maintained commercial HVAC unit is worth the investment to keep the system in top operating condition.

How often should air filters be changed?

Industry recommendations are for air filters to be changed every ninety days. The EPA offers the following information which is helpful in selecting air filters for the commercial or residential HVAC system: “What is a MERV rating? Minimum Efficiency Reporting Values, or MERVs, report a filter’s ability to capture larger particles between 0.3 and 10 microns (µm). This value is helpful in comparing the performance of different filters. The rating is derived from a test method developed by the American Society of Heating, Refrigerating, and Air Conditioning Engineers (ASHRAE). The higher the MERV rating, the better the filter is at trapping specific types of particles.”

The EPA continues with an explanation of the HEPA filter: “HEPA is a type of pleated mechanical air filter. It is an acronym for ‘high-efficiency particulate air [filter]’ (as officially defined by the U.S. Dept. of Energy).  This type of air filter can theoretically remove at least 99.97% of dust, pollen, mold, bacteria, and any airborne particles with a size of 0.3 microns.”

Conditions that would require a filter upgrade or more frequent filter replacement would include:

  • a personal preference to have cleaner air circulating through the facility
  • a dusty environment such as a construction site, a trucking terminal, nearby farms, or seasonal wildfires
  • pet dander from service animals
  • pollen
  • known mold issues

How often should the HVAC ductwork be inspected and cleaned?

Any inspection of the mechanical and electrical components of the HVAC system should include the ductwork, as well. Dirty air ducts contaminate the air that has been pulled through a certified HEPA filter, effectively neutralizing the effort to purify the air. Clean air ducts reduce the potential for mold growth. Cleaning the air ducts can eliminate unpleasant or offensive odors.

A thorough inspection of the ductwork can reveal leaks in the system, which allow stale, moldy, and dust-laden air to penetrate the ductwork. The circulation of this unhealthy air throughout the business, office complex, daycare, or other commercial facility compromises respiratory hygiene, negatively impacting the well-being of the occupants.

The conscientious technicians at SERVPRO of Palo Alto point out that duct cleaning is not always necessary. After the inspection, they will make recommendations that best address any indoor air quality issues, saving the business an expense while providing peace of mind concerning the health and safety of the HVAC system.

For more information about commercial damage restoration in Atherton, CA, contact SERVPRO of Palo Alto by phone at (650) 800-3448. The damage restoration company can also be reached by email at office@SERVPROpaloalto.com

Why SERVPRO of Palo Alto Is a Safe Choice for Damage Restoration in Homes With Lead-Based Paint

8/24/2021 (Permalink)

Blog Summary: Because lead-based paint is a health concern in older homes, it is important that homeowners hire a damage restoration company that has the certifications necessary to safely perform damage restoration in a home or facility where lead-based paint is present.

When hiring an Atherton, CA, damage restoration company, homeowners will want to make sure that the company has the proper certifications for the work that it is being hired to complete. Certification is especially important in the case of structures containing lead-based paint.

Lead-based paint puts the occupants of a home, particularly young children, at risk of lead poisoning. The CDC explains, “Lead-based paints were banned for residential use in 1978. Homes built in the U.S. before 1978 are likely to have some lead-based paint. When the paint peels and cracks, it makes lead paint chips and dust. Any surface covered with lead-based paint where the paint may wear by rubbing or friction is likely to cause lead dust including windows, doors, floors, porches, stairways, and cabinets.”

The presence of lead paint in a structure can be costly and not just in terms of health effects. In 2019, Palo Alto Online, an online resource for Palo Alto-area news, reported that ten cities and counties in California “announced a $305 million settlement with three paint companies to clean up lead paint hazards to children in older housing.”

In a damaged home, it is very likely that the lead-based paint has been disturbed, creating dust and paint chips that present a health hazard to both the home occupants and the restoration technicians. It is essential that the restoration team hired for the job has the proper certification to safely and correctly perform the damage remediation project.

SERVPRO of Palo Alto: Certified for Lead-Based Paint Activities and Renovation

At SERVPRO of Palo Alto, certifications, along with thorough training and education, are a priority. The damage restoration company has the RRP certification, which refers to the EPA’s Lead Renovation, Repair, and Painting Rule (RRP). According to the EPA, “Under this rule, contractors performing renovation, repair and painting projects that disturb painted surfaces in homes and child-occupied facilities (including child care centers and schools), built before 1978, must, among other things, be certified and follow lead-safe work practices.”

The Lead Renovation, Repair, and Painting Rule “aims to protect the public from lead-based paint hazards associated with renovation, repair, and painting activities. These activities can create hazardous lead dust when surfaces with lead paint, even from many decades ago, are disturbed.”

The EPA goes on to state that the rule “establishes requirements for firms and individuals performing renovations, and affects contractors, property managers and others who disturb painted surfaces….It includes pre-renovation education requirements as well as training, firm certification and work practice requirements.”

Customer safety is of the utmost importance to the team at SERVPRO of Palo Alto. When water or fire damages a structure, the event is very stressful for the home’s occupants, and if lead-based paint is present in the house, stress and anxiety levels are multiplied. However, homeowners can have their concerns put at ease by entrusting the restoration of their home to SERVPRO of Palo Alto. The SERVPRO technicians strive to exemplify expertise and professionalism every time they respond to a client’s call.

The staff undergoes rigorous training in damage restoration techniques and engages in ongoing training, as well as regular certification from the Institute of Inspection, Cleaning, and Restoration Certification. These measures give homeowners confidence that they have hired a team with the knowledge and experience necessary for the safe restoration of a property.

SERVPRO of Palo Alto: Dedicated to Serving the Restoration Needs of the Local Community

After calling the team at SERVPRO of Palo for fire damage restoration services, a grateful client posted the following review of the damage restoration company: “Truly appreciate all they did for us with the recent fire at our house. Friendly, reliable, easy to work with, above & beyond expectations. Highly recommend them.”

A SERVPRO representative underscores the company’s dedication to the local community, stating, “SERVPRO of Palo Alto takes great pride in being a part of the Palo Alto community. We want to do our part to ensure the Palo Alto community thrives by helping those less fortunate, keeping the area safe, and making our community the best it can be.”

To learn more about the Atherton, CA, damage restoration company, call SERVPRO of Palo Alto by phone at (650) 800-3448 or email office@SERVPROpaloalto.com.

How SERVPRO of Palo Alto Helps Property Owners After Water and Fire Damage From an Earthquake

7/5/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto is uniquely prepared and equipped to deal with property damage from an earthquake.

California is well-known for its susceptibility to earthquakes, which can cause devastating property damage in communities located near active fault lines. In the event of an earthquake that causes water or fire damage to a home or business, property owners will want to depend on the services of a reputable, experienced damage restoration company, such as SERVPRO of Palo Alto.

Earthquake Damage in California and the Palo Alto Area

An earthquake can cause several different types of property damage to a home or business, including water and fire damage.

Water damage occurs when a seismic event damages, cracks, or dislodges pipes and water lines, allowing water to leak into the structure. If the damage is slight, the leak may not be detected until the water damage has progressed and a mold infestation has set in.

Fires are another common and potentially deadly result of earthquakes. According to California Earthquake Authority, “Earthquake fires start when electrical and gas lines are dislodged due to the earth’s shaking. Gas is set free as gas lines are broken and a spark will start a firestorm.”

Why Choose SERVPRO of Palo Alto for Property Damage After an Earthquake?

When an earthquake causes broken water pipes or a house fire, SERVPRO of Palo Alto provides a fast response to the client’s call for help. Immediate action limits further damage, reduces the scope of the damage, and lowers restoration costs. Highly trained technicians use specialized equipment and resources to handle both large and small jobs for residential and commercial clients.

In addition, SERVPRO of Palo Alto is uniquely prepared to address earthquake property damage because of the company’s ties to the local community, the team’s previous experience with regional earthquakes, and the company’s ability to access the resources of a national network of SERVPRO franchises.

Local Ties

As a locally owned and operated company, SERVPRO of Palo Alto tackles property damage as an established figure in the community. The company’s technicians and service providers live and work in the local area and might even be the neighbors of the people they serve. The team’s connection to the community helps to foster an attitude of empathy and compassion towards homeowners and businesses in need.

Having a local base of operations means that SERVPRO of Palo Alto can quickly respond to a property damage disaster. When water is pouring out of a broken pipe, the homeowner can take confidence in knowing that the damage restoration company will arrive on the scene promptly.

Regional Experience

As members of the community, the team has experience dealing with the aftermath of earthquakes and seismic activity common to the area. SERVPRO of Palo Alto is no stranger to providing damage restoration services for homes damaged by an earthquake.

Online homebuyer resource Homefacts lists Palo Alto as having a very high risk of earthquakes. Earthquake statistics for 2020 reveal that the area was hit by 23 earthquakes that were a magnitude 3.0 or greater, as well as 198 earthquakes between magnitude 2.0 and magnitude 3.0. Furthermore, Palo Alto is in close proximity to eight major faults, including the San Andreas Fault and the Hayward Fault.

A violent earthquake is a stressful experience, and property damage only adds to the stress and anxiety that the homeowner is facing. With SERVPRO of Palo Alto by their side, homeowners can move forward and recover from the damage to their homes.

National Resources

As a SERVPRO franchise, SERVPRO of Palo Alto draws upon a nationwide system to provide a rapid response. The SERVPRO network comprises over 1,700 franchises across the United States of America. From an earthquake that damages a pipe in a single home to an earthquake that affects the entire community, SERVPRO can rise to the challenge of repairing structures and restoring lives. An independent local company or a small regional franchise simply can not muster a response of this scale.

SERVPRO of Palo Alto is proud to serve the Palo Alto, Atherton, and Redwood City communities. The staff and technicians at the damage restoration company strive to provide local residents and business owners with a fast response time and excellent service each time a call comes in.

To learn more about damage restoration in Redwood City, CA, contact the SERVPRO of Palo Alto team at (650) 800-3448. The office can also be contacted by email at office@SERVPROpaloalto.com.

How Disaster Response Teams Rise to the Challenges of a Large Loss Incident

5/11/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto, a damage restoration company serving Palo Alto, Redwood City, and Atherton, highlights SERVPRO’s Catastrophic Storm Response Teams.

In addition to being the local leader in property damage restoration, SERVPRO of Palo Alto is part of SERVPRO’s professional services network encompassing more than 1,700 individually owned and operated franchises. Founded in 1967, SERVPRO is an industry leader providing water, flood, and fire cleanup and restoration services. SERVPRO’s service network responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events.

One such large-loss disaster, which led to a massive response from the SERVPRO disaster response teams, was the 2017 California wildfires. The California Department of Forestry and Fire Protection describes the devastating disaster: “In terms of property damage, 2017 was the most destructive wildfire season on record in California at the time. Throughout 2017, the fires destroyed or damaged more than 10,000 structures in the state (destroyed 9,470, damaged 810), a higher tally than the previous nine years combined. In total 9,133 fires burned 1,248,606 acres. In December 2017, strong Santa Ana winds triggered a new round of wildfires, including the massive Thomas Fire in Ventura County. At the time, the Thomas Fire was California’s largest modern wildfire, which has since been surpassed by the Mendocino Complex’s Ranch Fire in 2018. The December 2017 fires forced over 230,000 people to evacuate. 2017 will be remembered as a year of extremes. It was the third-warmest year on record for the United States, and it was the second-hottest in California...”

SERVPRO’s Catastrophic Storm Response Teams have responded to some of the major disasters of the last two decades. Mobilizations include:

  • 2017 Hurricane Irma
  • 2017 Hurricane Harvey
  • 2016 Hurricane Matthew
  • 2015 Carolina floods
  • 2014 Polar Vortex
  • 2012 Hurricane Sandy
  • 2010 Nashville floods
  • 2008 Hurricane Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Hurricanes Katrina, Wilma, and Rita

Supported by a robust network of damage restoration industry professionals, SERVPRO can respond to disasters of all sizes. If a major disaster event or catastrophic storm strikes a community, SERVPRO can call on strategically positioned storm teams that are on standby. When a town or city is devastated by severe weather or a natural disaster, local homeowners and business owners can be confident with SERVPRO’s response.

The SERVPRO model for disaster response offers the following benefits:

  • The team is equipped to deal with a wide range of disasters, from hurricanes and tornadoes to blizzards and wildfires.
  • Local command centers and the resources of over 1,700 franchises across the nation can be mobilized rapidly.
  • SERVPRO’s Disaster Recovery Teams are available 24/7 year-round.
  • A commercial operations manager supervises large loss jobs in order to ensure a seamless workflow, prompt restoration, and clear communication.

Businesses and commercial facilities can be especially hard hit by a disaster. Thousands of dollars of product and equipment, as well as vital business documentation, can be destroyed in a matter of minutes by a fire, flood, or hurricane. When a business owner loses the product of years of hard work, dedication, and passion, he or she can be devastated financially and emotionally. SERVPRO’s Commercial Large Loss program is critical to help businesses rebuild and recover.

The Commercial Large Loss Division draws on the skills and talent of the best and brightest technicians in the damage restoration industry. SERVPRO prequalifies an elite team of commercial large-loss specialists who are strategically located throughout the country. Through the deliberate and carefully planned placement and oversight of temporary labor, SERVPRO surpasses other damage restoration franchises in its ability to deploy highly-trained professionals and lower costs.

SERVPRO provides commercial large loss services for a broad spectrum of commercial settings, including the property management industry, the hospitality industry, colleges and universities, cities and municipalities, and military office complexes.

The team at SERVPRO of Palo Alto is proud to be a part of an effective, efficient network that serves people and communities in need across the United States. Whether a disaster is localized to a single residence or affects the entire town, SERVPRO of Palo Alto is committed to providing damage restoration services that reduce stress and give hope.

To learn more about the Atherton, CA, damage restoration company, contact SERVPRO of Palo Alto by phone at (650) 800-3448. The office can also be reached by email at office@SERVPROpaloalto.com.

Why SERVPRO? A Wide Range of Residential and Commercial Cleaning Services

3/18/2021 (Permalink)

Blog Summary: SERVPRO offers residents of Palo Alto, Menlo Park, East Palo Alto, and Stanford professional cleaning services for both the home and office.

There are dozens of professional cleaning services to choose from in Redwood City, CA, making picking one a difficult decision. Whether residential or commercial cleaning services are needed, there are several things to consider before selecting a cleaning company. 

The experts at SERVPRO of Palo Alto explain what to look out for as well as how they've built a reputation for providing the highest quality cleaning services in Northern California since 1967.

Why SERVPRO? Wide Range of Residential and Commercial Cleaning Services

More than 10 million bacteria live on the average office desk. Keyboards of home computers have over 400 times more bacteria than the average toilet seat. No matter how hard people try to keep their spaces clean, nothing compares to professional deep cleaning. Here are a few things to look for when comparing residential and commercial cleaning services:

Equipment and Technology

Make sure the cleaning service uses the latest in cleaning equipment and technology. A well-equipped cleaning team has the means to do more than a wipe down on surfaces. They should be able to clean worn-in grime, stains, odors, moisture and thoroughly sanitize a room. Companies such as SERVPRO of Palo Alto also offer sewage and biohazard clean-up.

Quality of Character

A cleaning service's employees should be professional, polite, and keep a neat and tidy appearance. Any employee who enters a home or office should carry identification and answer any questions about the tasks they are performing in a way that is easy to understand. 

SERVPRO of Palo Alto only employs highly-trained technicians who take the utmost care when cleaning to maintain residential and commercial properties' integrity.

Experience

A company's reputation and experience are essential when choosing residential and commercial cleaning services. Always check how long the company has been in business and what types of services they offer. 

Likewise, make sure they have experience relevant to your current service needs. SERVPRO of Palo Alto has over 50 years of experience handling cleaning jobs from the mundane up to proactive viral pathogen cleaning and biochemical spill remediation and decontamination.

Attention to Detail

A cleaning service is only as good as their attention to all the details of a project. SERVPRO of Palo Alto offers a Certified: SERVPRO Cleaned program that follows the 3 C's:

  • Consult: Taking the time to talk with residential homeowners and businesses to tailor a custom cleaning program based on their needs.
  • Clean: Deep cleaning using propriety EPA-Approved Hospital-Grade solutions, following decontamination standards set by the CDC.
  • Certify: Provide clients with a shield for their window, as well as other documentation, to represent the location's dedication to the safety of their guests, employees, and community.

Be sure to ask cleaning companies about their process, what to expect, and how long their services take. Professionals should answer these questions without hesitation and with confidence, which is hard to fake.

About SERVPRO 

SERVPRO of Palo Alto offers a comprehensive range of services from carpet and upholstery cleaning to cleaning restaurant hoods and removing biohazard contaminants. They have over five decades of experience cleaning homes, office buildings, and other commercial properties in Palo Alto, Redwood city and surrounding areas.

To learn more about their residential and commercial cleaning services, call (650) 800-3448 or request help online.

Contact Information:

SERVPRO of Palo Alto

2225 E. Bayshore Road
Suite 270
Palo Alto, CA 94303

www.SERVPROpaloalto.com/

SERVPRO of Palo Alto: A Highly Rated Damage Restoration Company

1/23/2021 (Permalink)

SERVPRO of Palo Alto is a highly rated damage restoration company in the Bay Area. SERVPRO of Palo Alto’s dedication to customer satisfaction and employee morale has allowed it to cultivate the reputation of being one of the top fire and water restoration companies around.

SERVPRO of Palo Alto specializes in water damage restoration resulting from floods, rainstorms, sewage backups, as well from human error and accidents. You can’t predict when pipes will burst or a toddler will leave the bathtub faucet on, flooding the bathroom or kitchen, but it happens more often than you would think.

We are also experts in fire damage restoration and smoke and soot restoration. After a fire, the last thing you need is to worry about how you will take care of restoring your home. Fire damage causes smoke and soot damage. With our advanced proprietary equipment and expertly certified and trained technicians, the fire damage to your home or commercial property will be taken care of "Like it never even happened."

If you have a fire damage event or water damage event, call SERVPRO of Palo Alto at (650) 800-3448 today!

How SERVPRO Helps You Recover After Fire Damage

1/20/2021 (Permalink)

After experiencing a fire damage event, many homeowners don't know what to do, where to begin, how to rebuild, or recuperate from such a loss. A family may be displaced for months while their homes are being completely rebuilt, or be facing partial reconstruction and major cleanup.

For homeowners in  Palo Alto, Atherton, Redwood City, Menlo Park, and North Fair Oaks, SERVPRO of Palo Alto will help you throughout the entire process.

The first thing you should do after such a loss is speak with your insurance company. Clarify your policy, and hopefully your loss will be covered. Something to think about while writing up a policy (and prior to a natural disaster) is documenting your contents before such a loss can ravage your home. Taking pictures of your furniture, electronics, major belongings and creating lists of your valuables can literally save you when you are trying to recoup your losses and make an insurance claim of what has been damaged or burnt.

If you are one of the lucky ones where the fire didn't completely consume your home, your insurance company will suggest calling a professional fire cleanup and water restoration company.

SERVPRO of Palo Alto will work closely with you and your insurance claims representatives to clean up your home and contents, salvage what is able to be saved, and inventory what is determined to be a total loss. We will remove the heavy smoke odor from your property and belongings and coordinate dry cleaners and other relevant contractors who can help repair your home. We will treat you and your property with great care and respect throughout the process.

Our fire damage restoration services include:

  • Inspection and Fire Damage Assessment
  • Immediate Board-Up and Roof Tarp Service (if needed)
  • Water Removal and Drying (if water damage is present)
  • Removal of Smoke and Soot from All Surfaces
  • Cleaning and Repair
  • Fire Restoration

Every smoke and fire damage situation is a little different,  and each requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your home damaged by fire, water, or mold. At SERVPRO of Palo Alto, we treat our customers with empathy and respect. Call us at 650-800-3448 today!

SERVPRO Helps After Tragedy

1/20/2021 (Permalink)

Experiencing the loss of a loved one can be emotionally devastating. A few of the most traumatic situations may be a suicide, death, or crime scene requiring biohazard cleanup

SERVPRO of Palo Alto understands the challenges that occur during these difficult times. When these incidents happen, a human body begins to decompose almost immediately, causing an overwhelming situation that may become a health hazard.

SERVPRO has professionals trained in biohazard cleanup to address and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Not doing so, may result in an uninhabitable home with the effects of airborne bacteria, odor, and biohazard material.

SERVPRO of Palo Alto is there for you to help make the process as easy as possible, considering the difficulty of such situations. We provide cleanup services to individual families, property managers, and other commercial accounts. Call SERVPRO of Palo Alto to get expert help in biohazard cleanup 24/7 at 650-800-3448.

SERVPRO of Palo Alto: Training Certifications

1/18/2021 (Permalink)

People often ask why they should hire SERVPRO of Palo Alto, in the event water damage restoration, fire damage restoration, mold removal, or mold remediation services are needed in Palo Alto, Menlo Park, or Stanford, California. There are several reasons. One the top is, SERVPRO of Palo Alto restoration technicians have expert training and certification necessary to treat water damage, fire damage, smoke and soot damage, and mold damage quickly and effectively.

The following is an overview of the certifications held by the damage restoration professionals at SERVPRO of Palo Alto. These certifications assure you that retaining SERVPRO of Palo Alto to serve your water damage, fire damage, mold remediation, and smoke and soot damage needs in Palo Alto, Menlo Park, and Stanford is the right decision for you, your family, or your business.

ASD - Applied Structural Drying Technician - This certification teaches restoration technicians the effective, efficient and timely drying of water-damaged structures and contents. Intensive hands-on training is done in order to facilitate appropriate decision making within actual home structures in order to learn how to correctly dry them down.

ECTP - Employee Certification Training Program -  This SERVPRO certification involves crew training course covers topics including roles and responsibilities, job-site processes, core products and SERVPRO equipment knowledge. Additionally, technicians are trained in water training, which covers topics ranging from basic water damage procedures, to an introduction to more advanced topics such as psychrometry and microbiology.

FSRT - Fire & Smoke Damage Restoration Technician - This certification concentrates on the technical procedures for successfully completing the restoration of a fire and smoke damaged environment. Technicians with this certification know how to combine technical procedures with a practical approach to managing the job site.

IICRC Certified Firm - SERVPRO of Palo Alto is an IICRC Certified Firm, which means several things. IICRC certified technicians set themselves apart through training, experience, and comprehensive examination.  An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

OCT - Odor Control Technician - Technicians with this certification are knowledgeable about olfaction and odor, odor sources, detection process, theory of odor control, equipment, chemical options and applications. They also know how to address odors caused from biological sources such as decomposition, urine contamination, and mold, combustion sources such as fire and smoke damage, and chemical sources such as fuel oil spills or volatile organic chemicals.

RRP - Lead-Based Paint Activities and Renovation - The EPA’s Renovation, Repair and Painting Rule (RRP) means that SERVPRO of Palo Alto is certified by the EPA (or an EPA authorized state), and that we use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices.

WRT - Water Damage Restoration Technician -  This certification shows that restoration technicians have education in the science and practice of water damage restoration. This includes extraction, basic containment and basic mold procedures. It also means that residential and commercial maintenance personnel have the background to understand the procedures necessary to deal with water losses, sewer backflows, and contamination such as mold.

The professional technicians at SERVPRO of Palo Alto pride themselves on their education and certifications. Their education allows them to take care of your property as if it were their own.

Experiencing water loss, fire loss, mold damage, or smoke and soot? Call SERVPRO of Palo Alto today at (650) 800-3448 24 hours a day!

What Customers Say about SERVPRO of Palo Alto

1/15/2021 (Permalink)

SERVPRO of Palo Alto  proudly serves the Bay Area, including Palo Alto, Menlo Park, Stanford, Atherton, Redwood City, and Portola Valley. We have gained the trust of hundreds of residential and business customers who have faced damage restoration needs due to water damage, fire damage, smoke and soot damage, mold growth, and biohazard cleanup. 

Our customers love us! Our multiple five-star reviews across various sites like Facebook, Yelp, and Google show how seriously SERVPRO of Palo Alto is dedicated to making it "Like it never even happened."

Here are a couple of those reviews:

Marc S. left a 5 star review on yelp.com

“SERVPRO ROCKED!  We had water damage.  Wasn't sure who to call.  Called SERVPRO one evening and they were here the next day.  Knew everything, took care of everything. provided guidance on how to work with insurance, kept my family save.

My advice:  1) Don't consider anyone else; 2) ask to work with Erik T; and 3) use all of SERVPRO's services to minimize vendors and minimize hassle with insurance.”

“SERVPRO was a true pleasure to work with. We had an emergency late in the afternoon/early evening and they came out immediately to help with the problem. They were very professional, they did an excellent job and I would recommend them to anyone. We hope not to have an emergency like we did again but if we do we will definitely give SERVPRO a call.”

— Shirley G. in Menlo Park, CA

Call SERVPRO of Palo Alto today for exceptional damage restoration service day or night at (650) 800-3448!

SERVPRO of Palo Answers the Question: Why SERVPRO?

1/15/2021 (Permalink)

We are asked: Why SERVPRO? often. Here is the answer for you.

SERVPRO of Palo Alto is a locally owned and operated business. Our staff is highly trained in property damage restoration. From initial and ongoing training to regular IICRC-industry certification. You can rest assured our staff is equipped with the knowledge, training, and experience to restore your property due to water damage, fire damage, mold, or biohazards. With a nationwide system, no damage is too large or too small for the restoration experts at SERVPRO of Palo Alto.

SERVPRO of Palo Alto has been serving Palo Alto, Atherton, Redwood City, Stanford, and Menlo Park for more than 5 years and has helped countless clients, from homeowners to commercial property managers keep their properties well-maintained and restored.

SERVPRO of Palo Alto assists home and business owners in Northern California whose properties have suffered from seasonal wildfires and water damage. We deal with insurance companies and help people get back on their feet and back into their homes and businesses. Our mostly five-star reviews and trust from repeat clients is a testament to our commitment and expertise at water damage, fire restoration, mold remediation, smoke & soot restoration, and biohazard cleanup. Our expertly trained technicians are certified and dedicated to the customer.

Have you been affected by fire or water? Do you need fire restoration, water damage restoration or mold removal? Then call SERVPRO of Palo Alto at (650) 800-3448 and get immediate assistance today!

SERVPRO of Palo Alto Customer Testimonial

12/9/2019 (Permalink)

Expert Technicians Take Care of Water Damage

No one wants to need our damage restoration services. If we are helping you, it means you have had a smoke damage or water damage from things like a candle or a toilet overflow. But, SERVPRO® of Palo Alto is here to help you make it “Like it never even happened.”

A recent customer had this to say, “Through the whole process SERVPRO® of Palo Alto has been outstanding. Very helpful, one of the greatest teams to work with.” We know that you hope never to need our services, but we hope that we can make the process of water restoration, fire restoration, smoke and soot restoration, or mold mitigation as painless and as easy for you as possible.

Water damage is never fun, but SERVPRO® of Palo Alto is here to assist you 24/7, 365, so call us at 650-800-3448.

Pride in Our Work

12/7/2019 (Permalink)

SERVPRO of Palo Alto Takes Care of Water Damage

When it comes to damage restoration, SERVPRO of Palo Alto has proudly been serving the Bay Area, including Palo Alto, Menlo Park, Stanford, Atherton, Redwood City, and Portola Valley for over five years. In that time, we have gained the trust of hundreds of residential and business customers who have faced damage restoration needs due to water damage, fire damage, smoke and soot damage, and mold.

As an IICRC Certified Firm, SERVPRO of Palo Alto IICRC certified technicians set themselves apart through training, experience, and comprehensive examination. An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

Customers love us! Our multiple five-star reviews across various sites like Facebook, Yelp, and Google show how seriously SERVPRO of Palo Alto is dedicated to making it "Like it never even happened."

Call SERVPRO of Palo Alto today for exceptional damage restoration service day or night at (650) 800-3448!

SERVPRO Offers Quick Assistance to Homeowners

12/3/2019 (Permalink)

SERVPRO of Palo Alto Takes Care of Residential Water Damage

SERVPRO of Palo Alto responded to a major water main break in Menlo Park. This unfortunate event affected six homes on two adjacent streets near Downtown Menlo Park. Two homes had been severely damaged. Our team arrived within an hour and immediately started to extract the groundwater that had seeped through the homes' foundations. There was over two feet of water in the unfinished crawlspaces of two of the homes.

Our crew worked efficiently to get the water out rapidly in order to prevent further damage. Water was extracted and pumped out. We made sure no other possible damage could occur from the standing water.

Our expert team at SERVPRO of Palo Alto installed our equipment dehumidifiers and air movers to dry out the framing under the homes. Over the next several days, we continued to work the other homes that needed our help with their flooding, damaged contents, damaged drywall, and flooring. 

If you ever experience a water damage event, call us for quick assistance to prevent further damage!

Contact us at (650) 800-3448. No job is ever too big for us at SERVPRO of Palo Alto!

How SERVPRO Can Help You Recover After Fire Damage

12/3/2019 (Permalink)

Many homeowners experiencing a fire damage event don't know what to do, where to begin, or how to rebuild or recuperate from such a loss. Many will be displaced for months while their homes are being completely rebuilt, and some will be facing partial reconstruction and major cleanup.

The first thing you should do after such a loss is speak with your insurance company. Clarify your policy, and hopefully your loss will be covered. Something to think about while writing up a policy (and prior to a natural disaster) is documenting your contents before such a loss can ravage your home. Taking pictures of your furniture, electronics, major belongings and creating lists of your valuables can literally save you when you are trying to recoup your losses and make an insurance claim of what has been damaged or burnt.

If you are one of the lucky ones where the fire didn't completely consume your home, your insurance company will suggest calling a professional fire cleanup and restoration company, such as SERVPRO of Palo Alto. For homeowners in Atherton, Redwood City, Menlo Park, and North Fair Oaks, SERVPRO of Palo Alto will help you throughout the entire process. We will work closely with you and your insurance claims representatives to clean up your home and contents, salvage what is salvageable, and inventory what is determined to be a total loss. We will remove the heavy smoke odor from your property and belongings and coordinate dry cleaners and other relevant contractors who can help repair your home. We will treat you and your property with great care and respect throughout the process.

Our fire services include:

  • Inspection and Fire Damage Assessment
    Immediate Board-Up and Roof Tarp Service (if needed)
  • Water Removal and Drying (if water damage is present)
  • Removal of Smoke and Soot from All Surfaces
  • Cleaning and Repair
  • Fire Restoration

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire, water and mold damage. At SERVPRO of Palo Alto, we treat our customers with empathy and respect. Call us at 650-800-3448 today!

SERVPRO Can Help After Tragedy

12/2/2019 (Permalink)

SERVPRO Technicians Trained to Clean Biohazardous Substances

Experiencing the loss of a loved one can be emotionally devastating. And it is especially tough when you lose your loved one due to suicide or homicide. SERVPRO of Palo Alto understands the challenges that occur during these difficult times. Some of the most traumatic situations may be of a suicide, death, or crime scene. If such incidents were to happen, a human body begins to decompose almost immediately, causing an overwhelming situation that may become a health hazard.

SERVPRO has trained professionals to address and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Not doing so, may result in an uninhabitable home with the effects of airborne bacteria, odor, and biohazard material.

SERVPRO is there for you to help make the process as easy as possible, considering the difficulty of such situations. We provide cleanup services to individual families, property managers, and other commercial accounts. Call SERVPRO of Palo Alto to get expert help in biohazard cleanup at 650-800-3448.

Choosing a Reliable Restoration Company in Palo Alto

11/5/2019 (Permalink)

Northern California Firestorms

We hear the question: Why SERVPRO? often. And we have the answer for you.

SERVPRO of Palo Alto has been serving Palo Alto, Atherton, Redwood City, Stanford, and Menlo Park for five years and has helped countless clients, from homeowners to commercial property managers keep their properties well-maintained and restored as needed.

Currently, SERVPRO of Palo Alto is assisting home and business owners in Northern California whose properties have suffered from the extensive wildfire season. We are dealing with insurance companies and helping people get back on their feet and back into their homes and businesses. Our mostly five-star reviews and trust from repeat clients is a testament to our commitment and expertise at water, fire, mold, and smoke & soot restoration. Our expertly trained technicians are certified and dedicated to the customer.

Have you been affected by the current wildfire season and need fire or water restoration? Then call SERVPRO of Palo Alto at (650) 800-3448 and get immediate assistance today!

Mold Mitigation Before and After in Palo Alto

11/28/2018 (Permalink)

Let SERVPRO of Palo Alto take care of your mold mitigation needs!

Mold is no match for SERVPRO® of Palo Alto. Our damage restoration professionals use advanced water detection equipment to locate the source of the problem and remediate any mold or water damage using advanced proprietary equipment and products. Taking care of mold quickly is especially important, since mold can affect the health of your family.

SERVPRO® of Palo Alto has been serving the Palo Alto and surrounding community day in and day out. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.”

Are you concerned that your property might mold? We can help! We are ready 24/7, 365, call us at 650-800-3448 to help you today!

#SERVPROPaloAlto #SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories

SERVPRO Is Here for You

11/28/2018 (Permalink)

Experiencing the loss of a loved one can be emotionally devastating. SERVPRO of Palo Alto understands the challenges that occur during these difficult times. Some of the most traumatic situations may be of a suicide, death, or crime scene. If such incidents were to happen, a human body begins to decompose almost immediately, causing an overwhelming situation that may become a health hazard.

SERVPRO has trained professionals to address and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Not doing so, may result in an uninhabitable home with the effects of airborne bacteria, odor, and biohazard material.

We provide cleanup services to individual families, property managers, and other commercial accounts. Call SERVPRO of Palo Alto to get expert help in biohazard cleanup at 650-800-3448. 

Palo Alto Elite Realtors Love SERVPRO of Palo Alto House Cleaning Services

11/27/2018 (Permalink)

Menlo Park home

In today's competitive real estate marketplace, sellers need to have all balls in their court when marketing a property. As you know, presentation is everything. Recently a homeowner in Menlo Park who was extremely concerned about the cleanliness and odor of his home because he was about to list it for sale. He hired SERVPRO of Palo Alto to help address the dust, debris, and odor from day-to-day living after 15 years, as well as the smell from four cats, birds, hamsters, and even a chinchilla!

The home definitely had a strong pet odor in it in some rooms. SERVPRO of Palo Alto cleaned the house from top to bottom, including windows, window screens, pressure washed the patio, cleaned and sanitized all the cabinets inside and out, and even completed the duct cleaning. To complete the process, we did a thermal fogging of the entire home with a neutralizing deodorizer.

The homeowner was more than ecstatic by the results of the cleaning and was happy to stage and put his home on the market. Weeks later the sale was pending. Clean homes sell faster. SERVPRO of Palo Alto cleans on the deepest level and will enhance your home's true value by making you shine and helping you sell your home at the highest price possible. If you're a homeowner or realtor in Palo Alto, Menlo Park, Stanford, Atherton, or Redwood City, call us today at (650) 800-3448 to help get your home on the market faster and get top dollar! 

Highly Rated Damage Restoration in Palo Alto

11/26/2018 (Permalink)

SERVPRO of Palo Alto is a highly rated damage restoration company in the Bay Area. Because of its dedication to both employee happiness and customer satisfaction, SERVPRO of Palo Alto has gained the reputation of being one of the top fire and water restoration companies around.

SERVPRO of Palo Alto specializes in water damage resulting from floods, rainstorms, as well from human error and accidents. No one expects their pipes to burst or their toddler to leave the bathtub faucet on, flooding the bathroom or kitchen, but it happens more often than you would think.

We also do expert work in fire restoration and smoke and soot restoration. Because after a fire, the last thing you need is to worry about how you will take care of restoring your home after a fire. Fire damage also causes smoke and soot damage. With our advanced proprietary equipment and expertly trained and certified technicians, the fire damage to your home or commercial property will be taken care of "Like it never even happened."

If you have a fire damage event or water damage event, call SERVPRO of Palo Alto at (650) 800-3448 today!

SERVPRO of Palo Alto Pride in Work

10/30/2018 (Permalink)

Water Restoration in Palo Alto

SERVPRO of Palo Alto has proudly been serving the Bay Area, including Palo Alto, Menlo Park, Stanford, Atherton, Redwood City, and Portola Valley for over five years. In that time, we have gained the trust of hundreds of customers who have faced damage restoration needs due to water damage, fire damage, smoke and soot damage, and mold.

As an IICRC Certified Firm, SERVPRO of Palo Alto IICRC certified technicians set themselves apart through training, experience, and comprehensive examination. An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

Our multiple five-star reviews across various review sites such as Yelp and Google show how seriously SERVPRO of Palo Alto is dedicated to making it "Like it never even happened."

Call today for exceptional damage restoration service at (650) 800-3448!

SERVPRO of Palo Alto Damage Restoration Certifications

7/31/2018 (Permalink)

Damage Restoration in Palo Alto

Many people ask why they should go with SERVPRO of Palo Alto when needing water damage restoration, fire damage restoration, or mold mitigation in Palo Alto, Menlo Park, Stanford, and Stanford, California over other restoration companies in Santa Clara county. There are many reasons, but one of the top ones is simple: SERVPRO of Palo Alto restoration technicians have expert training and certification in the areas needed to treat water damage, fire damage, smoke and soot damage, and mold damage quickly and effectively.

The restoration professionals at SERVPRO of Palo Alto hold many certifications that are vital to quickly and properly restoring your damaged home or business, whether due to water damage, mold damage, or fire damage. No matter how small or large the job is. After all, you want to get the job done right the first time. Damage to your home or business can be a stressful experience, but when you work with the experts at SERVPRO of Palo Alto, you can rest assured that your water damage, fire damage, mold issues, and smoke and soot damage will be taken care of with as little stress to you as possible. SERVPRO of Palo Alto can also work with your insurance company directly so you can concentrate on your family or business.

Here’s an overview of the various certifications that the damage restoration professionals at SERVPRO of Palo Alto hold. These certifications can assure you that choosing SERVPRO of Palo Alto to serve your water damage, fire damage, mold damage, and smoke and soot damage needs in Palo Alto, Menlo Park, and Stanford is the right decision for you and your family.

ASD - Applied Structural Drying Technician - This certification teaches restoration technicians the effective, efficient and timely drying of water-damaged structures and contents. Intensive hands-on training is done in order to facilitate appropriate decision making within actual home structures in order to learn how to correctly dry them down.

ECTP - Employee Certification Training Program -  This SERVPRO certification involves crew training course covers topics including roles and responsibilities, job-site processes, core products and SERVPRO equipment knowledge. Additionally, technicians are trained in water training, which covers topics ranging from basic water damage procedures, to an introduction to more advanced topics such as psychrometry and microbiology.

FSRT - Fire & Smoke Damage Restoration Technician - This certification concentrates on the technical procedures for successfully completing the restoration of a fire and smoke damaged environment. Technicians with this certification know how to combine technical procedures with a practical approach to managing the job site.

IICRC Certified Firm - SERVPRO of Palo Alto is an IICRC Certified Firm, which means several things. IICRC certified technicians set themselves apart through training, experience, and comprehensive examination.  An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

OCT - Odor Control Technician - Technicians with this certification are knowledgeable about olfaction and odor, odor sources, detection process, theory of odor control, equipment, chemical options and applications. They also know how to address odors caused from biological sources such as decomposition, urine contamination, and mold, combustion sources such as fire and smoke damage, and chemical sources such as fuel oil spills or volatile organic chemicals.

RRP - Lead-Based Paint Activities and Renovation - The EPA’s Renovation, Repair and Painting Rule (RRP) means that SERVPRO of Palo Alto is certified by the EPA (or an EPA authorized state), and that we use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices.

WRT - Water Damage Restoration Technician -  This certification shows that restoration technicians have education in the science and practice of water damage restoration. This includes extraction, basic containment and basic mold procedures. It also means that residential and commercial maintenance personnel have the background to understand the procedures necessary to deal with water losses, sewer backflows, and contamination such as mold.

As you can see, SERVPRO of Palo Alto technicians pride themselves on their education and certifications. Their education allows them to take care of your property as if it were their own.

Experiencing water loss, fire loss, mold damage, or smoke and soot? Call SERVPRO of Palo Alto today at (650) 800-3448 24 hours a day! We’ll quickly make it  "Like it never even happened."